Mail carrier Exam Questions and Answers 2023 with
complete solution
You are out on your delivery route when a customer comes up and asks you
about a missing package that you know you delivered yesterday.
ML -Let the customer know you delivered it already and ask if someone else may have
brought it inside.
LL -Inform them you delivered the package and tell them the policy states they are
responsible for it after it has been delivered
A customer asks you how to locate an item that she can't find on the website
during your delivery route.
ML -Kindly explain where the product is, and ask if she would like assistance locating
anything else.
LL -Offer to help her find it and explain where she can locate it on the website
A customer moved into a different apartment and is aggravated that she hasn't
received any mail. She asks if you can give it to her now, but you aren't allowed
until she files a change of address form.
ML -Offer to help her set up the mail forwarding. Let her know you understand it can be
aggravating but you have to follow procedure.
LL -Tell her you can't forward any mail without an address form because she may not
be telling the truth
While you're on your delivery route, a customer comes up to you and complains
about a negative experience she had with one of your coworker's. You can tell
she really wants to talk to someone about what happened.
ML -Let her know you're sorry about what happened after she expressed her concerns
and ask if she would like to talk to your supervisor.
LL -Ask if there is anything you can do to help and apologize about what happened
As you're finishing up an assignment before you leave for your delivery route,
you see a coworker having trouble on a task next to you.
ML -Help explain the task quickly to your coworker so you can finish your assignment
on time.
LL -Finish your own assignment since they didn't ask you for help
You are on your route when you come across an upset customer. He needs a
product that is not available at his local post office and does not have time to find
it elsewhere.
ML -Ask the customer what he needs the product for, and recommend other options
that are available.
LL -Locate the product at another post office and ask your supervisor if you can
personally pick it up
A customer stops you on your route and asks you some questions about
shipping that you don't know the answers to.
ML -Tell the customer you aren't certain but will have the answers for him tomorrow.
After your route, spend some time finding out and getting the information to relay back.
LL -Let the customer know you are not sure of the answers and apologize. A Mail
Carrier's job is to deliver mail on time.
, A new employee is having difficulty learning the position which is making
everyone do more work to make up for it.
ML -You remain patient since you know the new coworker will get better with
experience.
LL -Tell your supervisor about it and suggest that a different position may be better for
him
Individuals should express when something is bothering them?
I can tell when someone is frustrated or upset?
SLM: I can tell when someone is frustrated or upset
I prefer setting goals that are challenging and push my abilities?
I like setting goals that I know are practical and reachable?
SLM: I prefer setting goals that are challenging and push my abilities
I do what is required of me at work?
I try to do more than what is required of me at work?
MLM: I try to do more than what is required of me at work
My coworkers aggravate me at times?
I never get aggravated at my coworkers?
SLM: I never get aggravated at my coworkers
I prefer to work in a stress-free environment?
I prefer working under pressure?
SLM: I prefer working under pressure
If you try hard enough, you will succeed?
There is no way to guarantee success?
MLM: If you try hard enough, you will succeed
People shouldn't always expect their coworkers to help them with their work?
If my coworker needs help, I'm always willing to assist them?
SLM: If my coworker needs help, I'm always willing to assist them
I am often described as being quiet?
I am often describes as being very outgoing?
MLM: I am often described as being very outgoing
My performance is best when I am very busy at work?
When I have a reasonable workload, I perform best?
MLM: My performance is best when I am very busy at work
I always see the good in any situation?
I always think about what could go wrong in a situation?
MLM: I always see the good in any situation
I can deal with anything that I am faced with?
Some obstacles are too difficult to handle?
MLM: I can deal with anything that I am faced with
People should say when something is wrong?
I can tell how someone is feeling?
SLM: I can tell how someone is feeling
Accomplishing my goal is what matters most?
Trying my best is what matters most?
MLM: Accomplishing my goal is what matters most
complete solution
You are out on your delivery route when a customer comes up and asks you
about a missing package that you know you delivered yesterday.
ML -Let the customer know you delivered it already and ask if someone else may have
brought it inside.
LL -Inform them you delivered the package and tell them the policy states they are
responsible for it after it has been delivered
A customer asks you how to locate an item that she can't find on the website
during your delivery route.
ML -Kindly explain where the product is, and ask if she would like assistance locating
anything else.
LL -Offer to help her find it and explain where she can locate it on the website
A customer moved into a different apartment and is aggravated that she hasn't
received any mail. She asks if you can give it to her now, but you aren't allowed
until she files a change of address form.
ML -Offer to help her set up the mail forwarding. Let her know you understand it can be
aggravating but you have to follow procedure.
LL -Tell her you can't forward any mail without an address form because she may not
be telling the truth
While you're on your delivery route, a customer comes up to you and complains
about a negative experience she had with one of your coworker's. You can tell
she really wants to talk to someone about what happened.
ML -Let her know you're sorry about what happened after she expressed her concerns
and ask if she would like to talk to your supervisor.
LL -Ask if there is anything you can do to help and apologize about what happened
As you're finishing up an assignment before you leave for your delivery route,
you see a coworker having trouble on a task next to you.
ML -Help explain the task quickly to your coworker so you can finish your assignment
on time.
LL -Finish your own assignment since they didn't ask you for help
You are on your route when you come across an upset customer. He needs a
product that is not available at his local post office and does not have time to find
it elsewhere.
ML -Ask the customer what he needs the product for, and recommend other options
that are available.
LL -Locate the product at another post office and ask your supervisor if you can
personally pick it up
A customer stops you on your route and asks you some questions about
shipping that you don't know the answers to.
ML -Tell the customer you aren't certain but will have the answers for him tomorrow.
After your route, spend some time finding out and getting the information to relay back.
LL -Let the customer know you are not sure of the answers and apologize. A Mail
Carrier's job is to deliver mail on time.
, A new employee is having difficulty learning the position which is making
everyone do more work to make up for it.
ML -You remain patient since you know the new coworker will get better with
experience.
LL -Tell your supervisor about it and suggest that a different position may be better for
him
Individuals should express when something is bothering them?
I can tell when someone is frustrated or upset?
SLM: I can tell when someone is frustrated or upset
I prefer setting goals that are challenging and push my abilities?
I like setting goals that I know are practical and reachable?
SLM: I prefer setting goals that are challenging and push my abilities
I do what is required of me at work?
I try to do more than what is required of me at work?
MLM: I try to do more than what is required of me at work
My coworkers aggravate me at times?
I never get aggravated at my coworkers?
SLM: I never get aggravated at my coworkers
I prefer to work in a stress-free environment?
I prefer working under pressure?
SLM: I prefer working under pressure
If you try hard enough, you will succeed?
There is no way to guarantee success?
MLM: If you try hard enough, you will succeed
People shouldn't always expect their coworkers to help them with their work?
If my coworker needs help, I'm always willing to assist them?
SLM: If my coworker needs help, I'm always willing to assist them
I am often described as being quiet?
I am often describes as being very outgoing?
MLM: I am often described as being very outgoing
My performance is best when I am very busy at work?
When I have a reasonable workload, I perform best?
MLM: My performance is best when I am very busy at work
I always see the good in any situation?
I always think about what could go wrong in a situation?
MLM: I always see the good in any situation
I can deal with anything that I am faced with?
Some obstacles are too difficult to handle?
MLM: I can deal with anything that I am faced with
People should say when something is wrong?
I can tell how someone is feeling?
SLM: I can tell how someone is feeling
Accomplishing my goal is what matters most?
Trying my best is what matters most?
MLM: Accomplishing my goal is what matters most
