Lenovo Warranty Service Authorization Exam 2023
Questions and Answers with complete solution (RWST016)
Hardware MHardware Maintenance Manual (HMM)
Which of the following shows the list of components that must be removed before
servicing the LCD panel?
The sudden flow of static charge from an object with a higher charge to an object with a
lower charge.
What is electrostatic discharge?
Involving the customer in the solution process
One key aspect of exceptional customer service is ______________.
Disconnect the power cable
A technician is about to open a desktop PC to replace a video card. He shuts down the
computer, opens it, grounds himself with the ESD wrist strap, and begins to open the
case. Which step did the technician forget to do?
To create bootable diagnostics in Windows and Linux.
What is the Bootable Generator used for?
Continually tap F1 during system boot
How do you enter BIOS Setup?
DIMMs and SO-DIMMs
What are the two major different types of memory modules that will be found across
Lenovo systems?
Lenovo Vantage
Which Lenovo diagnostic tool is best for blue screen errors, slow operating systems,
and regular hardware scans?
Memory sockets on Motherboard
Where is RAM installed?
,Spread the thermal compound until the entire surface is covered.
Which of the following statements are true about replacing the thermal compound on a
laptop?
Peripheral Component Interconnect Express
What does PCIe stand for?
Take a photograph
What can you do to ensure that you do not forget how the cables are installed before
you service a system?
Power Supply Case
Bare metal on the inside of the chassis
If you don't have a field kit handy, constantly touching which components in the chassis
will give you zero potential for ESD? (select all that apply)
Bootable
Lenovo diagnostic tools are available as a ______________ or a downloadable
package.
Ideapad models
Lenovo Diagnostics - UEFI Version is preloaded into the BIOS on all Lenovo products
except for ____________________.
Customer experience
Exceptional customer service creates exceptional ____________, leaving customers
feeling positive and enthusastic about their interactions with Lenovo.
Lenovo
Who provides the shipping container to the customer when a system needs to be
shipped to the service depot?
Lenovo Learning
Service Technicians are expected to monitor which site to take service courses for new
products?
User Guide
, Lenovo Service YouTube channel
Which of the following are resources customers should use to resolve Lenovo product
issues on their own? (Select all that apply)
Isopropyl alcohol wipes or a cotton swab dipped in isopropyl alcohol
Which method is suggested for the removal of thermal compound?
Yoga
Which Lenovo sub-brand should a customer search for to find products with four usage
modes?
To update the system after a system board has been replaced.
The Maintenance Diskette is a Think Branded system board utility. What is it used for?
diversity
Which of the following is an important part of Lenovo's global culture?
Screw kit
You need to replace the system board in a notebook. Which of the following should be
ordered along with the new system board to ensure that the threads of the screws will
lock, once installed?
technology
Intelligent transformation means changing how customers interact with ___________
and the world around us.
OneKey Recovery
Which tool do Idea branded products use for recovery?
Laptop
Tablet
Of the following systems, which have cables that are MOST at risk of being damaged, if
they are installed incorrectly? (Select all that apply)
Screwdriver
In which systems are you most likely to see an M.2 Solid State Drive in place of a 2.5
inch or 3.5 inch storage drive?
Questions and Answers with complete solution (RWST016)
Hardware MHardware Maintenance Manual (HMM)
Which of the following shows the list of components that must be removed before
servicing the LCD panel?
The sudden flow of static charge from an object with a higher charge to an object with a
lower charge.
What is electrostatic discharge?
Involving the customer in the solution process
One key aspect of exceptional customer service is ______________.
Disconnect the power cable
A technician is about to open a desktop PC to replace a video card. He shuts down the
computer, opens it, grounds himself with the ESD wrist strap, and begins to open the
case. Which step did the technician forget to do?
To create bootable diagnostics in Windows and Linux.
What is the Bootable Generator used for?
Continually tap F1 during system boot
How do you enter BIOS Setup?
DIMMs and SO-DIMMs
What are the two major different types of memory modules that will be found across
Lenovo systems?
Lenovo Vantage
Which Lenovo diagnostic tool is best for blue screen errors, slow operating systems,
and regular hardware scans?
Memory sockets on Motherboard
Where is RAM installed?
,Spread the thermal compound until the entire surface is covered.
Which of the following statements are true about replacing the thermal compound on a
laptop?
Peripheral Component Interconnect Express
What does PCIe stand for?
Take a photograph
What can you do to ensure that you do not forget how the cables are installed before
you service a system?
Power Supply Case
Bare metal on the inside of the chassis
If you don't have a field kit handy, constantly touching which components in the chassis
will give you zero potential for ESD? (select all that apply)
Bootable
Lenovo diagnostic tools are available as a ______________ or a downloadable
package.
Ideapad models
Lenovo Diagnostics - UEFI Version is preloaded into the BIOS on all Lenovo products
except for ____________________.
Customer experience
Exceptional customer service creates exceptional ____________, leaving customers
feeling positive and enthusastic about their interactions with Lenovo.
Lenovo
Who provides the shipping container to the customer when a system needs to be
shipped to the service depot?
Lenovo Learning
Service Technicians are expected to monitor which site to take service courses for new
products?
User Guide
, Lenovo Service YouTube channel
Which of the following are resources customers should use to resolve Lenovo product
issues on their own? (Select all that apply)
Isopropyl alcohol wipes or a cotton swab dipped in isopropyl alcohol
Which method is suggested for the removal of thermal compound?
Yoga
Which Lenovo sub-brand should a customer search for to find products with four usage
modes?
To update the system after a system board has been replaced.
The Maintenance Diskette is a Think Branded system board utility. What is it used for?
diversity
Which of the following is an important part of Lenovo's global culture?
Screw kit
You need to replace the system board in a notebook. Which of the following should be
ordered along with the new system board to ensure that the threads of the screws will
lock, once installed?
technology
Intelligent transformation means changing how customers interact with ___________
and the world around us.
OneKey Recovery
Which tool do Idea branded products use for recovery?
Laptop
Tablet
Of the following systems, which have cables that are MOST at risk of being damaged, if
they are installed incorrectly? (Select all that apply)
Screwdriver
In which systems are you most likely to see an M.2 Solid State Drive in place of a 2.5
inch or 3.5 inch storage drive?
