BUSINESS CORRESPONDENCE LETTER
• A business letter is usually a letter from
one company to another, or between
such organizations and their customers,
clients and other external parties.
• The overall style of letter depends on the
relationship between the parties
concerned.
, TYPES OF BUSINESS CORRESPONDENCE
LETTERS
• 1. Inquiry letter
• 2. Sales letter
• 3. Order letter
• 4. Complains letter
• 5. Complaint handling letter
• 6. Routine letter
• 7. Asking & giving information
, 1. Enquiry letters
• Enquiry letters are written when the sender
wishes to make an enquiry either about an
issue or a policy.
• It can be written if a person wants to buy an
item or wants to go on a trip, etc.
• The objective of the Enquiry Letter is to
make a request to the recipient.
• There should be clarity about the purpose of
writing the letter. An enquiry letter is useful
when we need information, advice, names, or
directions.
• However avoid asking for too much
information or information that could easily
be obtained in some other way, for example,
by quick search on the Web.
• A business letter is usually a letter from
one company to another, or between
such organizations and their customers,
clients and other external parties.
• The overall style of letter depends on the
relationship between the parties
concerned.
, TYPES OF BUSINESS CORRESPONDENCE
LETTERS
• 1. Inquiry letter
• 2. Sales letter
• 3. Order letter
• 4. Complains letter
• 5. Complaint handling letter
• 6. Routine letter
• 7. Asking & giving information
, 1. Enquiry letters
• Enquiry letters are written when the sender
wishes to make an enquiry either about an
issue or a policy.
• It can be written if a person wants to buy an
item or wants to go on a trip, etc.
• The objective of the Enquiry Letter is to
make a request to the recipient.
• There should be clarity about the purpose of
writing the letter. An enquiry letter is useful
when we need information, advice, names, or
directions.
• However avoid asking for too much
information or information that could easily
be obtained in some other way, for example,
by quick search on the Web.
