English for Informatics 1: Fifth Edition
UNIT 7
IT Support Staff
Picture 7.1
Learning Outcomes:
By the end of the lesson, the students are expected to be able to use appropriate
English to:
identify common computer problems and their solutions
P a g e | 55
, English for Informatics 1: Fifth Edition
Exercise 1: Look at the photos. Then answer the following questions.
1. What do you think is happening? Have you ever called an IT help desk call center
to ask for assistance for your problem? What happened? How was the experience?
2. When you have problems with a computer hardware, what do you do? Do you
always ask for a help? To whom? If not, how do you solve your problem?
3. Make a list of computer hardware problems. What may cause the problems and
what are their solutions?
Exercise 2: Listen to six people describing problems. Complete the sentence about
each speaker’s problem with the words in the box.
connection error crashes failure
fault hanging running slowly
1. The application is __________.
2. The computer ___________.
3. There is a __________.
4. The computer is ___________.
5. The speaker had a disk __________.
6. The speaker’s mobile phone has a _________.
P a g e | 56
UNIT 7
IT Support Staff
Picture 7.1
Learning Outcomes:
By the end of the lesson, the students are expected to be able to use appropriate
English to:
identify common computer problems and their solutions
P a g e | 55
, English for Informatics 1: Fifth Edition
Exercise 1: Look at the photos. Then answer the following questions.
1. What do you think is happening? Have you ever called an IT help desk call center
to ask for assistance for your problem? What happened? How was the experience?
2. When you have problems with a computer hardware, what do you do? Do you
always ask for a help? To whom? If not, how do you solve your problem?
3. Make a list of computer hardware problems. What may cause the problems and
what are their solutions?
Exercise 2: Listen to six people describing problems. Complete the sentence about
each speaker’s problem with the words in the box.
connection error crashes failure
fault hanging running slowly
1. The application is __________.
2. The computer ___________.
3. There is a __________.
4. The computer is ___________.
5. The speaker had a disk __________.
6. The speaker’s mobile phone has a _________.
P a g e | 56
