COMM 399-972
Logistics and Operations Management
Class 1-1: Introduction to Operations Management
July 7, 2015
1
Administrative Matters
• About the Instructor: Eric Park
Email:
Office: Henry Angus 484E
Office Hours: Mondays and Wednesdays, 1:00 pm-3:00 pm,
or by appointment
• Getting to Know you
Please bring a “name tent”
Submit a one-page “Student Information Sheet”
2
1
, Course Materials
• Required Materials
– Syllabus (on Connect)
– Class notes and other required readings (on Connect)
– Course pack (available at
https://www.iveycases.com/Coursepackview.aspx?id=6778)
• 3 Harvard Business Review cases
• Recommended Material
– Operations and Supply Chain Management (13e) by Jacobs & Chase
• A popular textbook covering the topics of this course and more
• Suggested Material
– The Goal: A Process of Ongoing Improvement by Goldratt & Cox
• A novel about process improvement, capacity planning, bottleneck
alleviation, critical thinking, etc., in a production plant
3
Course Requirement and Grading
Midterm Exam I 20% Closed book, single side cheat sheet
July 23, 2015 18:00-19:30 (HA 347)
Midterm Exam II 20% Closed book, single side cheat sheet
Aug 4, 2015 18:00-19:30 (HA 334
Final Exam 45% Closed book, double side cheat sheet
TBD
Participation 15% 10pts + Honors list/active participation, can
be substituted by your final exam score (in
percentage * 15pts)
Assignments Required, but will not be graded
Problem Sets Required, but will not be graded
Participation substituted by final score of 40/45 (88.8%) = 15pts*88.8%=13.3pts
4
2
, Honors list
Student Name Impressive Comments Instructor’s Response
Micky Mouse “Eric is the best Thanks, I like your new
instructor! ” handbag.
Sherlock Holmes “He must be killed by Your logic is correct but
Agent B because……” please make it shorter
Isaac Newton “F=ma” Interesting finding!
Albert Einstein Newton’s claim is false. …
Reward Points:
Remarkable 0.5pt
Distinguished 1pt
Legendary 2pt
5
What do you mean by “Operations”?
6
3
, What is meant by “Operations”?
• “New York-based Merrill, the world’s largest
brokerage firm and a major investment bank,
has been overhauling operations…”
• “Microsoft announced a long-awaited
reorganization, dividing the company to five
major groups and naming two veteran
executives to head its online operations…”
7
Learning Objectives
• What is operations?
– Some clarification about terminology
– Processes, logistics, supply chain management?
• Why study operations?
• Introduction to operations as a managerial
integration function
– Evaluation and Improvement
– the “process perspective”
8
4
Logistics and Operations Management
Class 1-1: Introduction to Operations Management
July 7, 2015
1
Administrative Matters
• About the Instructor: Eric Park
Email:
Office: Henry Angus 484E
Office Hours: Mondays and Wednesdays, 1:00 pm-3:00 pm,
or by appointment
• Getting to Know you
Please bring a “name tent”
Submit a one-page “Student Information Sheet”
2
1
, Course Materials
• Required Materials
– Syllabus (on Connect)
– Class notes and other required readings (on Connect)
– Course pack (available at
https://www.iveycases.com/Coursepackview.aspx?id=6778)
• 3 Harvard Business Review cases
• Recommended Material
– Operations and Supply Chain Management (13e) by Jacobs & Chase
• A popular textbook covering the topics of this course and more
• Suggested Material
– The Goal: A Process of Ongoing Improvement by Goldratt & Cox
• A novel about process improvement, capacity planning, bottleneck
alleviation, critical thinking, etc., in a production plant
3
Course Requirement and Grading
Midterm Exam I 20% Closed book, single side cheat sheet
July 23, 2015 18:00-19:30 (HA 347)
Midterm Exam II 20% Closed book, single side cheat sheet
Aug 4, 2015 18:00-19:30 (HA 334
Final Exam 45% Closed book, double side cheat sheet
TBD
Participation 15% 10pts + Honors list/active participation, can
be substituted by your final exam score (in
percentage * 15pts)
Assignments Required, but will not be graded
Problem Sets Required, but will not be graded
Participation substituted by final score of 40/45 (88.8%) = 15pts*88.8%=13.3pts
4
2
, Honors list
Student Name Impressive Comments Instructor’s Response
Micky Mouse “Eric is the best Thanks, I like your new
instructor! ” handbag.
Sherlock Holmes “He must be killed by Your logic is correct but
Agent B because……” please make it shorter
Isaac Newton “F=ma” Interesting finding!
Albert Einstein Newton’s claim is false. …
Reward Points:
Remarkable 0.5pt
Distinguished 1pt
Legendary 2pt
5
What do you mean by “Operations”?
6
3
, What is meant by “Operations”?
• “New York-based Merrill, the world’s largest
brokerage firm and a major investment bank,
has been overhauling operations…”
• “Microsoft announced a long-awaited
reorganization, dividing the company to five
major groups and naming two veteran
executives to head its online operations…”
7
Learning Objectives
• What is operations?
– Some clarification about terminology
– Processes, logistics, supply chain management?
• Why study operations?
• Introduction to operations as a managerial
integration function
– Evaluation and Improvement
– the “process perspective”
8
4
