Apple Device Support Exam Preparation Guide 2023 with
complete solution
Which iPadOS setting should you set to control the maximum decibel level so that it's
comfortable to use your iPad with headphones?
Sounds
How much free iCloud storage do Managed Apple IDs that are created with Apple
School Manager receive?
200 GB
Which feature prevents unauthorized use of a remotely wiped iPhone, iPad, Apple
Watch, or Mac if the device is lost or stolen?
Activation Lock
Scenario
Aileen often works offline on her MacBook Air. When she makes changes to Pages,
Numbers, and Keynote files, she relies on the autosave feature and iCloud to keep her
documents updated.
How does macOS handle changes to local documents that are stored in iCloud?
It caches the changes, then silently pushes them when an internet connection to the
iCloud servers becomes available.
Where can you check the real-time service status of Apple network services?
apple.com/support/systemstatus
Which macOS feature lets multiple users log in at the same time and access some of
the same resources?
Fast user switching
Which two System Settings can you use to change your login password if you are
logged in to your user account?
1) Users & Groups
2) Touch ID & Password
Which four options are available from the macOS Recovery window?
1) Safari
2) Disk Utility
3) Reinstall macOS
4) Restore from Time Machine
Scenario
A Relocated Items folder alias appeared on your desktop after you updated macOS.
Why did this folder appear after the macOS update?
Some of your files' previous locations were incompatible with current macOS Security
settings.
What happens when you revive an Intel-based Mac with Apple Configurator for Mac?
It updates the firmware on the Apple T2 Security Chip.
, What should you use to revive a Mac with Apple silicon that becomes unresponsive
when the macOS installation process is interrupted by a power failure?
Apple Configurator for Mac
Which feature of macOS Recovery should you use when you need to transfer files from
a Mac with Apple silicon?
Share Disk
How do you start up an Intel-based Mac in safe mode?
Press and hold the Shift key during startup and log in as Administrator.
**M1/M2: Press and hold the power button on your Mac until "Loading startup options"
appears. Select a volume. Press and hold the Shift key, then click Continue in Safe
Mode.
Scenario
You want to install macOS 13 on an Intel-based MacBook Pro with the Apple T2
Security Chip using an external installer you created on a USB drive. The Mac is
connected to your local network using Ethernet, and you have successfully restarted the
Mac into Startup Manager.
Although Startup Manager allows you to select the USB drive as a startup disk, it
displays the message "Security settings do not allow this Mac to use an external startup
disk."
How can you use the external USB drive as an installer without completely turning off
security on this Intel- based Mac?
Temporarily change the External Boot setting in the Startup Security Utility to allow
booting from external media.
What's the minimum amount of storage that a Shared iPad device must have?
32 GB
Which four iPad models support Shared iPad?
1) iPad mini 4th generation or later
2) iPad 5th generation or later
3) All iPad Pro models
4) iPad Air 2 or later
Which folder is normally hidden in the Finder view of the user home folder?
Library
Which folder does content you download from the internet go to by default?
Downloads
Which read-only folders does System Integrity Protection protect by preventing
malicious software from modifying macOS files and folders?
/System, /usr, /bin, /sbin
How should you open and close a file preview window after selecting a file in the
Finder?
Press the Space bar
Which additional type of App Store apps can you install if you have a Mac with Apple
silicon?
Designed for iPhone and iPad apps
complete solution
Which iPadOS setting should you set to control the maximum decibel level so that it's
comfortable to use your iPad with headphones?
Sounds
How much free iCloud storage do Managed Apple IDs that are created with Apple
School Manager receive?
200 GB
Which feature prevents unauthorized use of a remotely wiped iPhone, iPad, Apple
Watch, or Mac if the device is lost or stolen?
Activation Lock
Scenario
Aileen often works offline on her MacBook Air. When she makes changes to Pages,
Numbers, and Keynote files, she relies on the autosave feature and iCloud to keep her
documents updated.
How does macOS handle changes to local documents that are stored in iCloud?
It caches the changes, then silently pushes them when an internet connection to the
iCloud servers becomes available.
Where can you check the real-time service status of Apple network services?
apple.com/support/systemstatus
Which macOS feature lets multiple users log in at the same time and access some of
the same resources?
Fast user switching
Which two System Settings can you use to change your login password if you are
logged in to your user account?
1) Users & Groups
2) Touch ID & Password
Which four options are available from the macOS Recovery window?
1) Safari
2) Disk Utility
3) Reinstall macOS
4) Restore from Time Machine
Scenario
A Relocated Items folder alias appeared on your desktop after you updated macOS.
Why did this folder appear after the macOS update?
Some of your files' previous locations were incompatible with current macOS Security
settings.
What happens when you revive an Intel-based Mac with Apple Configurator for Mac?
It updates the firmware on the Apple T2 Security Chip.
, What should you use to revive a Mac with Apple silicon that becomes unresponsive
when the macOS installation process is interrupted by a power failure?
Apple Configurator for Mac
Which feature of macOS Recovery should you use when you need to transfer files from
a Mac with Apple silicon?
Share Disk
How do you start up an Intel-based Mac in safe mode?
Press and hold the Shift key during startup and log in as Administrator.
**M1/M2: Press and hold the power button on your Mac until "Loading startup options"
appears. Select a volume. Press and hold the Shift key, then click Continue in Safe
Mode.
Scenario
You want to install macOS 13 on an Intel-based MacBook Pro with the Apple T2
Security Chip using an external installer you created on a USB drive. The Mac is
connected to your local network using Ethernet, and you have successfully restarted the
Mac into Startup Manager.
Although Startup Manager allows you to select the USB drive as a startup disk, it
displays the message "Security settings do not allow this Mac to use an external startup
disk."
How can you use the external USB drive as an installer without completely turning off
security on this Intel- based Mac?
Temporarily change the External Boot setting in the Startup Security Utility to allow
booting from external media.
What's the minimum amount of storage that a Shared iPad device must have?
32 GB
Which four iPad models support Shared iPad?
1) iPad mini 4th generation or later
2) iPad 5th generation or later
3) All iPad Pro models
4) iPad Air 2 or later
Which folder is normally hidden in the Finder view of the user home folder?
Library
Which folder does content you download from the internet go to by default?
Downloads
Which read-only folders does System Integrity Protection protect by preventing
malicious software from modifying macOS files and folders?
/System, /usr, /bin, /sbin
How should you open and close a file preview window after selecting a file in the
Finder?
Press the Space bar
Which additional type of App Store apps can you install if you have a Mac with Apple
silicon?
Designed for iPhone and iPad apps
