IAHSS Supervisor - Third Addition

IAHSS Supervisor - Third Addition What always stays constant regardless of where you work? Ans- Change What is the goal of managed care systems? Ans- To control cost Which category in the institutions organizational chart best describes line officers' position? AnsEmployee What is the most important factor in being a security officer? Ans- Honesty and integrity What does CMS stand for? Ans- Centers for Medicare & Medicaid Services What does FTE stand for? Ans- Full Time Equivalent What does HIPPA stand for? Ans- Health Insurance Portability and Accountability Act Who makes most of the critical security decisions in the organization? Ans- Security Officer For whom do supervisors advocate? Ans- Employees and the organization What the two distinct sides of a supervisor's work? Ans- Personnel and tasks What are three tasks assigned to a supervisor? Ans- 1) Documentation 2) Scheduling and 3) Budget What is the simple secret to keeping employees content? Ans- Take care of the little things A good supervisor is one who can create _________________________ . Ans- Balance What percentage of the security operating budget is allocated to labor and labor-related costs? AnsMore than 93% A simple rule of that is what is for the team or _________________________ wins out over what is good for the ________________________. Ans- Organization.... individual Real recognition, given ____________________, makes an impact and helps build individual as well as team morale. Ans- Correctly As a supervisor, you must recognize what various staff member are _______________ at and then work to put them in situations where they can ____________________. Ans- Good..... flourish Documenting employee performance is an essential, ________________ process. Ans- Everyday The schedule must, first, work for your ______________________ and, second, be fair and equitable for your __________________________. Ans- Organization..... staff Policies and procedures are written to __________________ the organization and the officers. AnsProtect Which of these is one of the most important activities that management has in dealing with security personnel? Ans- Communications Which of the following is one of the benefits of recognizing employees? Ans- Promotes teamwork and appreciation Which one of the following principles is not consistent with progressive discipline? Ans- Punitive actions When administrating progressive discipline a supervisor must do what? Ans- Should always have a witness and document actions What is the goal of employee relations? Ans- Prevent and resolve employee problems that are a product of or affect employee work situation. What is the purpose of an appraisal? Ans- Evaluate how each employee's performance measures up to the requirements of the position. What is progress discipline? Ans- The process of applying escalating penalties for repeated infractions. What is a developmental appraisal? Ans- Uses traditional appraisal components and incorporates a structure of communication between the employee and management. If it is not documented, it did not ______________________ . Ans- happen. Which of the following describes the two basic categories of authority? Ans- Formal and Informal The chain of command is often described by which term? Ans- Unbroken line of authority The security profession has a tendency toward which style of management? Ans- Authoritarian Which of the following is not a trait of a successful supervisor? Ans- Span of control Informal authority is not granted by the organization, but developed by the _______________________. Ans- Individual _______________ ________________ a group-oriented management style-- is the preferred supervisory style. Ans- Quality Management Open, two-way ______________________ is vital for success with quality management. AnsCommunication As the supervisor, you are the channel of ________________________ bet