APCO Test Questions
The term PSAP stands for public safety access point - ✔✔False
Professionalism is defined by who you are, what you do, and how others perceive you - ✔✔True
Ethics involves an individuals personal, professional, and organizational rules of conduct -
✔✔True
The three primary fields of public safety communications are law enforcement, fire service, and
emergency management - ✔✔False
The term vital services defines the primary functions or tasks of public safety communications
systems - ✔✔True
Telephone books, maps, and cross reference directories are examples of PSAP informational
resources. - ✔✔True
A policy is a guide to action and a procedure is a guide to thinking. - ✔✔False
All non verbal communication requires face to face communication. - ✔✔FAlse
, A question that can't be answered yes or no is an open ended question. - ✔✔True
Restating a speakers main points in your own words is applying the active listening technique of
reflecting feelings. - ✔✔False
Repeating in a short declarative statement the emotions or feelings the speaker is communicating
is applying the active listening technique of paraphrasing. - ✔✔False
An observation is based on assumptions and an inference is based on facts. - ✔✔False
Good customer service means treating callers with dilligence, consideration, and respect. -
✔✔True
Emergency calls only come in on emergency lines. - ✔✔False
Giving legal advice and/or personal opinions is part of a telecommunicators job. - ✔✔False
It's okay for a telecommunicator to rely on memory during info gathering. - ✔✔False
An accurate description of weapons is critical info for response units. - ✔✔True
The term PSAP stands for public safety access point - ✔✔False
Professionalism is defined by who you are, what you do, and how others perceive you - ✔✔True
Ethics involves an individuals personal, professional, and organizational rules of conduct -
✔✔True
The three primary fields of public safety communications are law enforcement, fire service, and
emergency management - ✔✔False
The term vital services defines the primary functions or tasks of public safety communications
systems - ✔✔True
Telephone books, maps, and cross reference directories are examples of PSAP informational
resources. - ✔✔True
A policy is a guide to action and a procedure is a guide to thinking. - ✔✔False
All non verbal communication requires face to face communication. - ✔✔FAlse
, A question that can't be answered yes or no is an open ended question. - ✔✔True
Restating a speakers main points in your own words is applying the active listening technique of
reflecting feelings. - ✔✔False
Repeating in a short declarative statement the emotions or feelings the speaker is communicating
is applying the active listening technique of paraphrasing. - ✔✔False
An observation is based on assumptions and an inference is based on facts. - ✔✔False
Good customer service means treating callers with dilligence, consideration, and respect. -
✔✔True
Emergency calls only come in on emergency lines. - ✔✔False
Giving legal advice and/or personal opinions is part of a telecommunicators job. - ✔✔False
It's okay for a telecommunicator to rely on memory during info gathering. - ✔✔False
An accurate description of weapons is critical info for response units. - ✔✔True
