Ryanair Initial Topic 3;Passenger Handling with complete
solution
The notification of emergency PA to the cabin crew is done by whom?
Captain (if the captain is incapacitated - by the First officer)
Where would you stow an unusual cabin item eg. Cello?
On a seat next to a window, not in an emergency row
What are the three levels of turbulence?
Light
Moderate
Severe
After an evacuation, CC must carry out crowd control procedures. What do we
mean by this? (5)
Stay in control - do not let pax take control;
Be forceful and shout with authority;
Move all survivals away and upwind of the a/c to a safe distance;
Head counts of pax and Aircrew shall be made;
If at an airfield or near a populated area, rescue services should arrive on the scene
quickly, otherwise the Aircrew must organize survival plans
How much time do we have to fully evacuate an aircraft?
90 seconds
What checks have to be completed prior to the first boarding of your shift?
Security checks - galley, toilet, jump seat, doors
What should you consider when stowing an Unusual Item of Cabin Baggage eg.
Cello?
It must be placed by the window, not in an emergency row, the passenger must be
seated next to it, it must be secured with an extension seat belt and the top of the
baggage must be at least 18 cm from the PSU
How long is the Ryanair turnaround?
25 minutes
When is the brace position adopted?
During the emergency landing
Which command will be used if the slide needs to be used as an apron slide?
Sit and slide
Which command will be used at a main door when the slide is fully inflated during
evacuation on land?
Jump and slide
What is the procedure for notification of emergency to CC during the flight?
Flight deck will press the Cabin Attendant button: No1 to the Flight Deck
No1 immediately go to the interphone, press 2 and says:
Cabin to flight deck- No1 standing by
The captain gives NITS briefing to the No1
The No1 shall repeat the NITS and sync watches
No2, No3, No4 stow the trolleys and go to FWD galley to wait for No1
, No1 gives the NITS briefing to No2, No3, No4 - repeat and sync watches
All CC must carry out the drill to the NITS briefing
What information should be given to the rescue services after evacuation?
Information regarding passengers who may still be trapped inside the cabin
The location of the fire and what is on fire
THOB
What is the evacuation command?
This is an emergency, evacuate the aircraft, using all available exits
What doest PAA stand for?
Problem, Action, Additional Information
A time Available Short Notice can be up to?
5 minutes
What does NITS stand for?
Nature, Intentions, Time, Special instructions
How does the flight crew notify an emergency to the CC?
Flight crew will press the Cabin Attendant button and then announce over the PA - No1
to the flight deck NITS briefing
What is the maximum number of Infants allowed on a Ryanair Flight?
18 in normal conditions, up to 35
When should the safety demonstration start?
When all pax seated
All slides are armed
No1 inform the Captain that the cabin is secured
When would CC carry out Cabin secure checks?
Before take off
Before landing
Who decides the maximum number of SCPs allowed on any given flight?
The operator
Are infants included in THOB?
Yes
Where shall the documentation of potentially disruptive passenger be kept?
In the Flight Deck
Which passengers are not considered Able Bodied Passengers? (8)
Passenger under age of 16;
Passenger unwilling to help;
SCPs;
With seat belt extentions;
Elderly/Frail pax;
Obese pax;
Intoxicated pax;
Deportee/prisoner in custody
Flight Crew may make the PA "Cabin Crew Standby" for what reason?
When the flight Crew become aware of or are dealing with situation on the ground that
is not immediately life threatening or requiring evacuation
What actions should Cabin crew take when they hear "Cabin Crew Standby"?
solution
The notification of emergency PA to the cabin crew is done by whom?
Captain (if the captain is incapacitated - by the First officer)
Where would you stow an unusual cabin item eg. Cello?
On a seat next to a window, not in an emergency row
What are the three levels of turbulence?
Light
Moderate
Severe
After an evacuation, CC must carry out crowd control procedures. What do we
mean by this? (5)
Stay in control - do not let pax take control;
Be forceful and shout with authority;
Move all survivals away and upwind of the a/c to a safe distance;
Head counts of pax and Aircrew shall be made;
If at an airfield or near a populated area, rescue services should arrive on the scene
quickly, otherwise the Aircrew must organize survival plans
How much time do we have to fully evacuate an aircraft?
90 seconds
What checks have to be completed prior to the first boarding of your shift?
Security checks - galley, toilet, jump seat, doors
What should you consider when stowing an Unusual Item of Cabin Baggage eg.
Cello?
It must be placed by the window, not in an emergency row, the passenger must be
seated next to it, it must be secured with an extension seat belt and the top of the
baggage must be at least 18 cm from the PSU
How long is the Ryanair turnaround?
25 minutes
When is the brace position adopted?
During the emergency landing
Which command will be used if the slide needs to be used as an apron slide?
Sit and slide
Which command will be used at a main door when the slide is fully inflated during
evacuation on land?
Jump and slide
What is the procedure for notification of emergency to CC during the flight?
Flight deck will press the Cabin Attendant button: No1 to the Flight Deck
No1 immediately go to the interphone, press 2 and says:
Cabin to flight deck- No1 standing by
The captain gives NITS briefing to the No1
The No1 shall repeat the NITS and sync watches
No2, No3, No4 stow the trolleys and go to FWD galley to wait for No1
, No1 gives the NITS briefing to No2, No3, No4 - repeat and sync watches
All CC must carry out the drill to the NITS briefing
What information should be given to the rescue services after evacuation?
Information regarding passengers who may still be trapped inside the cabin
The location of the fire and what is on fire
THOB
What is the evacuation command?
This is an emergency, evacuate the aircraft, using all available exits
What doest PAA stand for?
Problem, Action, Additional Information
A time Available Short Notice can be up to?
5 minutes
What does NITS stand for?
Nature, Intentions, Time, Special instructions
How does the flight crew notify an emergency to the CC?
Flight crew will press the Cabin Attendant button and then announce over the PA - No1
to the flight deck NITS briefing
What is the maximum number of Infants allowed on a Ryanair Flight?
18 in normal conditions, up to 35
When should the safety demonstration start?
When all pax seated
All slides are armed
No1 inform the Captain that the cabin is secured
When would CC carry out Cabin secure checks?
Before take off
Before landing
Who decides the maximum number of SCPs allowed on any given flight?
The operator
Are infants included in THOB?
Yes
Where shall the documentation of potentially disruptive passenger be kept?
In the Flight Deck
Which passengers are not considered Able Bodied Passengers? (8)
Passenger under age of 16;
Passenger unwilling to help;
SCPs;
With seat belt extentions;
Elderly/Frail pax;
Obese pax;
Intoxicated pax;
Deportee/prisoner in custody
Flight Crew may make the PA "Cabin Crew Standby" for what reason?
When the flight Crew become aware of or are dealing with situation on the ground that
is not immediately life threatening or requiring evacuation
What actions should Cabin crew take when they hear "Cabin Crew Standby"?
