NHA CMAA EXAM- General Office Policies and Procedures

NHA CMAA EXAM- General Office Policies and Procedures What are three tasks that have to be done before closing the office for the day? Ans- You must check to make sure that all patients have left the facility. Straighten up exam rooms so that they are ready for patients the next day. Lock the file cabinets the contain patient records. True of False: The accounting system does not have to be addressed until the end of the day. Ans- FALSE Why is the telephone important to the medical office? Ans- It is the chief way patients communicate with the provider. What components are included in a business letter? Ans- Opening, salutation, body, complimentary closing, reference initials, and signature Why do medical administrative assistants need to know how to use a word processing program? AnsBecause writing letters, memos, and reports is an important part of their job. All of these are typically done on the computer. True or False: Sending a fax is the most secure way to exchange information. Ans- FALSE What are three acceptable times that information can be shared, as set forth by HIPAA? AnsInformation can be shared for patient care and treatment coordination; to pay providers and facilities for healthcare' and among family, friends, and relatives whom the patient has identified as being involved in his or her health care. What is the primary use for spreadsheets? Ans- Enter and store data in table form According to HIPAA, what information is a provider not allowed to share without the patient's permission? Ans- Providers are not allowed to give info to a patient's employer; use or share health information for marketing purposes; and share mental health information obtained in counseling sessions. Why would a medical practice use social media? Ans- A medical practice would use social media to advertise the practice and make announcements, such as when the office