CMAA NHA Certification Exam Question And Answer 2023
An office manager asks an MAA to mail a letter to a patient who is being dismissed from
the practice. Which of the following methods should the MAA use to mail the letter?
Certified mail, first-class mail, priority, or standard? correct answerCertified Mail
A MAA should verify a patient's CPT code for which of the following processes:
Coordination of Benefits, Determining Eligibility of services, Obtaining prior
authorization, or receiving a referral? correct answerObtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that are
available. Which action should the MAA take? Inform the patient of commonly used
alternatives; Advise patient to ask the provider for alternatives; seek out a clinical MA to
explain alternatives; Provide the patient with alternate providers phone numbers. correct
answerAdvise the patient to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient history of
a stroke? CHF; CVA; MI; or MS? correct answerCVA (means Cerebrovascular accident
AKA stroke)
Which of the following items is appropriate to purchase with petty cash: Postage owed
for equipment delivery; five boxes of computer paper; a gift card for employee of the
quarter; or the providers cell phone payment. correct answerPostage owed for
equipment delivery
When performing closing procedures for the day, which of the following must me
secured with a lock and key? Exam rooms; scheduling book; baking deposit slip;
Provider's prescription pad correct answerprovider's prescription pad
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG;
ECG; or EBB correct answerEEG
An MAA observes another office worker altering notes in a patient's record to justify
medical necessity so that payment is made. What is this action considered?
Negligence; Fraud; Auditing; Unbundling. correct answerFraud
A patient receives an EOB stating services will not be covered because of Out-of-pocket
medical expenses not yet met. The amount owed is defined as? Deductible; Copay;
Allowed amount; Coinsurance. correct answerDeductible
Which of the following is an example of open hours scheduling? Patients arrive at their
own convenience; Multiple patients are seen and one time; patients who have similar
, diagnoses are sched for the same time; or multiple patients are scheduled at the
beginning of each hour? correct answerPatients arrive at their own convenience.
Which of the following is the most efficient method for an MAA to collect payment for
services? Collect the amount due at the time of the patient's visit; send a monthly
statement to the patient; call the patient to establish payment plan; or use an outside
collection agency. correct answerCollect the amount due at the time of the patient's
visit.
Which of the following medical terms is part of an organ or tissue? Lymphadenectomy;
Episiotomy; Colostomy; or Thoracotomy? correct answerLymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to waive the fee; tell
the patient to call the insurance carrier; advise the patient that the copay will be added
to their bill; or inform the patient the copay is due at the time of service. correct
answerInform the patient the copay is due at the time of service.
A 3rd party payer is requesting documentation to support billed services. Which of the
following is the appropriate document the MAA should forward? Notice of Privacy
Practices; Disclosure form; Progress notes; patient registration form? correct
answerProgress notes.
Which of the following actions is an MAA's priority when pulling daily charts? Place
charts in appropriate exam room; review appointment schedule; review charts for
accuracy; arrange charts sequentially. correct answerReview appointment schedule.
In addition to a witness and the adult patient, which of the following individuals must be
present for an informed consent signature? A Family member; Lawyer; office manager;
or provider. correct answerProvider
All pages of a patient's medical record must include which of the following information:
Insurance ID number; Patient address; patient name; or ss number correct
answerpatient name
Which of the following medical record filing systems protects patients' privacy and
allows for unlimited expansion in a high-volume office? Numeric; alphabetical; subject
filing; or chronological? correct answerNumeric
Which of the following should an MAA give to a patient when scheduling a routine visit:
an encounter form for the next visit; a copy of the patient's prescriptions; a financia l
responsibility form; or an appointment reminder? correct answerAn appointment
reminder.
An office manager asks an MAA to mail a letter to a patient who is being dismissed from
the practice. Which of the following methods should the MAA use to mail the letter?
Certified mail, first-class mail, priority, or standard? correct answerCertified Mail
A MAA should verify a patient's CPT code for which of the following processes:
Coordination of Benefits, Determining Eligibility of services, Obtaining prior
authorization, or receiving a referral? correct answerObtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that are
available. Which action should the MAA take? Inform the patient of commonly used
alternatives; Advise patient to ask the provider for alternatives; seek out a clinical MA to
explain alternatives; Provide the patient with alternate providers phone numbers. correct
answerAdvise the patient to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient history of
a stroke? CHF; CVA; MI; or MS? correct answerCVA (means Cerebrovascular accident
AKA stroke)
Which of the following items is appropriate to purchase with petty cash: Postage owed
for equipment delivery; five boxes of computer paper; a gift card for employee of the
quarter; or the providers cell phone payment. correct answerPostage owed for
equipment delivery
When performing closing procedures for the day, which of the following must me
secured with a lock and key? Exam rooms; scheduling book; baking deposit slip;
Provider's prescription pad correct answerprovider's prescription pad
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG;
ECG; or EBB correct answerEEG
An MAA observes another office worker altering notes in a patient's record to justify
medical necessity so that payment is made. What is this action considered?
Negligence; Fraud; Auditing; Unbundling. correct answerFraud
A patient receives an EOB stating services will not be covered because of Out-of-pocket
medical expenses not yet met. The amount owed is defined as? Deductible; Copay;
Allowed amount; Coinsurance. correct answerDeductible
Which of the following is an example of open hours scheduling? Patients arrive at their
own convenience; Multiple patients are seen and one time; patients who have similar
, diagnoses are sched for the same time; or multiple patients are scheduled at the
beginning of each hour? correct answerPatients arrive at their own convenience.
Which of the following is the most efficient method for an MAA to collect payment for
services? Collect the amount due at the time of the patient's visit; send a monthly
statement to the patient; call the patient to establish payment plan; or use an outside
collection agency. correct answerCollect the amount due at the time of the patient's
visit.
Which of the following medical terms is part of an organ or tissue? Lymphadenectomy;
Episiotomy; Colostomy; or Thoracotomy? correct answerLymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to waive the fee; tell
the patient to call the insurance carrier; advise the patient that the copay will be added
to their bill; or inform the patient the copay is due at the time of service. correct
answerInform the patient the copay is due at the time of service.
A 3rd party payer is requesting documentation to support billed services. Which of the
following is the appropriate document the MAA should forward? Notice of Privacy
Practices; Disclosure form; Progress notes; patient registration form? correct
answerProgress notes.
Which of the following actions is an MAA's priority when pulling daily charts? Place
charts in appropriate exam room; review appointment schedule; review charts for
accuracy; arrange charts sequentially. correct answerReview appointment schedule.
In addition to a witness and the adult patient, which of the following individuals must be
present for an informed consent signature? A Family member; Lawyer; office manager;
or provider. correct answerProvider
All pages of a patient's medical record must include which of the following information:
Insurance ID number; Patient address; patient name; or ss number correct
answerpatient name
Which of the following medical record filing systems protects patients' privacy and
allows for unlimited expansion in a high-volume office? Numeric; alphabetical; subject
filing; or chronological? correct answerNumeric
Which of the following should an MAA give to a patient when scheduling a routine visit:
an encounter form for the next visit; a copy of the patient's prescriptions; a financia l
responsibility form; or an appointment reminder? correct answerAn appointment
reminder.
