Summary Consumer Behavior - Hoyer, MacInnis, Pieters - Chapter 1-10 17 | 7th edition [211581]2023
consumer behavior - -the acquisition, consumption, and disposition of goods, services, time, and ideas by (human) decision making units -CB involves... - -more than just products more than just buying: acquisition usage disposing dynamic process many people -consumer roles - -info gatherer, influencer, decision maker, and user -market segmentation - -can group consumers by similar needs, wants, or attitudes identify the most valued consumer -customer relationship management - -providing value and service to customers over time to build loyalty -positioning - -niche in consumer's minds- critical to success
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summary consumer behavior hoyer
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pieters chapter 1 10 17 | 7th edition 2115812023
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