DAAC Practice Test Questions and Answers 2023 with
complete solution
5204-IN WHAT YEAR DID DIRECTV LAUNCH IT'S FIRST SATELLITE?
*1985
*1993
*1996
*2001
*1993
5205-WHAT IS DIRECTV'S VISION?
*Make DIRECTV the best television in the world
*Connect every home, every time
*Make DIRECTV the most technologically advanced television experience in the world
*Make DIRECTV the number one satellite provider in the world
*Make DIRECTV the best television in the world
5206-INDENTIFY SOME OF THE CAUSES OF WEAK SIGNAL. SELECT ALL THAT
APPLY.
*Damaged cable
*Improperly placed ODU
*Stapled cable
*Water inside cable
*Improperly placed ODU
*Stapled cable
*Water inside cable
5207-INDENTIFY SOME OF THE CAUSES OF SIGNAL INGRESS OR RF
INTERFERENCE. SELECT ALL THAT
APPLY.
*Cell phones
*Other satellite TV's
*Microwaves
*Baby monitors
*Cell phones
*Other satellite TV's
*Microwaves
*Baby monitors
5208-DEFINE COMMUNICATIONS SATELLITE.
*Man-made equipment that orbits the earth in a defined orbit
*A lighting system for night-time installations
*An object launched on land or at sea
*The moon
*Man-made equipment that orbits the earth in a defined orbit
5212-WHAT IS THE PRIMARY PURPOSE OF SPOT BEAMS?
*Main weight-bearing beams in residential construction
*Spot beams are satellite signals used to calibrate satellite signal meters
*Satellite signal that sounds like a dog whining
,*Spot beams focus satellite signals on specific areas, allowing DIRECTV to reuse the
same frequencies or transponders in different parts of the country.
*Spot beams focus satellite signals on specific areas, allowing DIRECTV to reuse the
same frequencies or transponders in different parts of the country.
5230-WHICH OF THE FOLLOWING PIECES OF EQUIPMENT DO ALL DIRECTV
INSATALLATIONS
HAVE IN COMMON?
*An integrated receiving device(IRD)
*A band stop filter
*B-band converters
*External receiver deca's
*An integrated receiving device(IRD)
5231-WHICH OF THE FOLLOWING DEVICES ARE USED IN BOTH THE INITIAL
SITE SURVEY AND IN TROUBLESHOOTING? SELECT ALL THAT APPLY.
*Electrical outlet tester
*Signal level meter
*Inclinometer
*Volt/ohm meter
*Electrical outlet tester
*Inclinometer
*Volt/ohm meter
5232-WHILE DISCUSSING THE WORK ORDER FOR A NEW INSTALL WITH YOUR
CUSTOMER, THEY INFORM YOU THAT THEY WOULD LIKE TO UPGRADE THEIR
SERVICE PACKAGE TO INCLUDE HBO AND STARZ. WHO WOULD YOU CALL TO
ASSIST YOU WITH SATISFYING YOUR CUSTOMER?
*Installation & Service Support (ISS)
*Customer Service
*Your site's warehouse
*Technician Service Center
*Technician Service Center
5233-AFTER PERFORMING YOUR SITE SURVEY, YOU NOTE THAT THE ODU
PLACEMENT DESIRED BY YOUR CUSTOMER HAS MINOR LINE-OF-SIGHT
ISSUES, WHICH WILL IMPACT THE INSTALLATION VERIFICATION (IV)
PROCEESS. THE CUSTOMER WILL NOT CONSIDER ANOTHER PLACEMENT FOR
THE ODU DESPITE YOUR EXPLANATION OF IMPEEDED LINE-OF-SIGHT. WHO
SHOULD YOU CALL TO A CUSTOMER-APPROVED INSTALLATION VERIFICATION
WAIVER?
*Installation & service support (ISS)
*Customer service
*Your site's warehouse
*Technician service center (TSC)
*Installation & service support (ISS)
5234-WHICH ANSWER LISTS THE CORRECT STEPS FOR AN INSTALLATION
ACTIVITY?
*1. Customer calls DIRECTV. 2. Activity is created. 3. Activity is dispatched to
Technician. 4. Technician contacts customer with ETA. 5. Technician arrives at
,Customer's home and performs the installation. 6. Technician completes customer
Education. 7. Activity is closed.
*1. Customer calls DIRECTV. 2. Activity is created. 3. Technician completes customer
Education. 4. Activity is dispatched to a technician. 5. Technician arrives at Customer's
home and performs the installation. 6. Technician contacts customer with ETA. 7.
Activity is closed.
*1. Activity is dispatched to a technician. 2. Technician contacts customer with ETA. 3.
Customer calls DIRECTV. 4. Technician arrives at customer's home and performs the
Installation. 5. Technician completes customer education. 6. Activity is closed. 7. Activity
Is created.
*1. Customer calls DIRECTV. 2. Activity is created. 3. Activity is dispatched to
Technician. 4. Technician contacts customer with ETA. 5. Technician arrives at
Customer's home and performs the installation. 6. Technician completes customer
Education. 7. Activity is closed.
5236-WHICH OF THE FOLLOWING IS THE BEST WAY TO VIEW CUSTOMER
INFORMATION IN FTSP?
*Activity prep view
*Order line item
*Call your supervisor
*The customer history field
*Activity prep view
5237-AN ACTIVITY WILL BE CATEGORIZED AS FORMER CUSTOMER ONLY IF
THE CUSTOMER HAS HAD A DIRECTV ACCOUNT WITHIN THE PAST
________YEARS?
*Two
*Three
*Four
*Five
*Two
5238-WHAT FIELD WOULD YOU MODIFY TO INDENTIFY THAT A CUSTOMER
OWNS A PIECE OF EQUIPMENT?
*Ownership
*Delivery method
*Action required
*Category
*Delivery method
5239-IF YOU ARE ASSIGNED A DRIP FEED DISPATCH METHOD, THIS MEANS
YOU___________?
*See all of the activities assigned to you for the day.
*Are dispatched one activity at a time
*Are dispatched activities assigned to you over the next 2-4 hours
*Are dispatched all of your activities for the next week.
*Are dispatched one activity at a time
5241-WHICH OF THE FOLLOWING PRODUCTS WILL BE IDENTIFIED ONLY BY
THE PRODUCT LINE?
*IRDS
, *LNBS
*Mounts
*Cabling
*LNBS
5247-WHAT TERM(S) ARE APPROPRIATE TO USE WHEN TALKING TO A
CUSTOMER ABOUT A WORK ORDER? SELECT ALL THE CORRECT ANSWERS.
*ODU
*Satellite dish
*Receiver
*Bowl-shaped broadcast transmitter
*Satellite dish
*Receiver
5248-ALL OF THE FOLLOWING INFORMATION CAN BE FOUND IN YOUR
HANDHELD DEVICE'S FSTP APPLICATION EXCEPT__________________?
*Customer's address and phone number
*List of all work done since the account was created
*Programming services on the primary receiver
*Information about equipment location within the house
*List of all work done since the account was created
5249-WHICH OF THE FOLLOWING DOCUMENTS MAY REQUIRE A CUSTOMERS
SIGNATURE BEFORE YOU BEGIN WORK ON AN ACTIVITY? SELECT ALL THE
CORRECT ANSWERS.
*Workorder
*Landlord Permission
*Lease agreement
*Directv Protection Plan
*Landlord Permission
*Lease agreement
5250-WHICH IS THE CORRECT ORDER FOR CAPTURING LANDLORD
PERMISSION SIGNATURE ON YOUR HANDHELD DEVICE?
*1. Select on site from activity status drop-down menu. 2. Select signature icon. 3.
Select Landlord permission option 4. Click the terms and conditions link to display for
customer 5. Ask the customer to sign. 6. Tap save.
*1. Click the terms and conditions link to display for customer. 2. Ask the customer to
sign 3. Tap save. 4. Select on site from activity status drop-down menu. 5. Select
signature Icon. 6. Select the landlord permission option.
*1. Click the terms and conditions link to display for customer. 2. Ask the customer to
sign 3. Select signature icon. 4. Select the landlord permission option. 5. Select on site
from Activity status drop-down menu. 6. Tap save
*1. Select on site from activity status drop-down menu. 2. Select signature icon. 3.
Select Landlord permission option 4. Click the terms and conditions link to display for
customer 5. Ask the customer to sign. 6. Tap save.
5252-WHICH IS THE CORRECT ORDER FOR DELETING AN ORDER LINE ITEM
(OLI)?
*1. Locate the OLI that needs to be deleted in the OLI list, and tap the garbage can icon
2. When The pop-up confirmation screen appears, select the applicable modify reason
complete solution
5204-IN WHAT YEAR DID DIRECTV LAUNCH IT'S FIRST SATELLITE?
*1985
*1993
*1996
*2001
*1993
5205-WHAT IS DIRECTV'S VISION?
*Make DIRECTV the best television in the world
*Connect every home, every time
*Make DIRECTV the most technologically advanced television experience in the world
*Make DIRECTV the number one satellite provider in the world
*Make DIRECTV the best television in the world
5206-INDENTIFY SOME OF THE CAUSES OF WEAK SIGNAL. SELECT ALL THAT
APPLY.
*Damaged cable
*Improperly placed ODU
*Stapled cable
*Water inside cable
*Improperly placed ODU
*Stapled cable
*Water inside cable
5207-INDENTIFY SOME OF THE CAUSES OF SIGNAL INGRESS OR RF
INTERFERENCE. SELECT ALL THAT
APPLY.
*Cell phones
*Other satellite TV's
*Microwaves
*Baby monitors
*Cell phones
*Other satellite TV's
*Microwaves
*Baby monitors
5208-DEFINE COMMUNICATIONS SATELLITE.
*Man-made equipment that orbits the earth in a defined orbit
*A lighting system for night-time installations
*An object launched on land or at sea
*The moon
*Man-made equipment that orbits the earth in a defined orbit
5212-WHAT IS THE PRIMARY PURPOSE OF SPOT BEAMS?
*Main weight-bearing beams in residential construction
*Spot beams are satellite signals used to calibrate satellite signal meters
*Satellite signal that sounds like a dog whining
,*Spot beams focus satellite signals on specific areas, allowing DIRECTV to reuse the
same frequencies or transponders in different parts of the country.
*Spot beams focus satellite signals on specific areas, allowing DIRECTV to reuse the
same frequencies or transponders in different parts of the country.
5230-WHICH OF THE FOLLOWING PIECES OF EQUIPMENT DO ALL DIRECTV
INSATALLATIONS
HAVE IN COMMON?
*An integrated receiving device(IRD)
*A band stop filter
*B-band converters
*External receiver deca's
*An integrated receiving device(IRD)
5231-WHICH OF THE FOLLOWING DEVICES ARE USED IN BOTH THE INITIAL
SITE SURVEY AND IN TROUBLESHOOTING? SELECT ALL THAT APPLY.
*Electrical outlet tester
*Signal level meter
*Inclinometer
*Volt/ohm meter
*Electrical outlet tester
*Inclinometer
*Volt/ohm meter
5232-WHILE DISCUSSING THE WORK ORDER FOR A NEW INSTALL WITH YOUR
CUSTOMER, THEY INFORM YOU THAT THEY WOULD LIKE TO UPGRADE THEIR
SERVICE PACKAGE TO INCLUDE HBO AND STARZ. WHO WOULD YOU CALL TO
ASSIST YOU WITH SATISFYING YOUR CUSTOMER?
*Installation & Service Support (ISS)
*Customer Service
*Your site's warehouse
*Technician Service Center
*Technician Service Center
5233-AFTER PERFORMING YOUR SITE SURVEY, YOU NOTE THAT THE ODU
PLACEMENT DESIRED BY YOUR CUSTOMER HAS MINOR LINE-OF-SIGHT
ISSUES, WHICH WILL IMPACT THE INSTALLATION VERIFICATION (IV)
PROCEESS. THE CUSTOMER WILL NOT CONSIDER ANOTHER PLACEMENT FOR
THE ODU DESPITE YOUR EXPLANATION OF IMPEEDED LINE-OF-SIGHT. WHO
SHOULD YOU CALL TO A CUSTOMER-APPROVED INSTALLATION VERIFICATION
WAIVER?
*Installation & service support (ISS)
*Customer service
*Your site's warehouse
*Technician service center (TSC)
*Installation & service support (ISS)
5234-WHICH ANSWER LISTS THE CORRECT STEPS FOR AN INSTALLATION
ACTIVITY?
*1. Customer calls DIRECTV. 2. Activity is created. 3. Activity is dispatched to
Technician. 4. Technician contacts customer with ETA. 5. Technician arrives at
,Customer's home and performs the installation. 6. Technician completes customer
Education. 7. Activity is closed.
*1. Customer calls DIRECTV. 2. Activity is created. 3. Technician completes customer
Education. 4. Activity is dispatched to a technician. 5. Technician arrives at Customer's
home and performs the installation. 6. Technician contacts customer with ETA. 7.
Activity is closed.
*1. Activity is dispatched to a technician. 2. Technician contacts customer with ETA. 3.
Customer calls DIRECTV. 4. Technician arrives at customer's home and performs the
Installation. 5. Technician completes customer education. 6. Activity is closed. 7. Activity
Is created.
*1. Customer calls DIRECTV. 2. Activity is created. 3. Activity is dispatched to
Technician. 4. Technician contacts customer with ETA. 5. Technician arrives at
Customer's home and performs the installation. 6. Technician completes customer
Education. 7. Activity is closed.
5236-WHICH OF THE FOLLOWING IS THE BEST WAY TO VIEW CUSTOMER
INFORMATION IN FTSP?
*Activity prep view
*Order line item
*Call your supervisor
*The customer history field
*Activity prep view
5237-AN ACTIVITY WILL BE CATEGORIZED AS FORMER CUSTOMER ONLY IF
THE CUSTOMER HAS HAD A DIRECTV ACCOUNT WITHIN THE PAST
________YEARS?
*Two
*Three
*Four
*Five
*Two
5238-WHAT FIELD WOULD YOU MODIFY TO INDENTIFY THAT A CUSTOMER
OWNS A PIECE OF EQUIPMENT?
*Ownership
*Delivery method
*Action required
*Category
*Delivery method
5239-IF YOU ARE ASSIGNED A DRIP FEED DISPATCH METHOD, THIS MEANS
YOU___________?
*See all of the activities assigned to you for the day.
*Are dispatched one activity at a time
*Are dispatched activities assigned to you over the next 2-4 hours
*Are dispatched all of your activities for the next week.
*Are dispatched one activity at a time
5241-WHICH OF THE FOLLOWING PRODUCTS WILL BE IDENTIFIED ONLY BY
THE PRODUCT LINE?
*IRDS
, *LNBS
*Mounts
*Cabling
*LNBS
5247-WHAT TERM(S) ARE APPROPRIATE TO USE WHEN TALKING TO A
CUSTOMER ABOUT A WORK ORDER? SELECT ALL THE CORRECT ANSWERS.
*ODU
*Satellite dish
*Receiver
*Bowl-shaped broadcast transmitter
*Satellite dish
*Receiver
5248-ALL OF THE FOLLOWING INFORMATION CAN BE FOUND IN YOUR
HANDHELD DEVICE'S FSTP APPLICATION EXCEPT__________________?
*Customer's address and phone number
*List of all work done since the account was created
*Programming services on the primary receiver
*Information about equipment location within the house
*List of all work done since the account was created
5249-WHICH OF THE FOLLOWING DOCUMENTS MAY REQUIRE A CUSTOMERS
SIGNATURE BEFORE YOU BEGIN WORK ON AN ACTIVITY? SELECT ALL THE
CORRECT ANSWERS.
*Workorder
*Landlord Permission
*Lease agreement
*Directv Protection Plan
*Landlord Permission
*Lease agreement
5250-WHICH IS THE CORRECT ORDER FOR CAPTURING LANDLORD
PERMISSION SIGNATURE ON YOUR HANDHELD DEVICE?
*1. Select on site from activity status drop-down menu. 2. Select signature icon. 3.
Select Landlord permission option 4. Click the terms and conditions link to display for
customer 5. Ask the customer to sign. 6. Tap save.
*1. Click the terms and conditions link to display for customer. 2. Ask the customer to
sign 3. Tap save. 4. Select on site from activity status drop-down menu. 5. Select
signature Icon. 6. Select the landlord permission option.
*1. Click the terms and conditions link to display for customer. 2. Ask the customer to
sign 3. Select signature icon. 4. Select the landlord permission option. 5. Select on site
from Activity status drop-down menu. 6. Tap save
*1. Select on site from activity status drop-down menu. 2. Select signature icon. 3.
Select Landlord permission option 4. Click the terms and conditions link to display for
customer 5. Ask the customer to sign. 6. Tap save.
5252-WHICH IS THE CORRECT ORDER FOR DELETING AN ORDER LINE ITEM
(OLI)?
*1. Locate the OLI that needs to be deleted in the OLI list, and tap the garbage can icon
2. When The pop-up confirmation screen appears, select the applicable modify reason
