IAHSS SUPERVISOR

IAHSS SUPERVISOR 2023 What always stays constant regardless of where you work? Ans- Change What is the goal of managed care system? Ans- To control coast Which category in the instruction's organizational chart best describes line officer's position? AnsEmployees What is the most important factor in being a security supervisor? Ans- Honesty and Integrity Who makes most of the critical security decisions in the organization? Ans- Security Supervisor What are the two distinct sides of a supervisor's work? Ans- Personnel and tasks Which of this is not a task assigned for the Supervisor? Ans- Budget What is the single secret to keeping employees content? Ans- Take care of the little things Which of these is one of the most important activities that managment has in dealing with security employees? Ans- Communication Which of the following is one of the benefits of recognizing employees? Ans- Promotes teamwork and appreciation Which of the following principles is not consistant with progressive discipline? Ans- Punitive action When administering progressive discipline a supervisor must do what? Ans- Is not permitted to repeat steps Which of the following describes the two basic categories of authority? Ans- Formal and Informal The chain of command is often described by which term? Ans- Unbroken line of authority Teh security profession has a tendency toward which style of management? Ans- Authoritarian Which of the following is not a trait of a successful supervisor? Ans- Span and control What is the difference between managers and leaders? Ans- Leaders do the right thing According to this chapter, how many basic funtions are there of effective leadership? Ans- Eight Which type of leader motivates others by using inspirational approaches? Ans- Informational leader Which of the following best defines delegation as described in this chapter? Ans- A way to multiply effectiveness through others Which of the following describes a complaint? Ans- Statement of unhappiness Which of the following is not a stress factor? Ans- Desire to help people How often should the employee hand book be updated? Ans- Every year Which of the following is not a result of dissatisfaction? Ans- Fair treatment Which of the following is not part of the resolution process? Ans- Comprehensive knowledge of policy What type of act is listening? Ans- Unnatural What type of questions should you use to gather information? Ans- Open -ended Which of the following is not a core condition of effective communications? Ans- Free of distraction The first part of organization writing is what? Ans- Formatting Which of the following is not an advantage of e-mail? Ans- More of an interruption than a phone call Why are crime prevention programs important? Ans- All of the baove Which of the following is not a tool used in indentifying program topics and developing safety tips? AnsAnalyzing incident reports Which of these is not an example of a problem oriented program? Ans- Bike patrol Complete the statement, "Crime prevention is" Ans- Everyone's responsibility The term that best describes the theory of law outlying an employer's responsibility for their employee,s actions is known as Ans- participant liability Which of the following is not an example of structure learning? Ans- Watching a mentor progressive discipline is used to Ans- modify behavior The Judicial system,s function is to Ans- interpret and apply the law to the unique facts involved in the variety of disputes which arise Most of a supervisor's responsibilities fall into two categories Ans- personnel matters and tasks The greatest single indicator of a supervisor,s performance is their ability to create Ans- constructive change Which is not a responsibility of the security services leader? Ans- spokesperson for the hospital with media Managing uncooperative patients exposes you and your staff to infection from Ans- blood and body fluids Supervisors are considered part of middle management linking Ans- employees to upper administration Which of the following is not a strategy that promotes job advancement? Ans- Participating management A good method for a supervision to become promotable would be Ans- produce opportunities and goals for personal growth Moral leadership is a trait of Ans- informational leaders Supervisors who participate in relevance, self-directed learning, experience, practicality and are internally motivated are considered Ans- adult learners Taking advantage of educational opportunities prepares security personnel for Ans- advancement into senior management positions Leadership is Ans- a process consisting of planing, integrating and improving performance One obstacle to healthcare security becoming a profession is Ans- the lack of structured prerequisite to practice healthcare organizations establish extensive budgeting programs in an attempt to Ans- anticipate cost and expected revenues all of the following are variables of effective communications Ans- Accurate empathy-Positive regardGenuineness-Specificity Training must document two things Ans- 1. What was trained 2. Who was trained The main reason that training should be implemented would be Ans- higher levels of competency and professionalism The most effective benefit of a crime prevention program is to enhance Ans- value to the organization