1. Business strategy focuses on improving the company's competitive position.
*A) True
B) False
2. Contingency planning seeks to identify how a company will respond to change.
*A) True
B) False
3. When a sales manager compares actual sales to the quarterly sales quota, she
is performing the controlling function of management.
*A) True
B) False
4. The first step in the control process is to compare actual performance to
standards.
A) True
*B) False
5. Operations managers are responsible for production, inventory, and quality
control.
*A) True
B) False
1
,6. Information managers are responsible for getting products from producers to
consumers.
A) True
*B) False
7. The last step in the decision-making process is the selection of the best
alternative.
A) True
*B) False
8. Changes in technology will result in a decrease in the amount of information
that managers will use to make decisions.
A) True
*B) False
9. The starting point in effective management is setting goals.
*A) True
B) False
10. Goal setting helps managers assess performance.
*A) True
B) False
2
,11. Long-term goals are derived directly from a firm's mission statement.
*A) True
B) False
12. Doubling the number of merchants participating in a sales program over the
next 10 years is an example of a long-term goal.
*A) True
B) False
13. Increasing sales by 4 percent in the next six months would be an example of
an intermediate goal.
A) True
*B) False
14. When IBM analyzes its internal strengths and weaknesses, it is conducting an
organizational analysis.
*A) True
B) False
15. Corporate culture is largely a result of state and local laws and regulations.
A) True
*B) False
3
, 16. A strong corporate culture directs employees' efforts and helps everyone
work toward the same goals.
*A) True
B) False
17. It is not possible to change an organization's corporate culture.
A) True
*B) False
18. Many managers spend as much as four hours a day in meetings.
*A) True
B) False
19. The effectiveness of managers in using time can be undermined by frequent
phone calls.
*A) True
B) False
20. A firm first sets its strategies and then focuses attention on goals to
accomplish them.
A) True
*B) False
4
*A) True
B) False
2. Contingency planning seeks to identify how a company will respond to change.
*A) True
B) False
3. When a sales manager compares actual sales to the quarterly sales quota, she
is performing the controlling function of management.
*A) True
B) False
4. The first step in the control process is to compare actual performance to
standards.
A) True
*B) False
5. Operations managers are responsible for production, inventory, and quality
control.
*A) True
B) False
1
,6. Information managers are responsible for getting products from producers to
consumers.
A) True
*B) False
7. The last step in the decision-making process is the selection of the best
alternative.
A) True
*B) False
8. Changes in technology will result in a decrease in the amount of information
that managers will use to make decisions.
A) True
*B) False
9. The starting point in effective management is setting goals.
*A) True
B) False
10. Goal setting helps managers assess performance.
*A) True
B) False
2
,11. Long-term goals are derived directly from a firm's mission statement.
*A) True
B) False
12. Doubling the number of merchants participating in a sales program over the
next 10 years is an example of a long-term goal.
*A) True
B) False
13. Increasing sales by 4 percent in the next six months would be an example of
an intermediate goal.
A) True
*B) False
14. When IBM analyzes its internal strengths and weaknesses, it is conducting an
organizational analysis.
*A) True
B) False
15. Corporate culture is largely a result of state and local laws and regulations.
A) True
*B) False
3
, 16. A strong corporate culture directs employees' efforts and helps everyone
work toward the same goals.
*A) True
B) False
17. It is not possible to change an organization's corporate culture.
A) True
*B) False
18. Many managers spend as much as four hours a day in meetings.
*A) True
B) False
19. The effectiveness of managers in using time can be undermined by frequent
phone calls.
*A) True
B) False
20. A firm first sets its strategies and then focuses attention on goals to
accomplish them.
A) True
*B) False
4
