Module
Business English
Correspondence
Class
BENG 320
2016
An integrated guide for written communication especially in preparing
business Letters, Emails and other official business documents. Include a
hand on activities on writing exercises and situations. This module is
designed to meet the need of Business English Correspondence Class of
Universitas Klabat.
© 2009 English Department, Universitas Klabat
,
,UNIVERSITAS KLABAT
Airmadidi Bawah Link VI
Airmadidi – Minahasa Utara
Manado, Indonesia
95371
Tel: +62 (431) 891035
Fax: +62 (431) 891036
Website: www.unklab.ac.id
First published in Indonesia in 2008-06-02
Second revision in 2009-12-03
English Department, Universitas Klabat 2009
Bill G. Wullur, MAED
Instructor in English Department
Universitas Klabat
No parts of this publication may be reproduced, stored in a retrieval system,
or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise without either the prior written permission by the Author.
, Content
Chapter 1 Identifying a Business Letter 7
Exercise 1 – Situation of Business Documents 15
Chapter 2 Structuring your Communication 17
Exercise 2 – Four Point Plan & Smart Title 21
Chapter 3 What is Paragraph 23
Exercise 3 – Paragraphing 27
Chapter 4 Transitions in Paragraph 29
Exercise 4 – Paragraphing: Transition 33
Chapter 5 The Topic Sentence 35
Exercise 4 – Paragraphing: The Topic Sentence 37
Chapter 6 Style in Business Writing 39
Exercise 5 – Style in Business Writing 43
Chapter 7 Rules of Good Business Writing 45
Exercise 6 – Letter Editing 53
Chapter 8 Sentence Clarity and Combining 57
Exercise 7 – Sentence Clarity 65
Chapter 9 Sentence Conciseness in Writing 67
Exercise 8 – Sentence Conciseness 75
Chapter 10 Language and Tone 79
Exercise 9 – Language and Tone 89
Chapter 11 Report Writing and Proposal 91
Exercise 10 – Proposal Writing 95
Chapter 12 Routine Business Letters 99
Chapter 13 Enquiries and Replies 101
Exercise 11 – Enquiry 105
Chapter 14 Quotations 107
Exercise 12 – Quotations 113
Chapter 15 Order 117
Exercise 13 – Order 121
Chapter 16 Invoice 125
Exercise 14 – Invoice 131
Chapter 17 Letter Requesting Payment 135
Exercise 15 – Letter Requesting Payment 139
Chapter 18 Goodwill Messages 143
Chapter 19 Advertisement 147
Exercise 16 – Advertisement 151
Chapter 20 Sales Letter 153
Exercise 17 – Sales Letter 157
Chapter 21 Curriculum Vitae 159
Exercise 18 – Curriculum Vitae 165
Chapter 22 Resume 167
Exercise 19 – Resume 175
Chapter 23 Application Letter 177
Exercise 20 – Application Letter 181
Business English
Correspondence
Class
BENG 320
2016
An integrated guide for written communication especially in preparing
business Letters, Emails and other official business documents. Include a
hand on activities on writing exercises and situations. This module is
designed to meet the need of Business English Correspondence Class of
Universitas Klabat.
© 2009 English Department, Universitas Klabat
,
,UNIVERSITAS KLABAT
Airmadidi Bawah Link VI
Airmadidi – Minahasa Utara
Manado, Indonesia
95371
Tel: +62 (431) 891035
Fax: +62 (431) 891036
Website: www.unklab.ac.id
First published in Indonesia in 2008-06-02
Second revision in 2009-12-03
English Department, Universitas Klabat 2009
Bill G. Wullur, MAED
Instructor in English Department
Universitas Klabat
No parts of this publication may be reproduced, stored in a retrieval system,
or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise without either the prior written permission by the Author.
, Content
Chapter 1 Identifying a Business Letter 7
Exercise 1 – Situation of Business Documents 15
Chapter 2 Structuring your Communication 17
Exercise 2 – Four Point Plan & Smart Title 21
Chapter 3 What is Paragraph 23
Exercise 3 – Paragraphing 27
Chapter 4 Transitions in Paragraph 29
Exercise 4 – Paragraphing: Transition 33
Chapter 5 The Topic Sentence 35
Exercise 4 – Paragraphing: The Topic Sentence 37
Chapter 6 Style in Business Writing 39
Exercise 5 – Style in Business Writing 43
Chapter 7 Rules of Good Business Writing 45
Exercise 6 – Letter Editing 53
Chapter 8 Sentence Clarity and Combining 57
Exercise 7 – Sentence Clarity 65
Chapter 9 Sentence Conciseness in Writing 67
Exercise 8 – Sentence Conciseness 75
Chapter 10 Language and Tone 79
Exercise 9 – Language and Tone 89
Chapter 11 Report Writing and Proposal 91
Exercise 10 – Proposal Writing 95
Chapter 12 Routine Business Letters 99
Chapter 13 Enquiries and Replies 101
Exercise 11 – Enquiry 105
Chapter 14 Quotations 107
Exercise 12 – Quotations 113
Chapter 15 Order 117
Exercise 13 – Order 121
Chapter 16 Invoice 125
Exercise 14 – Invoice 131
Chapter 17 Letter Requesting Payment 135
Exercise 15 – Letter Requesting Payment 139
Chapter 18 Goodwill Messages 143
Chapter 19 Advertisement 147
Exercise 16 – Advertisement 151
Chapter 20 Sales Letter 153
Exercise 17 – Sales Letter 157
Chapter 21 Curriculum Vitae 159
Exercise 18 – Curriculum Vitae 165
Chapter 22 Resume 167
Exercise 19 – Resume 175
Chapter 23 Application Letter 177
Exercise 20 – Application Letter 181
