Samenvatting Operations Management 8th edition, Nigel Slack Questions and Answers Latest 2023

production - -the creation of goods and services - Heizer, Render, & Munson -WBS - -Work Breakdown Schedule - a hierarchical description of a project into more and more detailed components 1. Project (1) 2. Major Tasks in the project (1.1, 1.2, 1.3) 3. Subtasks in major tasks(1.1.1, 1.2.1, 1.3.1) 4. Activities (work packages) pg 64 -Characteristics of Goods - -- tangible - consistent in production definition - production usually separate from consumption - can be inventoried - low customer interaction -Characteristics of Services - -- intangible - produced & consumed at same time - often unique - high customer interaction - inconsistent product defintion - often knowledge-based - frequently dispersed (not stored) -Operations Management - -activities that creates value in the form of goods & services by transforming inputs & outputs Includes: - the management of Transformation Process - adding value