Test Bank for Managing Organizational Behavior What Great Managers Know
and Do 2nd Edition Baldwin
Chapter 02
Managing Stress and Time
True / False Questions
1. Strains are more long-term consequences of chronic stress that havenot been
alleviated by some means.
True False
2. All stress is bad.
True False
3. Good time management means being an efficient workaholic.
True False
4. Stress can and does facilitate higher performance and productivity.
True False
5. Great managers are aware of different sources of stress and seek waysto
proactively manage it to avoid its harmful effects.
True False
6. Stressful events by themselves generate stress in individuals.
True False
7. Different stressors call for different coping strategies.
,True False
,8. In general, having an external locus of control is more beneficial than having
an internal locus of control with regard to job performance andstress.
True False
9. People tend to underestimate how much large events in their lives contribute to
their stress level and grossly overestimate the effects of"daily hassles."
True False
10 When we do not know how to fill a role or what we are supposed to do
. in it, we experience role conflict.
True False
11 Age is one of the strongest demographic predictors of burnout with
. older employees experiencing significantly greater burnout thanyounger
employees.
True False
12 Research has shown that with respect to burnout, the only gender
. differences seem to be that men experience more emotional exhaustion
symptoms, while women experience slightly more cynicismsymptoms.
True False
13 Emotional labor is the process of regulating both feelings and
. expressions for the benefit of organizational goals.
True False
14 Deep acting is "managing observable expressions" such as maintaining
. a pleasant facial expression and vocal tone.
True False
, 15 Coping strategies are "first line" defenses for managing stress.
.
True False
16 Coping strategies are not always practical because it is not possible to
. remove every stressor from the work environment.
True False
17 Instrumental support is support that is tangible and practical in nature
. and is a direct means of helping someone.
True False
18 Appraisal support is feedback that builds your self-esteem.
.
True False
19 One of the antidotes for choking is pressure-free practice.
.
True False
20 What makes choking so fascinating is that it happens only to star
. performers.
True False
21 Focused automated behavior is one of the antidotes for choking.
.
True False
22 Research has helped identify four recurring factors that distinguish
. those with psychological hardiness: psychological fitness, physicalfitness,
control, and challenge.
True False
23 When under intense stress, we naturally ask for help from our network
. of family and friends.
True False
and Do 2nd Edition Baldwin
Chapter 02
Managing Stress and Time
True / False Questions
1. Strains are more long-term consequences of chronic stress that havenot been
alleviated by some means.
True False
2. All stress is bad.
True False
3. Good time management means being an efficient workaholic.
True False
4. Stress can and does facilitate higher performance and productivity.
True False
5. Great managers are aware of different sources of stress and seek waysto
proactively manage it to avoid its harmful effects.
True False
6. Stressful events by themselves generate stress in individuals.
True False
7. Different stressors call for different coping strategies.
,True False
,8. In general, having an external locus of control is more beneficial than having
an internal locus of control with regard to job performance andstress.
True False
9. People tend to underestimate how much large events in their lives contribute to
their stress level and grossly overestimate the effects of"daily hassles."
True False
10 When we do not know how to fill a role or what we are supposed to do
. in it, we experience role conflict.
True False
11 Age is one of the strongest demographic predictors of burnout with
. older employees experiencing significantly greater burnout thanyounger
employees.
True False
12 Research has shown that with respect to burnout, the only gender
. differences seem to be that men experience more emotional exhaustion
symptoms, while women experience slightly more cynicismsymptoms.
True False
13 Emotional labor is the process of regulating both feelings and
. expressions for the benefit of organizational goals.
True False
14 Deep acting is "managing observable expressions" such as maintaining
. a pleasant facial expression and vocal tone.
True False
, 15 Coping strategies are "first line" defenses for managing stress.
.
True False
16 Coping strategies are not always practical because it is not possible to
. remove every stressor from the work environment.
True False
17 Instrumental support is support that is tangible and practical in nature
. and is a direct means of helping someone.
True False
18 Appraisal support is feedback that builds your self-esteem.
.
True False
19 One of the antidotes for choking is pressure-free practice.
.
True False
20 What makes choking so fascinating is that it happens only to star
. performers.
True False
21 Focused automated behavior is one of the antidotes for choking.
.
True False
22 Research has helped identify four recurring factors that distinguish
. those with psychological hardiness: psychological fitness, physicalfitness,
control, and challenge.
True False
23 When under intense stress, we naturally ask for help from our network
. of family and friends.
True False
