NHA CMAA Practice Test 1

NHA CMAA Practice Test 1 2023 Which of the following letter styles is most efficient? a. block b. standard c. modified block intended d. simplified a. Block A patient who has Medicare and has a physical examination 10 months ago calls to schedule another physical within the week. Which of the following actions is appropriate for the medical administrative assistant to take? a. explain that the physical exam cannot be scheduled for another 2 months b. schedule the patient within the week c. record the appointment as an office visit rather than a physical d. submit the preauthorization form to Medicare before scheduling the physical a. Explain that the physical cannot be scheduled for another 2 months A provider's office receives a remittance advice showing a denial code. The medical administrative assistant receives a formal request for review of the rejected claim. The assistant should use which of the following formats? a. tracer b. explanation of benefits (EOB) c. claim appeal d. advance of beneficiary notice (ABN) c. claim appeal An office manager asks a medical administrative assistant to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should use the assistant use to mail the letter? a. certified mail b. first-class mail c. priority mail d. standard mail a. certified mail Which of the following schedules more than one patient at the same time with the same provider while still allowing adequate time within the hour to see all scheduled patients? a. double-booking b. clustering c. open hours d. wave d. wave A provider is running 30 minutes behind schedule because of an early morning emergency. Which of the following actions should the medical administrative assistant take to maintain effective scheduling in an office? a. Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait or reschedule b. call afternoon patients and tell them there was unexpected delay in the schedule and their appointments will be postponed c. cancel afternoon appointments and reschedule for first available openings d. tell waiting patients and emergency has caused a delay in the schedule and that their appointments have been rescheduled a. Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait or reschedule A provider asks a medical administrative assistant to schedule a surgery to remove a patient's gallbladder. The assistant should schedule the patient for which of the following? a. Cholecystography b. Cholecystogram c. Cholecystitis d. Cholecystectomy d. Cholecystectomy A patient calls with a question about her prescription dosage as it relates to her condition. Which of the following actions is appropriate for the medical administrative assistant to take? a. Route to call to the clinical medical assistant b. take a message for the physician c. ask the patient to call her pharmacy d. try to answer the patient's question b. take a message for the physician To which of the following departments should a patient go for a WBC count? a. nuclear medicine b. radiology c. laboratory d. orthopedic department c. laboratory A provider provider prescribes an EKG for a patient who has a rapid heart rate. Which of the following should be recorded as the reason for the EKG? a. tachypnea b. bradypnea c. bradycardia d. tachycardia d. tachycardia A medical administrative assistant should take which of the following actions to be in compliance with OSHA? a. participate in training concerning infection control b. register with the CDC c. schedule a hepatitis B immunization d. undergo a physical examination a. participate in training concerning infection control Which of the following must be provided to a patient on a first visit, as required by HIPAA? a. an authorization form b. notice of privacy practices c. a consent form d. patient's bill of rights b. notice of privacy practices A patient seeking a second opinion for an upcoming surgical procedure and has a referral from a provider. When the patient calls to schedule an appointment, which of the following actions should the cmaa take to assist in this process? a. schedule the appointment following a 2-day waiting protocol b. verify that the patient's insurance accepted by the provider c. instruct the patient to obtain preauthorization for the referral d. call the referring provider to confirm the referral b. verify that the patient's insurance accepted by the provider Which of the following oversees the workplace safety? a. OSHA b. JC c. CLIA d. DOL a. OSHA Which of the following describes a difference between Medicare and Medicaid? a. Medicare serves medically needed patients, and Medicaid serves patients who are older than 65 years of age b. Medicare patients do not pay monthly premiums, but Medicaid patients do pay premiums c. Medicare if funded by the federal government, but Medicaid is funded by both state and federal governments d. Medicare is a health care assistance program, and Medicaid provides insurance coverage c. Medicare if funded by the federal government, but Medicaid is funded by both state and federal governments After opening a report from a patient's provider, which of the following is the medical administrative assistant's next step? a. file the report in the patient's chart b. return the report to the provider who supplied it c. make a copy of the report to give to the patient d. give the report to the patient's current provider for review d. give the report to the patient's current provider for review A cmaa is providing a patient with instructions about an upcoming mammogram. Which of the following actions should the assistant take to ensure patient understanding? a. send the patient an electronic appointment reminder b. provide the patient with written instructions c. remind the patient to bring insurance information d. ask the patient to restate the instructions d. ask the patient to restate the instructions Prior to an invasive procedure, a patient asks a medical administrative assistant about other options that are available. Which of the following actions should the assistant take? a. inform the patient of commonly used alternatives b. advise the patient to ask the provider about alternatives c. seek out a clinical medical assistant to explain alternatives d. provide the patient with alternate provider's phone numbers b. advise the patient to ask the provider about alternatives Which of the following actions is required by a patient when requesting a copy of his medical record? a. call the physician's office to verify his identity b. provide a signed HIPAA privacy notice c. complete a record release authorization d. submit a provider request form c. complete a record release authorization Which of the following actions should the medical administrative assistant take when closing the office? a. activate the security system b. file charts that were used that day c. turn off the answering machine a. activate the security system After deactivating the security system, which of the following actions should a medical administrative assistant take when opening the office in the morning? a. access the answering service b. restock the exam rooms c. print the appointment schedule for the day d. ensure petty cash is available a. access the answering service Which of the following abbreviations is a type of insurance plan?