RWST016
1. Our mainstream products include: ThinkPad & Think Centre
2. The Lenovo Brand Strategy is about being: Unexpected and
enabling progress in interesting ways
OR
Formulaic and
boring OR
Working towards an
endpoint NOT
Predictable
3. What utilities are used to update a Lenovo branded system, after a
system board has been replaced? (select all that apply): BIOS update
4. It is important to understand how to provide good customer service
be- cause: A customer is not someone to argue with.
5. Which of the following cable management solutions can be found
in desktop systems? (Select all that apply): Zip ties
AND
Snap clips
6. Who provides the shipping container to the customer when a
system needs to be shipped to the service depot?: Retailer
OR
Service
technician OR
,Lenov
o NOT
Service provider
7. Which of the following statements are true about replacing the thermal
compound on a laptop?: Spread the thermal compound until the entire
surface is covered.
8. What question needs to be asked, after determining the component with
a problem?: When does the issue occur?
9. Which of the following is the correct thermal paste to use on
Lenovo systems?: Shin-Etsu Microsi X23-7783D
10.What does PCIe stand for?: Peripheral Component Interconnect
Express
11.Which of these tools would be recommended for use in servicing
Lenovo systems? (Select all that apply): Spudger
AND
, Screw
driver AND
Tweezers with ESD coating
12. The Claim Administrator submits a new part claim for same day
service through the Service Portal. Who receives the part once it has been
shipped?-
: The Customer
13.In the customer service technique, the first E of DEFUSE stands for:
Em- pathize
14.While talking to the customer, it is important that your tone of
voice is: Concerned
15.Select the correct description of a Customer Replaceable Unit(CRU)?:
- Replacement parts that are determined to be simple enough for a
non-trained person to remove and replace.
16.A Hardware Maintenance Manual (HMM) contains information on
which of the following topics?: Hardware removal and replacement
17.Where is RAM installed?: Memory sockets on Motherboard
18.What can you do to ensure that you do not forget how the cables
are installed before you service a system?: Take a photograph
19.Which of the following systems may have an LCD panel that includes
mul- tiple parts combined into a single component? (Select all that apply):
Touch screen All-in-One
OR
1. Our mainstream products include: ThinkPad & Think Centre
2. The Lenovo Brand Strategy is about being: Unexpected and
enabling progress in interesting ways
OR
Formulaic and
boring OR
Working towards an
endpoint NOT
Predictable
3. What utilities are used to update a Lenovo branded system, after a
system board has been replaced? (select all that apply): BIOS update
4. It is important to understand how to provide good customer service
be- cause: A customer is not someone to argue with.
5. Which of the following cable management solutions can be found
in desktop systems? (Select all that apply): Zip ties
AND
Snap clips
6. Who provides the shipping container to the customer when a
system needs to be shipped to the service depot?: Retailer
OR
Service
technician OR
,Lenov
o NOT
Service provider
7. Which of the following statements are true about replacing the thermal
compound on a laptop?: Spread the thermal compound until the entire
surface is covered.
8. What question needs to be asked, after determining the component with
a problem?: When does the issue occur?
9. Which of the following is the correct thermal paste to use on
Lenovo systems?: Shin-Etsu Microsi X23-7783D
10.What does PCIe stand for?: Peripheral Component Interconnect
Express
11.Which of these tools would be recommended for use in servicing
Lenovo systems? (Select all that apply): Spudger
AND
, Screw
driver AND
Tweezers with ESD coating
12. The Claim Administrator submits a new part claim for same day
service through the Service Portal. Who receives the part once it has been
shipped?-
: The Customer
13.In the customer service technique, the first E of DEFUSE stands for:
Em- pathize
14.While talking to the customer, it is important that your tone of
voice is: Concerned
15.Select the correct description of a Customer Replaceable Unit(CRU)?:
- Replacement parts that are determined to be simple enough for a
non-trained person to remove and replace.
16.A Hardware Maintenance Manual (HMM) contains information on
which of the following topics?: Hardware removal and replacement
17.Where is RAM installed?: Memory sockets on Motherboard
18.What can you do to ensure that you do not forget how the cables
are installed before you service a system?: Take a photograph
19.Which of the following systems may have an LCD panel that includes
mul- tiple parts combined into a single component? (Select all that apply):
Touch screen All-in-One
OR
