The adress of the company/person you write to
E.g.
Tui
Attn. John Johnson
Marketing Department
21 Main Street
7501 Londen
United Kingdom
Date 8 April 2020
Subject: complaint concerning …
Dear Mr. Johnson,
Dear Sir/Madam Mrs: getrouwd / Ms: ongetrouwd
§1: Reason for writing (= complaint). Say something positive about the company.
§2: Explain in detail what service you made use of + specifically what you experienced.
Yours sincerely, Als je de naam wel weet
Yours faithfully, Als je de naam niet weet
*Handtekening*
Your name
(Your position)
21 South St. King Avenue
7522 California
United States
The Company Love At First Sight
Attn. Mr. John Johnson
21 Main Street
7501 London
United Kingdom
Owner of the company
9 March 2020
Subject: complaint concerning waiter Piet
, Dear Mr. Johnson,
Last Monday my family and I visited your restaurant called ‘Love At First Sight’. The food
was amazing, that’s not why I am writing you this letter. I also loved the name of the
restaurant at first but then something weird happened while my family and I were eating.
There was a waiter who asked for my phone number, and it was the way he did that
which is the weirdest part of all. While we were eating the lights got turned off. Everyone
was surprised and looked around what was going to happen. Then the waiter named Piet
was standing on the bar and he was under the spotlight. He sang a song about how
beautiful I was and eventually he asked for my phone number. I thought it was really
weird to do that in front of my whole family let alone the whole restaurant. He
embarrassed himself completely because the whole reason why we were having dinner
was because my girlfriend and I have been together for three years now. That is why he
ruined our anniversary dinner.
I hope that you will teach your employees to never do such a weird thing ever again
because as you read it can ruin someone’s dinner but also someone’s night. The food
was really amazing but I want a financial compensation. I hope you’ll understand my
point of view. I hope to hear from you within two weeks and if everything is fixed by then
we would love to come back.
Yours sincerely,
Anna Nas
Common phrases for a complaint letter
Reason for writing:
I am writing in order to complain about
I am writing to complain about
I am writing regarding
I am writing to express my dissatisfaction with
Introducing the complaint:
Topic sentence stating the positive point. + However, + problem….
Example:
We thoroughly enjoyed the first week of the holiday. However, after that we experienced
a number of problems.
I am (extremely) dissatified / dissapointed with the service / goods that I
received / bought because
First complaint:
Firstly
First of all
The first problem is / was
My first complaint is
My first concern is
The first thing I would like to draw your attention to is
Further complaints:
Secondly
Also