Customer Satisfaction Process Improvement Presentation

1. Create a slide describing the organization, introducing a problem, and then constructing a problem statement in a question format. This is a rough draft so the takeaway is formulating a problem statement that you can use to write your paper. You are learning how to compose a problem statement so the instructor is expecting a rough draft and not a finished product. Describe the organization and what it does; prepare a brief problem statement of an operations management issue in a selected organization. Include a clear question you wish to answer through the process of writing the paper. 2. As-Is and To-be Condition: Select one of the topics (below) that you will discuss and describe the current condition, process, project, or root problem to solve. Use metrics and at least two (2) of the Quality Tools (Charts) to illustrate the current condition as it exists. Make sure you focus on the issue of your topic do not explain the tool you are using. Topics: • Improved Product Life Cycle Analysis • Cost Reduction Process Improvement • Customer Satisfaction Process Improvement • Supply Side Process Improvement • Market Side Process Improvement • Outsourcing Analysis of a Current Internal Capability • Job Description Analysis to Appropriately Staff an Existing Process