Exam 1 Study Guide
Exam #1 will be a Computer-Based Test (see the information guide also posted in Moodle for additional details on how to schedule
your exam). You will have 50 minutes to finish 70 multiple choice questions.
For the answers to the following questions, look first in your notes from class and then in the textbook. If you can not find an
answer to a question, first check with your study group. If no one on your group can find the answer, then e-mail your professor.
Only use your professor as the last line of defense – everything here is in your notes or in the textbook.
The following questions will serve as the foundation for the exam.
Know the definitions of the following words:
Analytical information - Encompasses all organizational information, and its primary purpose is to support the
performing of managerial analysis tasks.
Application Service Provider - Company providing software that can be rented by other companies over the
web or a private network.
Application Software - Programs written for a specific application to perform functions specified by the end
user.
Attribute - Each characteristic or quality describing the entity.
Backup - An exact copy of a system’s information.
Bandwidth - Amount of data that can be transferred over the network in a fixed amount of
time. The more bandwidth, the more can be transferred.
Bluetooth - An omnidirectional wireless technology that provides limited-range voice and data
transmission over the unlicensed 2.4-GHz frequency band, allowing connections with a wide variety of
fixed and portable devices that normally would have to be cabled together.
Business Intelligence - Information that people use to support their decision-making efforts (Principle BI
enablers include technology, people, culture).
Business Process Management - An enterprise-wide set of activities which organizations can
perform to either optimize their business process or adapt them to new organizational
Business Process Outsourcing - The leveraging of technology or specialist process vendors to provide and
manage an organization’s critical and/or non-critical enterprise processes (type of selective outsourcing).
Business Process Redesign - The critical analysis and radical redesign of existing business processes to achieve
breakthrough improvements in performance measures.
Business Processes - The unique ways in which organizations coordinate and organize work activities,
information, and knowledge to produce a product or service. Manner in which work is organizaed,
coordinated, and focused to produce G&S.
,Capacity Planning - Predicting if users have enough power in their computing environment.
CIO - Chief Information Officer; responsible for 1) overseeing all uses of info technology and 2) ensuring the
strategic alignment of IT with business goals and objectives.
Computer Infrastructure - A collection of compatible hardware and software arranged to
communicate information from one location to another.
Computer Network - Two or more computers connected so they can communicate with each other and
possibly share information, software, peripheral devices, and/or processing power.
Consolidation - Involves the aggregation of information and features simple roll-ups to complex groupings of
interrelated information. Many organizations track financial information at a regional level and then
consolidate the information at a single global level.
Content Management Systems - Provides tools to manage the creation, storage, editing, and publication of
information in a collaborative environment.
Customer Richness and Reach - This refers to the slide #38 in lecture 1. There is a chart showing that before
the internet firms had to trade off between offering customers richness(depth and detail in information)
and reach (being able to connect with as many customers as possible and how many products it can offer
those people).
Darwinism - Organizations which cannot adapt to the new demands placed on them for surviving in the
information age are doomed to extinction.
Data - Streams of raw facts representing events occurring in an organization or the physical environment
before they have been organized and arranged into a form that people can understand and use.
Data Mart - A subset of a data warehouse in which only a focused portion of the data warehouse
information is kept.
Data Mining - Uses advanced statistical techniques to explore data warehouses looking for previously
unknown relationships in data e.g. which customers are the most profitable (techniques to find hidden
patterns, relationships in large pools of data to infer rules for predicting future trends).
Data Warehouse - Stores huge amounts of historical (not ‘live’) data from systems such as retailers Point-of-
Sale systems; a logical collection of information, gathered from many different operational databases, used to
create business intelligence that supports business analysis activities and decision-making tasks.
Digital Dashboards - Integrates information from multiple components and tailors the information to
individual preferences.
Disaster Recovery Plan - Detailed process for recovering information or an IT system in the event of a
catastrophic disaster such as a fire or flood.
Dis-intermediation - The elimination of organization or business process layers responsible for certain
intermediary steps in a value chain.
, Disruptive Technology - A new way of doing things that initially does not meet the needs of customers.
DNS (Domain Name System) - Server translates URL (Uniform Resource Locator) to IP address.
Drill-Down - Enables users to get details, and details of details, of information.
e-B usiness - The use of internet and other digital technology for organizational communication and
coordination and the management of the firm.
e-C ommerce - The process of buying and selling goods and services electronically, involving transactions
using the internet, networks, and other digital technologies.
Enterprise Application Integration (EAI) - Software that ties together multiple applications to support
enterprise integration.
Enterprise Architecture - Plans for how an organization will build, deploy, use, and share its
data, processes, and IT assets.
Enterprise Service Bus - An architecture approach of using industry-standard specifications to create loosely
coupled architectures based on interfaces and flexible programming requirements.
Entity - A person, place, thing, or event on which we maintain information (each record describes an entity).
ERP - At the heart of all ERP systems is a database, when a user enters or updates information in one
module, it is immediately and automatically updated throughout the entire system (logistics, production,
distribution).
Explicit Knowledge - Consists of anything that can be documented, archived, and codified, often with the help
of IT.
Extranet - Private intranet that is accessible to authorized outsiders (objective: to take certain elements
of intranet and open it up to external parties, e.g. customers, suppliers, distributors, logistics services).
Foreign Key - A primary key of one table that appears as an attribute in another table and acts to provide
a logical relationship between the two tables.
Goal-Seeking Analysis - Finds the inputs necessary to achieve a goal such as a desired level of output.
Information - Data that have been shaped into a form that is meaningful and useful to human beings.
Information Asymmetry - Situation in which the relative bargaining power of two parties in a transaction
is determined by one party possessing more information essential to the transaction than the other party.
Information Integrity - A measure of the quality of information.
Information System - Interrelated components working together to collect, process, store, and
disseminate information to support decision making, coordination, control, analysis, and visualization in an
organization (two elements: Information and System, a IS does not necessarily require technology).
Exam #1 will be a Computer-Based Test (see the information guide also posted in Moodle for additional details on how to schedule
your exam). You will have 50 minutes to finish 70 multiple choice questions.
For the answers to the following questions, look first in your notes from class and then in the textbook. If you can not find an
answer to a question, first check with your study group. If no one on your group can find the answer, then e-mail your professor.
Only use your professor as the last line of defense – everything here is in your notes or in the textbook.
The following questions will serve as the foundation for the exam.
Know the definitions of the following words:
Analytical information - Encompasses all organizational information, and its primary purpose is to support the
performing of managerial analysis tasks.
Application Service Provider - Company providing software that can be rented by other companies over the
web or a private network.
Application Software - Programs written for a specific application to perform functions specified by the end
user.
Attribute - Each characteristic or quality describing the entity.
Backup - An exact copy of a system’s information.
Bandwidth - Amount of data that can be transferred over the network in a fixed amount of
time. The more bandwidth, the more can be transferred.
Bluetooth - An omnidirectional wireless technology that provides limited-range voice and data
transmission over the unlicensed 2.4-GHz frequency band, allowing connections with a wide variety of
fixed and portable devices that normally would have to be cabled together.
Business Intelligence - Information that people use to support their decision-making efforts (Principle BI
enablers include technology, people, culture).
Business Process Management - An enterprise-wide set of activities which organizations can
perform to either optimize their business process or adapt them to new organizational
Business Process Outsourcing - The leveraging of technology or specialist process vendors to provide and
manage an organization’s critical and/or non-critical enterprise processes (type of selective outsourcing).
Business Process Redesign - The critical analysis and radical redesign of existing business processes to achieve
breakthrough improvements in performance measures.
Business Processes - The unique ways in which organizations coordinate and organize work activities,
information, and knowledge to produce a product or service. Manner in which work is organizaed,
coordinated, and focused to produce G&S.
,Capacity Planning - Predicting if users have enough power in their computing environment.
CIO - Chief Information Officer; responsible for 1) overseeing all uses of info technology and 2) ensuring the
strategic alignment of IT with business goals and objectives.
Computer Infrastructure - A collection of compatible hardware and software arranged to
communicate information from one location to another.
Computer Network - Two or more computers connected so they can communicate with each other and
possibly share information, software, peripheral devices, and/or processing power.
Consolidation - Involves the aggregation of information and features simple roll-ups to complex groupings of
interrelated information. Many organizations track financial information at a regional level and then
consolidate the information at a single global level.
Content Management Systems - Provides tools to manage the creation, storage, editing, and publication of
information in a collaborative environment.
Customer Richness and Reach - This refers to the slide #38 in lecture 1. There is a chart showing that before
the internet firms had to trade off between offering customers richness(depth and detail in information)
and reach (being able to connect with as many customers as possible and how many products it can offer
those people).
Darwinism - Organizations which cannot adapt to the new demands placed on them for surviving in the
information age are doomed to extinction.
Data - Streams of raw facts representing events occurring in an organization or the physical environment
before they have been organized and arranged into a form that people can understand and use.
Data Mart - A subset of a data warehouse in which only a focused portion of the data warehouse
information is kept.
Data Mining - Uses advanced statistical techniques to explore data warehouses looking for previously
unknown relationships in data e.g. which customers are the most profitable (techniques to find hidden
patterns, relationships in large pools of data to infer rules for predicting future trends).
Data Warehouse - Stores huge amounts of historical (not ‘live’) data from systems such as retailers Point-of-
Sale systems; a logical collection of information, gathered from many different operational databases, used to
create business intelligence that supports business analysis activities and decision-making tasks.
Digital Dashboards - Integrates information from multiple components and tailors the information to
individual preferences.
Disaster Recovery Plan - Detailed process for recovering information or an IT system in the event of a
catastrophic disaster such as a fire or flood.
Dis-intermediation - The elimination of organization or business process layers responsible for certain
intermediary steps in a value chain.
, Disruptive Technology - A new way of doing things that initially does not meet the needs of customers.
DNS (Domain Name System) - Server translates URL (Uniform Resource Locator) to IP address.
Drill-Down - Enables users to get details, and details of details, of information.
e-B usiness - The use of internet and other digital technology for organizational communication and
coordination and the management of the firm.
e-C ommerce - The process of buying and selling goods and services electronically, involving transactions
using the internet, networks, and other digital technologies.
Enterprise Application Integration (EAI) - Software that ties together multiple applications to support
enterprise integration.
Enterprise Architecture - Plans for how an organization will build, deploy, use, and share its
data, processes, and IT assets.
Enterprise Service Bus - An architecture approach of using industry-standard specifications to create loosely
coupled architectures based on interfaces and flexible programming requirements.
Entity - A person, place, thing, or event on which we maintain information (each record describes an entity).
ERP - At the heart of all ERP systems is a database, when a user enters or updates information in one
module, it is immediately and automatically updated throughout the entire system (logistics, production,
distribution).
Explicit Knowledge - Consists of anything that can be documented, archived, and codified, often with the help
of IT.
Extranet - Private intranet that is accessible to authorized outsiders (objective: to take certain elements
of intranet and open it up to external parties, e.g. customers, suppliers, distributors, logistics services).
Foreign Key - A primary key of one table that appears as an attribute in another table and acts to provide
a logical relationship between the two tables.
Goal-Seeking Analysis - Finds the inputs necessary to achieve a goal such as a desired level of output.
Information - Data that have been shaped into a form that is meaningful and useful to human beings.
Information Asymmetry - Situation in which the relative bargaining power of two parties in a transaction
is determined by one party possessing more information essential to the transaction than the other party.
Information Integrity - A measure of the quality of information.
Information System - Interrelated components working together to collect, process, store, and
disseminate information to support decision making, coordination, control, analysis, and visualization in an
organization (two elements: Information and System, a IS does not necessarily require technology).
