Samenvatting Operations Management 8th edition, Nigel Slack Chapter 1 Questions and Answers 2023

What is operations and process management? - -The activity of managing the resources and processes that produce product and services. Operations management: Examines how the "operations" function of a business produces products and services for external customers. -Whats is a process? - -An arrangement of resources that transforms inputs into outputs that satisfy (internal or external) customer needs. -Whats is the difference between operations and processes? - -The difference is the scale and complexity. Both transform inputs into outputs, but processes are the smaller versions. -Process perspective - -If a business take a process perspective, it understands that all parts of the business can be seen as processes, and that all processes can be managed using operations management principles. (Important: There are other ways of describing organizations: organizational structure, culture, power relationships etc).