Taco Bell All Possible Questions and Answers 2023 Graded
A+
Who opened the first Taco Bell in Downy, CA in 1962?
Glen Bell
Taco Bell encourages guests and TMs alike to "Think Outside the what?"
The Bun.
How does Taco Bell define "Bold Choice"?
Charismatic, passionate, and creative.
True or False: taco Bell was the first to introduce free drink refills?
True.
Can you recall how many guests Taco Bell serves each week?
Over 35 million guests per week.
Nothing is more important to a Customer Maniac than what?
The guest.
What are the two things we want to provide every Taco Bell guest?
Great food and great service.
What are the two types of Customer Maniacs at Taco Bell?
Food Champions and Service Champions.
Food Champions become an expert at what?
Serving great food.
Service Champions become an expert at what?
Providing great service.
Service Champions identify and respond to what?
Each guest's unique needs.
What does the term High Energy Level mean at Taco Bell?
Smiles, makes eye contact, gives 100%, seeks to help.
What does the term Positive Attitude mean at Taco Bell?
Upbeat, has a Yes-attitude and takes accountability.
What does the term Sense of Urgency mean at Taco Bell?
Responds quickly, makes it right the first time.
What do we want to provide with a Yes-attitude, 100% of the time?
100% CHAMPS.
What does CHAMPS stand for?
Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, and Speed With
Service.
What do we call our principles for working as a team?
The "How We Work Together" principles.
What are two of our HWWT principles? Briefly describe.
Customer Mania, Belief in People, Recognition, Coaching & Support.
If a guest points out that we failed to meet their needs, we follow what?
First, believe the guest is right 100% of the time, then follow LAST.
LAST means what?
Listen, Apologize, Satisfy, Thank.
How can we use CHAMPS to prevent having to use LAST in the first place?
, Provide "100% CHAMPS with a Yes-attitude, 100% of the time!"
What do you do if you get hurt?
Report the injury to the MIC right away.
When mopping the floor, what should you do first?
Post a "Caution-Wet Floor" sign.
When should you use a back support belt?
Storing deliveries or lifting over 20 lbs.
Who must follow Taco Bell's "Zero Tolerance" Policy against harassment?
All employees of Taco Bell.
In the event of a robbery, what is the most important thing to do?
Do as asked and remain calm. Don't be a hero.
What is the "Back Door" Policy when dark?
Do not unlock or open the back door while it is dark for any reason.
What door do you use when arriving or leaving the restaurant?
Dining room door; never use the back door.
Describe what to do if there is a fire.
Tell the MIC right away. Exit the building and go to a safe place. Call the Fire
Department.
How far must items be kept from the water heater and electrical box?
3 feet.
where can you find the types of chemicals used in the restaurant?
The Hazard Communication Manual (Yellow MSDS book).
What number do you dial for emergency help or in case of fire?
911.
What is the most important prevention for cross-contamination?
Washing and sanitizing hands correctly.
What are the 12 times in which you must wash your hands?
When you arrive at work.
Every time you re-enter the kitchen and at least once each hour.
Before touching foods.
before touching clean utensils, cups or wraps.
After touching your face, hair, clothes, or other people.
After breaks.
After handling money or dirty dishes.
After cleaning, sweeping, or handling trash.
After using the bathroom and again when you enter the kitchen.
After sneezing, coughing, or blowing your nose.
When you change tasks.
Before putting on gloves and changing gloves.
What is an easy way to tell if you have lathered your hands for at least 20
seconds?
Sing the "Happy Birthday" song twice.
What do you use to turn off the water? Why?
Paper towel. So you do not touch the faucet with clean hands.
What is the "bathroom to Hand to Mouth" chain?
A+
Who opened the first Taco Bell in Downy, CA in 1962?
Glen Bell
Taco Bell encourages guests and TMs alike to "Think Outside the what?"
The Bun.
How does Taco Bell define "Bold Choice"?
Charismatic, passionate, and creative.
True or False: taco Bell was the first to introduce free drink refills?
True.
Can you recall how many guests Taco Bell serves each week?
Over 35 million guests per week.
Nothing is more important to a Customer Maniac than what?
The guest.
What are the two things we want to provide every Taco Bell guest?
Great food and great service.
What are the two types of Customer Maniacs at Taco Bell?
Food Champions and Service Champions.
Food Champions become an expert at what?
Serving great food.
Service Champions become an expert at what?
Providing great service.
Service Champions identify and respond to what?
Each guest's unique needs.
What does the term High Energy Level mean at Taco Bell?
Smiles, makes eye contact, gives 100%, seeks to help.
What does the term Positive Attitude mean at Taco Bell?
Upbeat, has a Yes-attitude and takes accountability.
What does the term Sense of Urgency mean at Taco Bell?
Responds quickly, makes it right the first time.
What do we want to provide with a Yes-attitude, 100% of the time?
100% CHAMPS.
What does CHAMPS stand for?
Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, and Speed With
Service.
What do we call our principles for working as a team?
The "How We Work Together" principles.
What are two of our HWWT principles? Briefly describe.
Customer Mania, Belief in People, Recognition, Coaching & Support.
If a guest points out that we failed to meet their needs, we follow what?
First, believe the guest is right 100% of the time, then follow LAST.
LAST means what?
Listen, Apologize, Satisfy, Thank.
How can we use CHAMPS to prevent having to use LAST in the first place?
, Provide "100% CHAMPS with a Yes-attitude, 100% of the time!"
What do you do if you get hurt?
Report the injury to the MIC right away.
When mopping the floor, what should you do first?
Post a "Caution-Wet Floor" sign.
When should you use a back support belt?
Storing deliveries or lifting over 20 lbs.
Who must follow Taco Bell's "Zero Tolerance" Policy against harassment?
All employees of Taco Bell.
In the event of a robbery, what is the most important thing to do?
Do as asked and remain calm. Don't be a hero.
What is the "Back Door" Policy when dark?
Do not unlock or open the back door while it is dark for any reason.
What door do you use when arriving or leaving the restaurant?
Dining room door; never use the back door.
Describe what to do if there is a fire.
Tell the MIC right away. Exit the building and go to a safe place. Call the Fire
Department.
How far must items be kept from the water heater and electrical box?
3 feet.
where can you find the types of chemicals used in the restaurant?
The Hazard Communication Manual (Yellow MSDS book).
What number do you dial for emergency help or in case of fire?
911.
What is the most important prevention for cross-contamination?
Washing and sanitizing hands correctly.
What are the 12 times in which you must wash your hands?
When you arrive at work.
Every time you re-enter the kitchen and at least once each hour.
Before touching foods.
before touching clean utensils, cups or wraps.
After touching your face, hair, clothes, or other people.
After breaks.
After handling money or dirty dishes.
After cleaning, sweeping, or handling trash.
After using the bathroom and again when you enter the kitchen.
After sneezing, coughing, or blowing your nose.
When you change tasks.
Before putting on gloves and changing gloves.
What is an easy way to tell if you have lathered your hands for at least 20
seconds?
Sing the "Happy Birthday" song twice.
What do you use to turn off the water? Why?
Paper towel. So you do not touch the faucet with clean hands.
What is the "bathroom to Hand to Mouth" chain?
