AHS 340 Midterm Exam Study Guide 2023
What is the difference between direct care settings and non-direct care settings?
Direct care settings are "those organizations that provide care directly to a patient,
resident or client who seeks services from the organization".
Non-direct care settings are not directly involved in providing care to persons needing
health services, but rather support the care of individuals through products and services
made available to direct care settings.
What is the definition of management?
the process, comprised of social and technical functions and activities, occurring within
organizations for the purpose of accomplishing predetermined objectives through
human and other resources.
What is the definition of health care management?n
the profession that provides leadership and direction to organizations that deliver
personal health services and to divisions, departments, units, or services within those
organizations.
What is an internal domain?
It refers to those areas of focus that managers need to address on a daily basis, such
as ensuring the appropriate number and types of staff, financial performance, and
quality of care.
What is an external domain?
It refers to the influences, resources, and activities that exist outside the boundary of the
organization but that significantly affect the organization.
What are the 6 management functions?
Planning, organizing, staffing, controlling, directing, and decision making.
What are Katz's 3 competencies?
Conceptual skills - those skills that involve the ability to critically analyze and solve
complex problems.
Technical skills - those skills that reflect expertise or ability to perform a specific work
task.
Interpersonal skills - those skills that enable a manager to communicate with and work
well with other individuals, regardless of whether they are peers, supervisors, or
subordinates.
What is the hierarchy of management and who has more or less power?
The hierarchy of management means that authority, or power, is delegated downward in
the organization, and lower-level managers have less authority than higher-level
managers, whose scope of responsibility is much greater.
What is the most common organization structure for health care organizations?
Functional organization structure, whose key characteristic is a pyramid-shaped
hierarchy that defines the functions carried out and the key management positions
assigned to those functions.
What are values?
principles the organizations believes in and shape the organization's purpose, goals,
and day-to-day behaviors.
What are standards of behavior?
, The codes of conduct that define expectations of behaviors of all staff members of an
HSO.
What is a mission?
The fundamental purpose, or what the organization seeks to achieve.
What is a vision?
The desired future state for the organization, which reflects what the organization wants
to be known and recognized for in the future.
The motivation and commitment of staff to contribute to the success of the
organization.
Employee engagement
What do managers have to do to have effective change management?
Change management is a structured management approach to improving the
organization and its performance, based on managerial assessment of operational
activities and performance and making adjustments in the work structure and processes
to improve performance
What is the role of the manager in health care policy?
Be knowledgable about health policy matters under consideration at the state and
federal levels that affect health services organizations and health care delivery. Staying
current with health care policy discussions, participating in deliberations of health policy,
and providing input where possible will allow health care management voices to be
heard. KEEP KNOWLEDGE CURRENT.
Types of leadership development activities?
leadership development program, courses on leadership and management, mentoring,
personal development coaching, job enlargement, and 360-degree performance
feedback.
Refers to the concept of taking actions to ensure staff can move up in
management roles within the organization to replace those managers who retire
or move to other opportunities in other organizations.
Succession planning
EI dimension: A deep understanding of one's emotions and drives
Self-awareness
EI dimension: Adaptability to changes and control over impulses
Self-regulation
EI dimension: ability to enjoy challenges and being passionate toward work
Motivation
EI dimension: social awareness skill, putting yourself in another's shoes
Empathy
EI dimension: supportive communication skills, abilities to influence and inspire
Social skills
Types of leadership styles?
Coercive
Participative
Pacesetting
Coaching
Leadership style: demanding and power based
Coercive
What is the difference between direct care settings and non-direct care settings?
Direct care settings are "those organizations that provide care directly to a patient,
resident or client who seeks services from the organization".
Non-direct care settings are not directly involved in providing care to persons needing
health services, but rather support the care of individuals through products and services
made available to direct care settings.
What is the definition of management?
the process, comprised of social and technical functions and activities, occurring within
organizations for the purpose of accomplishing predetermined objectives through
human and other resources.
What is the definition of health care management?n
the profession that provides leadership and direction to organizations that deliver
personal health services and to divisions, departments, units, or services within those
organizations.
What is an internal domain?
It refers to those areas of focus that managers need to address on a daily basis, such
as ensuring the appropriate number and types of staff, financial performance, and
quality of care.
What is an external domain?
It refers to the influences, resources, and activities that exist outside the boundary of the
organization but that significantly affect the organization.
What are the 6 management functions?
Planning, organizing, staffing, controlling, directing, and decision making.
What are Katz's 3 competencies?
Conceptual skills - those skills that involve the ability to critically analyze and solve
complex problems.
Technical skills - those skills that reflect expertise or ability to perform a specific work
task.
Interpersonal skills - those skills that enable a manager to communicate with and work
well with other individuals, regardless of whether they are peers, supervisors, or
subordinates.
What is the hierarchy of management and who has more or less power?
The hierarchy of management means that authority, or power, is delegated downward in
the organization, and lower-level managers have less authority than higher-level
managers, whose scope of responsibility is much greater.
What is the most common organization structure for health care organizations?
Functional organization structure, whose key characteristic is a pyramid-shaped
hierarchy that defines the functions carried out and the key management positions
assigned to those functions.
What are values?
principles the organizations believes in and shape the organization's purpose, goals,
and day-to-day behaviors.
What are standards of behavior?
, The codes of conduct that define expectations of behaviors of all staff members of an
HSO.
What is a mission?
The fundamental purpose, or what the organization seeks to achieve.
What is a vision?
The desired future state for the organization, which reflects what the organization wants
to be known and recognized for in the future.
The motivation and commitment of staff to contribute to the success of the
organization.
Employee engagement
What do managers have to do to have effective change management?
Change management is a structured management approach to improving the
organization and its performance, based on managerial assessment of operational
activities and performance and making adjustments in the work structure and processes
to improve performance
What is the role of the manager in health care policy?
Be knowledgable about health policy matters under consideration at the state and
federal levels that affect health services organizations and health care delivery. Staying
current with health care policy discussions, participating in deliberations of health policy,
and providing input where possible will allow health care management voices to be
heard. KEEP KNOWLEDGE CURRENT.
Types of leadership development activities?
leadership development program, courses on leadership and management, mentoring,
personal development coaching, job enlargement, and 360-degree performance
feedback.
Refers to the concept of taking actions to ensure staff can move up in
management roles within the organization to replace those managers who retire
or move to other opportunities in other organizations.
Succession planning
EI dimension: A deep understanding of one's emotions and drives
Self-awareness
EI dimension: Adaptability to changes and control over impulses
Self-regulation
EI dimension: ability to enjoy challenges and being passionate toward work
Motivation
EI dimension: social awareness skill, putting yourself in another's shoes
Empathy
EI dimension: supportive communication skills, abilities to influence and inspire
Social skills
Types of leadership styles?
Coercive
Participative
Pacesetting
Coaching
Leadership style: demanding and power based
Coercive
