OM Testbank 2023 Questions and Answers with complete
solution;(OM all possible questions and answers)
As a service business, the operations management activities of an airline company
have nothing in common with the operations management activities within a bicycle
manufacturing company.
False
Operations managers are responsible for managing activities and resources that
produce goods and/or provide services.
True
Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing
cost and time.
True
Operations, marketing, and finance function independently of each other in most
organizations
False
The operations function exists only in firms that are goods-oriented.
False
Operations management pertains almost exclusively to the management of
manufacturing operations.
False
Value-added refers to the cost of the inputs required to produce goods and services
False
As long as a product is ready in advance of when customers demand it, the timing of
when a product is manufactured does not influence the value-added.
False
Storing an item earlier than the scheduled delivery date is an example of a value adding
activity.
False
Management information systems (MIS) are concerned with providing management with
the information it needs to effectively manage.
True
Operations management involves both system design and planning/control decisions.
true
System design decisions have very little impact on planning/control decisions.
false
An example of an operations control decision is the choice of location
false
Scheduling jobs is a system design decision and not a planning decision.
false
Design decisions are usually strategic and long term, while planning decisions are
tactical and medium term.
true
Managing inventory levels is considered a planning/control operations decision area.
true
, A basic difference between manufacturing and service organizations is that services are
action-oriented and manufacturing is goods-oriented.
true
Service involves a much higher degree of customer contact than the production of
goods.
true
Service often requires a higher labour content, whereas the production of goods is more
capital intensive.
true
Measurement of productivity in service is more straightforward than in goods production
due to the high degree of uniformity of inputs.
false
Models are simplified representations of something and thus ignore important aspects
of a situation.
false
Quantitative techniques are often quick and practical techniques for many decisions.
false
A systems approach emphasizes interrelationships among subsystems, but its main
theme is that the whole is greater than the sum of its individual parts.
true
Queuing techniques are useful for analyzing situations in which waiting lines form.
true
It is essential to use the systems approach when something is being designed,
redesigned, implemented, improved, or otherwise changed.
true
A systems approach is to concentrate on efficiency within a subsystem and thereby
achieve overall efficiency.
false
Many operations management decisions can be described as trade-offs.
true
The Pareto phenomenon is one of the most important and pervasive concepts that can
be applied at all levels of management.
true
Operations managers, who usually use quantitative approaches, have no responsibility
to make ethical decisions.
false
Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their
apprentices using custom made parts.
true
Frederick Taylor is often referred to as the "father of scientific management".
true
The Human Relations Movement, which emphasized the importance of the human
element in job design, was replaced by the more technical aspects of Scientific
Management.
false
solution;(OM all possible questions and answers)
As a service business, the operations management activities of an airline company
have nothing in common with the operations management activities within a bicycle
manufacturing company.
False
Operations managers are responsible for managing activities and resources that
produce goods and/or provide services.
True
Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing
cost and time.
True
Operations, marketing, and finance function independently of each other in most
organizations
False
The operations function exists only in firms that are goods-oriented.
False
Operations management pertains almost exclusively to the management of
manufacturing operations.
False
Value-added refers to the cost of the inputs required to produce goods and services
False
As long as a product is ready in advance of when customers demand it, the timing of
when a product is manufactured does not influence the value-added.
False
Storing an item earlier than the scheduled delivery date is an example of a value adding
activity.
False
Management information systems (MIS) are concerned with providing management with
the information it needs to effectively manage.
True
Operations management involves both system design and planning/control decisions.
true
System design decisions have very little impact on planning/control decisions.
false
An example of an operations control decision is the choice of location
false
Scheduling jobs is a system design decision and not a planning decision.
false
Design decisions are usually strategic and long term, while planning decisions are
tactical and medium term.
true
Managing inventory levels is considered a planning/control operations decision area.
true
, A basic difference between manufacturing and service organizations is that services are
action-oriented and manufacturing is goods-oriented.
true
Service involves a much higher degree of customer contact than the production of
goods.
true
Service often requires a higher labour content, whereas the production of goods is more
capital intensive.
true
Measurement of productivity in service is more straightforward than in goods production
due to the high degree of uniformity of inputs.
false
Models are simplified representations of something and thus ignore important aspects
of a situation.
false
Quantitative techniques are often quick and practical techniques for many decisions.
false
A systems approach emphasizes interrelationships among subsystems, but its main
theme is that the whole is greater than the sum of its individual parts.
true
Queuing techniques are useful for analyzing situations in which waiting lines form.
true
It is essential to use the systems approach when something is being designed,
redesigned, implemented, improved, or otherwise changed.
true
A systems approach is to concentrate on efficiency within a subsystem and thereby
achieve overall efficiency.
false
Many operations management decisions can be described as trade-offs.
true
The Pareto phenomenon is one of the most important and pervasive concepts that can
be applied at all levels of management.
true
Operations managers, who usually use quantitative approaches, have no responsibility
to make ethical decisions.
false
Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their
apprentices using custom made parts.
true
Frederick Taylor is often referred to as the "father of scientific management".
true
The Human Relations Movement, which emphasized the importance of the human
element in job design, was replaced by the more technical aspects of Scientific
Management.
false
