Lenovo Resources (RWSW202) Practice 2023 Questions
and Answers
Which document provides the list of parts that are classified as CRUs?
Hardware Maintenance Manual
A customer needs to look up tips for proper machine use in the user guide for their product. They do not
know where to find the user guide. Where should you tell them to look?
On the Lenovo Support website Documentation page for their product.
Which of the following are resources customers should use to resolve Lenovo product issues on their
own? (Select all that apply)
User Guide and Lenovo Service YouTube channel
Where can a technician find the Hardware Maintenance Manual (HMM) for a particular Lenovo
Computer?
PSREF sheets.
What can the Lenovo Service YouTube channel help customers with?
Performing CRU replacements on their own.
A secure login is required to access certain areas of the Lenovo Support site. Which of the following
requires a secure login?
Recovery utility information
, When a customer receives a self-service CRU part, what actions should they take before calling a help
desk or taking their device to a service repair technician? (Select all that apply)
Review CRU videos on the Lenovo Service YouTube channel and Review the User Guide
You are using Lenovo SmartFind to search for accessories for a product. Which filters can you apply to
your search? (Select all that apply)
Category, Solution Type, and Machine Type Model Number
You are working on a Lenovo ThinkPad W541 that will not connect to any wireless networks. You have
determined that the problem is most likely a defective WLAN card. You have never worked on a system
like the W541 and you want to find training for this system. Where is the best place to find this training?
Lenovo Learning
Recovery media can be a set of DVDs or a USB key. What do recovery media typically contain?
An archive of the Lenovo Preload for the customer's system.
Which of the following documents contains a detailed FRU list for a Lenovo computer?
Hardware Maintenance Manual (HMM)
What are replacement parts that are determined to be simple enough for a non-trained person to
remove and replace?
Customer Replaceable Units
and Answers
Which document provides the list of parts that are classified as CRUs?
Hardware Maintenance Manual
A customer needs to look up tips for proper machine use in the user guide for their product. They do not
know where to find the user guide. Where should you tell them to look?
On the Lenovo Support website Documentation page for their product.
Which of the following are resources customers should use to resolve Lenovo product issues on their
own? (Select all that apply)
User Guide and Lenovo Service YouTube channel
Where can a technician find the Hardware Maintenance Manual (HMM) for a particular Lenovo
Computer?
PSREF sheets.
What can the Lenovo Service YouTube channel help customers with?
Performing CRU replacements on their own.
A secure login is required to access certain areas of the Lenovo Support site. Which of the following
requires a secure login?
Recovery utility information
, When a customer receives a self-service CRU part, what actions should they take before calling a help
desk or taking their device to a service repair technician? (Select all that apply)
Review CRU videos on the Lenovo Service YouTube channel and Review the User Guide
You are using Lenovo SmartFind to search for accessories for a product. Which filters can you apply to
your search? (Select all that apply)
Category, Solution Type, and Machine Type Model Number
You are working on a Lenovo ThinkPad W541 that will not connect to any wireless networks. You have
determined that the problem is most likely a defective WLAN card. You have never worked on a system
like the W541 and you want to find training for this system. Where is the best place to find this training?
Lenovo Learning
Recovery media can be a set of DVDs or a USB key. What do recovery media typically contain?
An archive of the Lenovo Preload for the customer's system.
Which of the following documents contains a detailed FRU list for a Lenovo computer?
Hardware Maintenance Manual (HMM)
What are replacement parts that are determined to be simple enough for a non-trained person to
remove and replace?
Customer Replaceable Units
