Taco Bell Manager Training Exam 2023 Questions and
Answers (Verified Answers)
What does BLAST stand for?
Believe
Listen
Apologize
Satisfy
Thank
When do you use BLAST
For Customers Issues, Give a drink cup because it takes time to fill while remaking the
issue, if already have a drink, Give Cinnamon Twist, NO NACHOS because then it
takes time to make the nacho cheese.
What does CHAMPs stand for?
Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, and Speed With
Service.
what's the most important attribute of CHAMPs?
Accuracy- Get what they ordered
How much does a taco weigh?
2.9 Ounces
what goes on a taco?
1.5 ounces of beef, 2 finger pinch of lettuce- 1/2 ounce, 1 finger pinch of cheese- 1/4
ounce
what's our best selling product?
Crunchy Taco
If a taco doesn't weigh 2.9oz, How do you fix it?
Throw Away and remake, DO NOT ADD TO IT
What Are our speed service goals?
75 seconds
What does VOC stand for?
Voice of the Customer
what are our VOC goals?
75% (area goal 85%)
What is a celebration alert?
Email that comes to the store that names an employee that was recognized
what is the best rating for VOCS?
Highly Satisfied- 5
What is the Deployment for 4 employees?
1 on DT line, 1 on Front Line, 1 on DT and 1 on Front Register
Where Does the Manager go for a 4 person Deployment?
Front Line
What is the Deployment for 5 Employees?
2 on DT line, 1 on Front Line, 1 on DT and 1 on Front Register
Where does the manager go for a 5 person deployment?
DT Expediter
Answers (Verified Answers)
What does BLAST stand for?
Believe
Listen
Apologize
Satisfy
Thank
When do you use BLAST
For Customers Issues, Give a drink cup because it takes time to fill while remaking the
issue, if already have a drink, Give Cinnamon Twist, NO NACHOS because then it
takes time to make the nacho cheese.
What does CHAMPs stand for?
Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, and Speed With
Service.
what's the most important attribute of CHAMPs?
Accuracy- Get what they ordered
How much does a taco weigh?
2.9 Ounces
what goes on a taco?
1.5 ounces of beef, 2 finger pinch of lettuce- 1/2 ounce, 1 finger pinch of cheese- 1/4
ounce
what's our best selling product?
Crunchy Taco
If a taco doesn't weigh 2.9oz, How do you fix it?
Throw Away and remake, DO NOT ADD TO IT
What Are our speed service goals?
75 seconds
What does VOC stand for?
Voice of the Customer
what are our VOC goals?
75% (area goal 85%)
What is a celebration alert?
Email that comes to the store that names an employee that was recognized
what is the best rating for VOCS?
Highly Satisfied- 5
What is the Deployment for 4 employees?
1 on DT line, 1 on Front Line, 1 on DT and 1 on Front Register
Where Does the Manager go for a 4 person Deployment?
Front Line
What is the Deployment for 5 Employees?
2 on DT line, 1 on Front Line, 1 on DT and 1 on Front Register
Where does the manager go for a 5 person deployment?
DT Expediter
