IAHSS Basic Questions And Answers All
Rated A+
Which of the following is NOT one of the classifications of healthcare organizations discussed in this
chapter? (begin chapter 1) Ans- Individual Healthcare
Which of the following is NOT a risk issue for healthcare? Ans- Mostly female staff
Which of the following is usually at the top of the organizational chart? Ans- Board of Directors
Which of the following statements best describes employees? Ans- All staff directly employed by the
facility
Security uses senior management's endorsement to build what kind of program? Ans- Strong and
effective
How should friendships and interpersonal relationships between security officers and staff members
from other departments be treated? (begin chapter 2) Ans- Encouraged, but security staff educated
about ethics and avoiding favoritism.
Which of the following allows a department to assess its cost effectiveness within an organization? Ans-
Benchmarking
What should the most primary overriding concern of any security department be? Ans- The safety and
well-being of anyone in the facility.
Which of the following are skills a security professional should have and use at all times? Ans- All of the
above (Good observation skills, good comm skills, tolerance)
Why are vendors potentially a high security risk to a healthcare facility? Ans- Vendors often have access
to sensitive areas yet staff of the healthcare organization may know very little about vendors'
backgrounds.
, In the patient and family centered care philosophy, who determines which individuals are part of the
patient's family? Ans- The patient, provided he or she is developmentally mature and competent to do
so.
Which of the following is NOT an example of an external customer? (begin chapter 3) Ans- Employees
Which of the following does NOT help the security uniform communicate an appropriate message to the
public? Ans- Wearing the uniform shirt untucked.
Which of the following is NOT an example of undesirable behavior and demeanor in a security officer?
Ans- Confidence
What is the relationship between employees and management sometimes called? Ans- Employee
relations
Which of the following may union members NOT do during picketing? Ans- Block entrances to the
facility.
The speech pattern related to your tone of voice is considered which form of communication? (begin
chapter 4) Ans- Paraverbal communication
Which of the following is not a proper technique to use when providing good customer service? Ans-
Looking at your watch every few minutes.
"Perception is reality" - Which of the following is important for the security professional to remember
regarding this statement? Ans- All of the above (all interactions are subject to personal interpretation,
positive nonverbals and paraverbals will influence the perception of customers, a customers prior
history of interaction may impact their initial impressions of security in either an adverse or positive
way)
Which of the following are powerful reasons to advocate and promote strong customer service? Ans- All
of the above (strong customer service prevents violence and helps preserve a safe therapeutic
Rated A+
Which of the following is NOT one of the classifications of healthcare organizations discussed in this
chapter? (begin chapter 1) Ans- Individual Healthcare
Which of the following is NOT a risk issue for healthcare? Ans- Mostly female staff
Which of the following is usually at the top of the organizational chart? Ans- Board of Directors
Which of the following statements best describes employees? Ans- All staff directly employed by the
facility
Security uses senior management's endorsement to build what kind of program? Ans- Strong and
effective
How should friendships and interpersonal relationships between security officers and staff members
from other departments be treated? (begin chapter 2) Ans- Encouraged, but security staff educated
about ethics and avoiding favoritism.
Which of the following allows a department to assess its cost effectiveness within an organization? Ans-
Benchmarking
What should the most primary overriding concern of any security department be? Ans- The safety and
well-being of anyone in the facility.
Which of the following are skills a security professional should have and use at all times? Ans- All of the
above (Good observation skills, good comm skills, tolerance)
Why are vendors potentially a high security risk to a healthcare facility? Ans- Vendors often have access
to sensitive areas yet staff of the healthcare organization may know very little about vendors'
backgrounds.
, In the patient and family centered care philosophy, who determines which individuals are part of the
patient's family? Ans- The patient, provided he or she is developmentally mature and competent to do
so.
Which of the following is NOT an example of an external customer? (begin chapter 3) Ans- Employees
Which of the following does NOT help the security uniform communicate an appropriate message to the
public? Ans- Wearing the uniform shirt untucked.
Which of the following is NOT an example of undesirable behavior and demeanor in a security officer?
Ans- Confidence
What is the relationship between employees and management sometimes called? Ans- Employee
relations
Which of the following may union members NOT do during picketing? Ans- Block entrances to the
facility.
The speech pattern related to your tone of voice is considered which form of communication? (begin
chapter 4) Ans- Paraverbal communication
Which of the following is not a proper technique to use when providing good customer service? Ans-
Looking at your watch every few minutes.
"Perception is reality" - Which of the following is important for the security professional to remember
regarding this statement? Ans- All of the above (all interactions are subject to personal interpretation,
positive nonverbals and paraverbals will influence the perception of customers, a customers prior
history of interaction may impact their initial impressions of security in either an adverse or positive
way)
Which of the following are powerful reasons to advocate and promote strong customer service? Ans- All
of the above (strong customer service prevents violence and helps preserve a safe therapeutic
