WGU C215 Study Guide – FINAL/218 Questions And
Answers (latest update)
Total Quality Management (TQM) Philosophy - answer=1. customer focus
+l-==
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - answer=Basic function of Six Sigma. Measures the process potential and
performance of processes. The higher the range of Cpk, the improved is the ability of the process to
complete its necessities. Uses both the process variability and the process specifications to determine
whether the process is "capable."
Six Sigma - answer=A disciplined, data-driven approach and methodology for eliminating defects (driving
toward six standard deviations between the mean and the nearest specification limit) in any process -
from manufacturing to transactional and from product to service.
Design Capacity - answer=The theoretical maximum output of a system in a given period under ideal
conditions.
Effective Capacity - answer=The capacity a firm expects to achieve given its current operating
constraints.
Location Analysis - answer=proximity to customers, transportation, source of labor, community attitude,
proximity to suppliers, and many other factors.
Answers (latest update)
Total Quality Management (TQM) Philosophy - answer=1. customer focus
+l-==
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - answer=Basic function of Six Sigma. Measures the process potential and
performance of processes. The higher the range of Cpk, the improved is the ability of the process to
complete its necessities. Uses both the process variability and the process specifications to determine
whether the process is "capable."
Six Sigma - answer=A disciplined, data-driven approach and methodology for eliminating defects (driving
toward six standard deviations between the mean and the nearest specification limit) in any process -
from manufacturing to transactional and from product to service.
Design Capacity - answer=The theoretical maximum output of a system in a given period under ideal
conditions.
Effective Capacity - answer=The capacity a firm expects to achieve given its current operating
constraints.
Location Analysis - answer=proximity to customers, transportation, source of labor, community attitude,
proximity to suppliers, and many other factors.
