Soft Skills Unit -4 Notes
UNIT-4 (C04)
UNIT IV- Introduction to oral communication, Nuances & Modes of Speech Delivery, Public speaking:
confidence, clarity, and fluency, Non-verbal Communication: Kinesics, Paralinguistic features of Voice-
Dynamics, Proxemics, Chronemics, and Presentation Strategies: planning, preparation, organization,
delivery.
Communication Skills:
The word ‘communication’ has been taken from Latin word ‘communicare’ which means to impart, to
share: sharing ideas, facts, and information and so on. The information can be a lot of different things
depending on the context. The information can flows with the help of words, gestures, drawings, paintings,
songs, music. The means can be: speeches, emails, blogs, forums, text messages, voice messages, poems,
essays, books, newspapers, ads, articles, and practically anything you can speak through, write on or draw
on. Communication requires a sender, a message, and an intended recipient. The sender and the receiver
can be people, animals or devices.
Types of Communication
Communication can occur via various processes and methods and depending on the channel used and the
style of communication, there can be various types of communication:
Types of Communication Based on Communication Channels
Based on the channels used for communicating, the process of communication can be broadly classified
as verbal communication and non-verbal communication.
Verbal Communication
Verbal communication is further divided into written and oral communication:
, Soft Skills Unit -4 Notes
The oral communication refers to the spoken words in the communication process. Oral communication
can either be face-to-face communication or a conversation over the phone or on the voice chat over the
Internet. Spoken conversations or dialogs are influenced by voice modulation, pitch, volume and even the
speed and clarity of speaking.
Written communication can be either via snail mail, or email. The effectiveness of written
communication depends on the style of writing, vocabulary used, grammar, clarity and precision of
language.
Nonverbal Communication
Non-verbal communication includes the overall body language of the person who is speaking, which will
include the body posture, the hand gestures and overall body movements. The facial expressions also play
a major role while communication since the expressions on a person's face say a lot about his/her mood.
On the other hand gestures like a handshake, a smile or a hug can independently convey emotions. Non
verbal communication can also be in the form of pictorial representations, signboards, or even
photographs,sketches and paintings.
Process of Communication:
Source...
As the source of the message, you need to be clear about why you're communicating, and what you want
to communicate. You also need to be confident that the information you're communicating is useful and
accurate.
Message...
The message is the information that you want to communicate.
Encoding...
This is the process of transferring the information you want to communicate into a form that can be sent
(e.g.. language and body) and correctly decoded at the other end.
Channel...
Messages are conveyed through channels, with verbal including face-to-face meetings, telephone and
videoconferencing; and written including letters, emails, memos and reports.
Decoding...
Just as successful encoding is a skill, so is successful decoding (involving, for example, taking the time to
, Soft Skills Unit -4 Notes
read a message carefully, or listen actively to it.) Just as confusion can arise from errors in encoding, it
can also arise from decoding errors. This is particularly the case if the decoder doesn't have enough
knowledge to understand the message.
Receiver...
Receiver is the audience to whom the message is transferred. The role of receiver is to decode the message
and then to give feedback accordingly.
Feedback...
Your audience will provide you with feedback, verbal and nonverbal reactions to your communicated
message. Feedback is the response of the receiver.
WHAT IS SPEECH DELIVERY?
Public speaking, delivery refers to the presentation of the speech you haveresearched, organized, outlined,
and practiced. Delivery is important, of course, because itis what is most immediate to the audience.
Delivery relies on both verbal communicationand nonverbal, it is useful to discuss, as the styleof the
speech should be connected to its presentation.
The importance of speech delivery:
Once you have selected and researched your topic, and prepared and organized your presentation, you will
need to work on your delivery. Without diligent work on the initial parts of the speech process, however,
even the most impressive delivery has little meaning. On the other hand, combined with a well-prepared
and practiced presentation, delivery can be a key to your success as a speaker. Delivery can communicate
your confidence and preparedness to your audience. Effective delivery shows your audience that you have
researched your topic and understand what you are speaking about. An effective delivery allows you to
pull it all together—to showcase your work and to speak with confidence during your delivery.
There are eight important aspects of delivery: overcoming anxiety, setting the tone, considering language
and style, incorporating visual aids, being aware of time, choosing a delivery method, projecting a
speaking persona, and finally, practicing and putting your speech into action.
Preparing Carefully
Experts have discovered that it is not the amount of time you spend preparing, but how you prepare. People
who are extremely anxious about giving a speech tend to spend most of their time preparing notes. On the
other hand, speakers who have less apprehension and are more effective prepare careful notes, but they
also spend considerable time analysing their anticipated audience.
a) Practice Your Speech Before You Give It
b) Focus on a friendly face
c) Try relaxation techniques
Setting the Tone:
Tone refers to the mood or feeling the speaker creates. Sometimes the tone is set by the occasion. For
example, speaking at a wedding and speaking at a funeral require different tones, and these tones are
determined more by the situation than by the speaker. In other situations—such as speaking in front of a
city council to praise them for making a courageous decision about building a new library or park or
UNIT-4 (C04)
UNIT IV- Introduction to oral communication, Nuances & Modes of Speech Delivery, Public speaking:
confidence, clarity, and fluency, Non-verbal Communication: Kinesics, Paralinguistic features of Voice-
Dynamics, Proxemics, Chronemics, and Presentation Strategies: planning, preparation, organization,
delivery.
Communication Skills:
The word ‘communication’ has been taken from Latin word ‘communicare’ which means to impart, to
share: sharing ideas, facts, and information and so on. The information can be a lot of different things
depending on the context. The information can flows with the help of words, gestures, drawings, paintings,
songs, music. The means can be: speeches, emails, blogs, forums, text messages, voice messages, poems,
essays, books, newspapers, ads, articles, and practically anything you can speak through, write on or draw
on. Communication requires a sender, a message, and an intended recipient. The sender and the receiver
can be people, animals or devices.
Types of Communication
Communication can occur via various processes and methods and depending on the channel used and the
style of communication, there can be various types of communication:
Types of Communication Based on Communication Channels
Based on the channels used for communicating, the process of communication can be broadly classified
as verbal communication and non-verbal communication.
Verbal Communication
Verbal communication is further divided into written and oral communication:
, Soft Skills Unit -4 Notes
The oral communication refers to the spoken words in the communication process. Oral communication
can either be face-to-face communication or a conversation over the phone or on the voice chat over the
Internet. Spoken conversations or dialogs are influenced by voice modulation, pitch, volume and even the
speed and clarity of speaking.
Written communication can be either via snail mail, or email. The effectiveness of written
communication depends on the style of writing, vocabulary used, grammar, clarity and precision of
language.
Nonverbal Communication
Non-verbal communication includes the overall body language of the person who is speaking, which will
include the body posture, the hand gestures and overall body movements. The facial expressions also play
a major role while communication since the expressions on a person's face say a lot about his/her mood.
On the other hand gestures like a handshake, a smile or a hug can independently convey emotions. Non
verbal communication can also be in the form of pictorial representations, signboards, or even
photographs,sketches and paintings.
Process of Communication:
Source...
As the source of the message, you need to be clear about why you're communicating, and what you want
to communicate. You also need to be confident that the information you're communicating is useful and
accurate.
Message...
The message is the information that you want to communicate.
Encoding...
This is the process of transferring the information you want to communicate into a form that can be sent
(e.g.. language and body) and correctly decoded at the other end.
Channel...
Messages are conveyed through channels, with verbal including face-to-face meetings, telephone and
videoconferencing; and written including letters, emails, memos and reports.
Decoding...
Just as successful encoding is a skill, so is successful decoding (involving, for example, taking the time to
, Soft Skills Unit -4 Notes
read a message carefully, or listen actively to it.) Just as confusion can arise from errors in encoding, it
can also arise from decoding errors. This is particularly the case if the decoder doesn't have enough
knowledge to understand the message.
Receiver...
Receiver is the audience to whom the message is transferred. The role of receiver is to decode the message
and then to give feedback accordingly.
Feedback...
Your audience will provide you with feedback, verbal and nonverbal reactions to your communicated
message. Feedback is the response of the receiver.
WHAT IS SPEECH DELIVERY?
Public speaking, delivery refers to the presentation of the speech you haveresearched, organized, outlined,
and practiced. Delivery is important, of course, because itis what is most immediate to the audience.
Delivery relies on both verbal communicationand nonverbal, it is useful to discuss, as the styleof the
speech should be connected to its presentation.
The importance of speech delivery:
Once you have selected and researched your topic, and prepared and organized your presentation, you will
need to work on your delivery. Without diligent work on the initial parts of the speech process, however,
even the most impressive delivery has little meaning. On the other hand, combined with a well-prepared
and practiced presentation, delivery can be a key to your success as a speaker. Delivery can communicate
your confidence and preparedness to your audience. Effective delivery shows your audience that you have
researched your topic and understand what you are speaking about. An effective delivery allows you to
pull it all together—to showcase your work and to speak with confidence during your delivery.
There are eight important aspects of delivery: overcoming anxiety, setting the tone, considering language
and style, incorporating visual aids, being aware of time, choosing a delivery method, projecting a
speaking persona, and finally, practicing and putting your speech into action.
Preparing Carefully
Experts have discovered that it is not the amount of time you spend preparing, but how you prepare. People
who are extremely anxious about giving a speech tend to spend most of their time preparing notes. On the
other hand, speakers who have less apprehension and are more effective prepare careful notes, but they
also spend considerable time analysing their anticipated audience.
a) Practice Your Speech Before You Give It
b) Focus on a friendly face
c) Try relaxation techniques
Setting the Tone:
Tone refers to the mood or feeling the speaker creates. Sometimes the tone is set by the occasion. For
example, speaking at a wedding and speaking at a funeral require different tones, and these tones are
determined more by the situation than by the speaker. In other situations—such as speaking in front of a
city council to praise them for making a courageous decision about building a new library or park or
