APCO EMD Final Review 20123 with complete solution questions and answers

BlS Hot/BLS Cold A resource with basic life support capability dispatched and told to respond in an emergency response mode full response When "everything rolls" using the emergency response move ALS Hot A resource with advanced life support capability dispatched and total respond in an emergency response mode Anxious Attributes of a successful EMD include all of the following except: Blind environment Field medical personnel work on the patients directly. because EMD's work in a__________,they must rely on the patient self reporting or third-party. 1. State and identify the roles and responsibilities of an EMD 2. Obtain sufficient and accurate information from callers to dispatch resources 3. Give appropriate pre-arrival instructions to callers as locally approved medical interrogation guide cards indicate The APCO Institute EMD course was designed to provide enough material to ensure you will be able to: Emergency medical dispatcher The acronym "EMD" stands for: Local Fire personnel are often part of the_______EMS system because they have received specialized medical training. As such, they are used as resources for emergency medical services resource allocation One of the most important functions of an EMD is: Confidentiality A successful EMD must maintain a higher level of: Current and valid CPR certification In addition to the public safety Telecommunicator prerequisite, all students must also have Hot Response Responding to scene "lights and sirens" is considered a: Coordinating and dispatching And EMD is responsible for_______and_______ EMS resources based in the predetermined response configurations found in the locally medically approved guide cards Training in the Use and handling of Center equipment This course will provide training and all of the following areas except: The EMS system As an emergency medical dispatcher you will play a vitally important role in: True An EMD's job requires confidentiality in accordance with the agency's SOPs. T/F False Medical advice provided over the phone cannot help patients and could actually be dangerous. T/F Know the neighbors and family Utilizing resources effectively means making the best use of what you have available in order to accomplish this goal you have to do all of the following except: Damages Is anything awarded to winning plaintiffs in a lawsuit Negligence Contains three types and is defined as a failure to act or perform in a particular situation as any other reasonable, prudent Telecommunicator (with the same or similar training) would under the same or similar circumstances. simple negligence Is defined as negligent conduct that was not purposeful or caused by "malicious intent" Agency & Individual To reduce liability, risk management must be approached at which of the following two levels: Liability Means you are ultimately responsible for your own actions True Agencies can reduce their liability by using a well-organized, written orientation and training programs for new employees. T/F True Argumentative/combative attitude on the part of the EMD is a common source of litigation. T/F True When receiving a call for an assault or sexual assault, patient safety, and evidence preservation is key. T/F State, Local, Federal Standard of care can be defined at which levels of government? Emergency Rule The_________ is one who is faced with an emergency cannot be held to the same standard of conduct as someone who is not faced with the same situation. All callers interrogation Which of the guard card types can be used in all types of 911 calls? Phase 1 The all callers interrogation falls under which phase of dispatch? Phase 2 Dispatching a call falls under which phase of dispatch? Phase 3 Pre-arrival instructions fall under which phase of dispatch? Repetitive persistence Which of the following is NOT a syndrome identified in the text regarding hysteria? Scripted chief complaint Which of the following is NOT one of the 3 guide card types? False Children callers are always able to portray the seriousness of an emergency by the tone of their voice. T/F Trauma Is generally defined as a physical injury caused by accident or violence. True No single way of controlling panic callers will work every time. T/F 1. Unfamiliar medical information 2. children or elderly callers 3. screaming/emotional callers 4. sounds/looks bad Which of the following are "response upgrade" mistakes? 5 The AHA recommendations are that defibrillation is accomplished in less than_______minutes from the time of the call for service is received in the ECC. Verbal A patient that is awake, but only when you talk to them is considered what level of consciousness? The Nervous system Which body system controls all of your body functions? Dry, Gym floors There are several caution notes on the AED reference guide card, "do you not operate the AED in or around.......". What is a safe location to operate the AED? The Digestive System Which body system digests food and eliminates waste? The Genito-Urinary System Which body system is made up of the organs responsible for liquid waste elimination and reproduction? The musculoskeletal system Which body system supports the body, provides movement and protects vital organs? 30 to 50 respirations per minute What is the normal respiratory rate for a newborn? The respiratory system Which body system is responsible for oxygen/carbon dioxide exchange? 1. Cardiac shock 2. Shock 3. Respiratory distress Choose all conditions where the patient may feel an "impending doom" sensation: Symptom A patient reporting they "don't feel well" would be which of the following? Is the patient eligible for a heart transplant? Ventricular assist devices or VADs are uses when a patients heart is not strong enough to sustain life on its own. what information is not needed from the caller? False If a caller reports a tourniquet has been applied the telecommunicater should always direct the caller to remove it. T/F Patient's For medical calls, the terms "left and right" refer to the_______left and right side? AVPU What is the acronym used to remember the levels of consciousness? ectopic pregnancy Which of the following "abdominal pain"complaint is defined as most critical? Suddenly Anaphylactic shock is the most critical allergic reaction and typically manifest___________. internal & external The 2 mains sites for concern when dealing with bleeding are? Medical (individual chief complaint), Trauma, Time/life critical What are the 3 categories of chief Complaints? All callers What is not one of the following three categories of chief complaint types? Repetitive head Movements What is not a common cause of headaches? chest pain When the callers describes possible conditions like pleurisy or hiatal hernias you will use the________Guide card. Sugar Diabetes is a disorder where the body does not produce insulin or does not use it efficiently what is NOT a type of diabetes? Enclosed spaces Present grave danger where chemicals or Gases if maybe present. Individual chief complaint Which of the guide card types would be used when a patient has informed you they are experiencing chest pains? Time/life critical Which of the guide card types would be used when giving CPR instruction? Time/life critical Which of the Guide card types would be used for a person with an obstructed airway? Traumatic incidents Which of the guide card types would be used for a person injured in a motor vehicle collision? Caustic ingestion of acid or lye With poisoning do not give the patient anything to eat or drink except in the case of? Children generally suffer more severe injuries in comparison to adults Choose any special consideration for animal bites Completely alert stroke/CAVs that Have several symptoms commonly relayed by the caller, which is not one? Traumatic incidents Heat/cold exposure Falls under which Guide card type? True When receiving a call for assault or sexual assault, patient safety and evidence preservation is key. T/F True When dealing with a burn victim, the size and severity of the burn usually determines the level of emergency response. T/F Time/life critical Childbirth falls under which guide card type? True Anaphylactic shock is the most critical allergic reaction. T/F 7-10% ASTM standards suggest what percentage of calls be reviewed for QA/QI? Quality assurance/Quality improvement The continuing education program should address topics based upon which of the following according to the text? Monthly How often should an EMD Receive continuing education? Police general orders Continuing dispatch education should be focused on all of the following objectives except: Private citizen Dispatch feedback should include all of the following except: Every 2 years How often must an APCO EMD recertify? Medical emergencies & terminology Which aspect should an emergency medical dispatcher for Receive supplemental training on? Taking a college course on computer Coding Which of the following is not a CDE activity mentioned in the text? Increase call answering times Having a successful QA/QI program can do all of the following except: 24 hours over 2 years of CDE credit (12 hours annually) Which of the following must be obtained in order to complete the EMD's recertification? Receiving a parking ticket Which of the following is NOT considered a reasonable cause to suspend or revoke your EMD certificate? True Attending a local ambulance in-service training focusing on airway management, patient assessment, or use of equipment can be used as continuing education. T/F False And EMD can exceed the level of certification and assist in performing procedures and skills if they feel comfortable in doing so. T/F Critical incident stress management Is a comprehensive, systematic, and multi-component approach for the reduction and control of harmful aspects of stress, a following a critical incident. post-traumatic stress disorder (PTSD) Is the term applied as the official diagnosis when individuals experience very intense arousal subsequent to the traumatic stressor. Burnout Is a cumulative state of mental and physical exhaustion Max out all of your credit cards Which of the following does not reduce telecommunicator stress? Stressor A_________is a stimulus that causes, evokes or is otherwise highly associated with the stress response. True Critical incident stress debriefing or 1-3 hour group meetings designed to reduce the impact of an event and accelerate the recovery of personnel. T/F True Critical incidents come in many forms and it is wrong for telecommunicator to assume that a critical incident must be seen to influence them. T/F