Business Class Services Exam 2023 with complete solution
What is the first thing a customer sees and, therefore, becomes the basis of their
first impression of you?
Your appearance.
What should be communicated to the customer prior to taking their services
offline?
Tell them when you will begin your work and inform them after you are finished.
What are the life cycle stages of a small-to-medium business (SMB)?
Establishment, Growth, Expansion, Maturity, Decline.
Prior to arriving at a customer site for a business class installation, who should
you contact to get more information out about the customer?
Sales representative.
When setting personal expectations before arriving at a job, which part of the
UPDATE method helps you keep in mind that what the customer expects may
differ from your expectations, so it is best to try to determine their expectations in
advance?
Understanding the customer's expectations.
What are the three types of service level agreements (SLA)?
Customer based, service based, and multi-level.
Which survey has information about cabling in walls, splitter locations, and
closet locations?
Pre-installation survey.
What information can be derived from a system map?
Amplifiers and nodes with their levels and locations.
What unique business grounding point, a solid copper plate with holes for
mounting and grounding equipment, can be found in utility and networking
closets?
Buss bar.
For standard server racks, what is 1U equivalent to vertically?
1.75 inches.
Which small, network is private to the organization, sharing a common
communications line linking together devices such as computers, printers, and
other peripherals?
Local area network (LAN).
Which of the following is a unique address that is physically assigned to devices
such as a modem or network interface card (NIC)?
Media access control (MAC) address.
Which two layers of the Open Systems Interconnection (OSI) reference model are
combined in the transmission control protocol/Internet protocol (TCP/IP) model
Network Access Layer?
Data Link Layer and Physical Layer.
Which protocol has four numeric fields, each 8 binary bits long, called "octets"?
Internet protocol version 4 (IPv4).
What is the first thing a customer sees and, therefore, becomes the basis of their
first impression of you?
Your appearance.
What should be communicated to the customer prior to taking their services
offline?
Tell them when you will begin your work and inform them after you are finished.
What are the life cycle stages of a small-to-medium business (SMB)?
Establishment, Growth, Expansion, Maturity, Decline.
Prior to arriving at a customer site for a business class installation, who should
you contact to get more information out about the customer?
Sales representative.
When setting personal expectations before arriving at a job, which part of the
UPDATE method helps you keep in mind that what the customer expects may
differ from your expectations, so it is best to try to determine their expectations in
advance?
Understanding the customer's expectations.
What are the three types of service level agreements (SLA)?
Customer based, service based, and multi-level.
Which survey has information about cabling in walls, splitter locations, and
closet locations?
Pre-installation survey.
What information can be derived from a system map?
Amplifiers and nodes with their levels and locations.
What unique business grounding point, a solid copper plate with holes for
mounting and grounding equipment, can be found in utility and networking
closets?
Buss bar.
For standard server racks, what is 1U equivalent to vertically?
1.75 inches.
Which small, network is private to the organization, sharing a common
communications line linking together devices such as computers, printers, and
other peripherals?
Local area network (LAN).
Which of the following is a unique address that is physically assigned to devices
such as a modem or network interface card (NIC)?
Media access control (MAC) address.
Which two layers of the Open Systems Interconnection (OSI) reference model are
combined in the transmission control protocol/Internet protocol (TCP/IP) model
Network Access Layer?
Data Link Layer and Physical Layer.
Which protocol has four numeric fields, each 8 binary bits long, called "octets"?
Internet protocol version 4 (IPv4).
