2022 United HealthCare - Ethics and Compliance 100% Correct
[Document subtitle]
[DATE]
[COMPANY NAME]
[Company address]
, 2022 United HealthCare - Ethics and Compliance 100%
Correct
In terms of events, which of the following is true?
Correct Ans - Agents must report formal marketing/sales events only to
UnitedHealthcare
When completing an enrollment application in LEAN, why is an agent
prohibited from entering their own email address in a field available for the
consumer's email address?
Correct Ans - The consumer/member would not receive plan related
correspondence intended for him/her.
Annual Election Period (AEP) is a time when:
Correct Ans - Consumers can elect to join a Medicare Advantage Plan or
switch to a different plan.
You have scheduled an appointment and obtained a Scope of Appointment
(SOA) form to discuss Medicare Advantage Plans with a consumer. When you
arrive at the appointment, a friend of the consumer who is Medicare-eligible
is present to hear your presentation. What should you do?
Correct Ans - Before you can start the appointment with both consumers,
ask the consumer's friend to complete an SOA.
Educational events allow for which of the following to occur?
Correct Ans - Provide objective information about the Medicare program
and/or health improvement and wellness.
Agent Brenda is presenting Medicare Advantage plan options to her
consumer, Melanie. During the presentation, Brenda tells Melanie that
Medicare gives each plan a Star Rating. Which of the following is not an
appropriate response when Melanie asks what the Star Rating means?
Correct Ans - Brenda should tell Melanie that the Star Rating is the same
for every plan and it does not accurately reflect a plan's performance in
certain categories.
When does Permission to Contact for Medicare Advantage and/or Prescription
Drug Plans expire?
Correct Ans - Once contact is made or 9 months from the date the
consumer provided permission (e.g. consumer signature date on BRC) or 90
days if on federal do not call list, whichever comes first.
Julie, a consumer, is having difficulty understanding the information her
agent, Victor, is presenting at her in-home appointment. She provides Victor
with her cousin's telephone number and email address and asks him to
This study source was downloaded by 100000847097152 from CourseHero.com on 03-13-2023 15:39:13 GMT -05:00
https://www.coursehero.com/file/169144332/2021-United-HealthCaredocx/
[Document subtitle]
[DATE]
[COMPANY NAME]
[Company address]
, 2022 United HealthCare - Ethics and Compliance 100%
Correct
In terms of events, which of the following is true?
Correct Ans - Agents must report formal marketing/sales events only to
UnitedHealthcare
When completing an enrollment application in LEAN, why is an agent
prohibited from entering their own email address in a field available for the
consumer's email address?
Correct Ans - The consumer/member would not receive plan related
correspondence intended for him/her.
Annual Election Period (AEP) is a time when:
Correct Ans - Consumers can elect to join a Medicare Advantage Plan or
switch to a different plan.
You have scheduled an appointment and obtained a Scope of Appointment
(SOA) form to discuss Medicare Advantage Plans with a consumer. When you
arrive at the appointment, a friend of the consumer who is Medicare-eligible
is present to hear your presentation. What should you do?
Correct Ans - Before you can start the appointment with both consumers,
ask the consumer's friend to complete an SOA.
Educational events allow for which of the following to occur?
Correct Ans - Provide objective information about the Medicare program
and/or health improvement and wellness.
Agent Brenda is presenting Medicare Advantage plan options to her
consumer, Melanie. During the presentation, Brenda tells Melanie that
Medicare gives each plan a Star Rating. Which of the following is not an
appropriate response when Melanie asks what the Star Rating means?
Correct Ans - Brenda should tell Melanie that the Star Rating is the same
for every plan and it does not accurately reflect a plan's performance in
certain categories.
When does Permission to Contact for Medicare Advantage and/or Prescription
Drug Plans expire?
Correct Ans - Once contact is made or 9 months from the date the
consumer provided permission (e.g. consumer signature date on BRC) or 90
days if on federal do not call list, whichever comes first.
Julie, a consumer, is having difficulty understanding the information her
agent, Victor, is presenting at her in-home appointment. She provides Victor
with her cousin's telephone number and email address and asks him to
This study source was downloaded by 100000847097152 from CourseHero.com on 03-13-2023 15:39:13 GMT -05:00
https://www.coursehero.com/file/169144332/2021-United-HealthCaredocx/
