PMI Member benefit licensed to: Master of Business Administration - 6068705. Not for distribution, sale, or reproduction.
, PMI Member benefit licensed to: Master of Business Administration - 6068705. Not for distribution, sale, or reproduction.
Project Management Institute
MANAGING CHANGE IN ORGANIZATIONS:
A PRACTICE GUIDE
,PMI Member benefit licensed to: Master of Business Administration - 6068705. Not for distribution, sale, or reproduction.
2013946442
ISBN: 978-1-62825-015-2
Published by:
Project Management Institute, Inc.
14 Campus Boulevard
Newtown Square, Pennsylvania 19073-3299 USA
Phone: +610-356-4600
Fax: +610-356-4647
Email:
Internet: www.PMI.org
©2013 Project Management Institute, Inc. All rights reserved.
“PMI”, the PMI logo, “PMP”, the PMP logo, “PMBOK”, “PgMP”, “Project Management Journal”, “PM Network”, and the PMI
Today logo are registered marks of Project Management Institute, Inc. The Quarter Globe Design is a trademark of the Project
Management Institute, Inc. For a comprehensive list of PMI marks, contact the PMI Legal Department.
PMI Publications welcomes corrections and comments on its books. Please feel free to send comments on typographical,
formatting, or other errors. Simply make a copy of the relevant page of the book, mark the error, and send it to: Book Editor, PMI
Publications, 14 Campus Boulevard, Newtown Square, PA 19073-3299 USA.
To inquire about discounts for resale or educational purposes, please contact the PMI Book Service Center.
PMI Book Service Center
P.O. Box 932683, Atlanta, GA 31193-2683 USA
Phone: 1-866-276-4764 (within the U.S. or Canada) or +1-770-280-4129 (globally)
Fax: +1-770-280-4113
Email:
Printed in the United States of America. No part of this work may be reproduced or transmitted in any form or by any means,
electronic, manual, photocopying, recording, or by any information storage and retrieval system, without prior written permission
of the publisher.
The paper used in this book complies with the Permanent Paper Standard issued by the National Information Standards
Organization (Z39.48—1984).
10 9 8 7 6 5 4 3 2 1
, PMI Member benefit licensed to: Master of Business Administration - 6068705. Not for distribution, sale, or reproduction.
NOTICE
The Project Management Institute, Inc. (PMI) standards and guideline publications, of which the document
contained herein is one, are developed through a voluntary consensus standards development process. This
process brings together volunteers and/or seeks out the views of persons who have an interest in the topic covered
by this publication. While PMI administers the process and establishes rules to promote fairness in the development
of consensus, it does not write the document and it does not independently test, evaluate, or verify the accuracy
or completeness of any information or the soundness of any judgments contained in its standards and guideline
publications.
PMI disclaims liability for any personal injury, property or other damages of any nature whatsoever, whether
special, indirect, consequential or compensatory, directly or indirectly resulting from the publication, use of
application, or reliance on this document. PMI disclaims and makes no guaranty or warranty, expressed or implied,
as to the accuracy or completeness of any information published herein, and disclaims and makes no warranty
that the information in this document will fulfill any of your particular purposes or needs. PMI does not undertake to
guarantee the performance of any individual manufacturer or seller’s products or services by virtue of this standard
or guide.
In publishing and making this document available, PMI is not undertaking to render professional or other
services for or on behalf of any person or entity, nor is PMI undertaking to perform any duty owed by any person
or entity to someone else. Anyone using this document should rely on his or her own independent judgment or, as
appropriate, seek the advice of a competent professional in determining the exercise of reasonable care in any
given circumstances. Information and other standards on the topic covered by this publication may be available
from other sources, which the user may wish to consult for additional views or information not covered by this
publication.
PMI has no power, nor does it undertake to police or enforce compliance with the contents of this document. PMI
does not certify, test, or inspect products, designs, or installations for safety or health purposes. Any certification
or other statement of compliance with any health or safety-related information in this document shall not be
attributable to PMI and is solely the responsibility of the certifier or maker of the statement.
, PMI Member benefit licensed to: Master of Business Administration - 6068705. Not for distribution, sale, or reproduction.
Project Management Institute
MANAGING CHANGE IN ORGANIZATIONS:
A PRACTICE GUIDE
,PMI Member benefit licensed to: Master of Business Administration - 6068705. Not for distribution, sale, or reproduction.
2013946442
ISBN: 978-1-62825-015-2
Published by:
Project Management Institute, Inc.
14 Campus Boulevard
Newtown Square, Pennsylvania 19073-3299 USA
Phone: +610-356-4600
Fax: +610-356-4647
Email:
Internet: www.PMI.org
©2013 Project Management Institute, Inc. All rights reserved.
“PMI”, the PMI logo, “PMP”, the PMP logo, “PMBOK”, “PgMP”, “Project Management Journal”, “PM Network”, and the PMI
Today logo are registered marks of Project Management Institute, Inc. The Quarter Globe Design is a trademark of the Project
Management Institute, Inc. For a comprehensive list of PMI marks, contact the PMI Legal Department.
PMI Publications welcomes corrections and comments on its books. Please feel free to send comments on typographical,
formatting, or other errors. Simply make a copy of the relevant page of the book, mark the error, and send it to: Book Editor, PMI
Publications, 14 Campus Boulevard, Newtown Square, PA 19073-3299 USA.
To inquire about discounts for resale or educational purposes, please contact the PMI Book Service Center.
PMI Book Service Center
P.O. Box 932683, Atlanta, GA 31193-2683 USA
Phone: 1-866-276-4764 (within the U.S. or Canada) or +1-770-280-4129 (globally)
Fax: +1-770-280-4113
Email:
Printed in the United States of America. No part of this work may be reproduced or transmitted in any form or by any means,
electronic, manual, photocopying, recording, or by any information storage and retrieval system, without prior written permission
of the publisher.
The paper used in this book complies with the Permanent Paper Standard issued by the National Information Standards
Organization (Z39.48—1984).
10 9 8 7 6 5 4 3 2 1
, PMI Member benefit licensed to: Master of Business Administration - 6068705. Not for distribution, sale, or reproduction.
NOTICE
The Project Management Institute, Inc. (PMI) standards and guideline publications, of which the document
contained herein is one, are developed through a voluntary consensus standards development process. This
process brings together volunteers and/or seeks out the views of persons who have an interest in the topic covered
by this publication. While PMI administers the process and establishes rules to promote fairness in the development
of consensus, it does not write the document and it does not independently test, evaluate, or verify the accuracy
or completeness of any information or the soundness of any judgments contained in its standards and guideline
publications.
PMI disclaims liability for any personal injury, property or other damages of any nature whatsoever, whether
special, indirect, consequential or compensatory, directly or indirectly resulting from the publication, use of
application, or reliance on this document. PMI disclaims and makes no guaranty or warranty, expressed or implied,
as to the accuracy or completeness of any information published herein, and disclaims and makes no warranty
that the information in this document will fulfill any of your particular purposes or needs. PMI does not undertake to
guarantee the performance of any individual manufacturer or seller’s products or services by virtue of this standard
or guide.
In publishing and making this document available, PMI is not undertaking to render professional or other
services for or on behalf of any person or entity, nor is PMI undertaking to perform any duty owed by any person
or entity to someone else. Anyone using this document should rely on his or her own independent judgment or, as
appropriate, seek the advice of a competent professional in determining the exercise of reasonable care in any
given circumstances. Information and other standards on the topic covered by this publication may be available
from other sources, which the user may wish to consult for additional views or information not covered by this
publication.
PMI has no power, nor does it undertake to police or enforce compliance with the contents of this document. PMI
does not certify, test, or inspect products, designs, or installations for safety or health purposes. Any certification
or other statement of compliance with any health or safety-related information in this document shall not be
attributable to PMI and is solely the responsibility of the certifier or maker of the statement.
