APCO Modules 1-7 Questions
What does the term "PSAP" stands for? - ✔✔Public Safety Answering Point
Professionalism is defined by who you are, what you do, and how others perceive you. - ✔✔true
Ethics involves an individual's personal, professional, and organizational rules of conduct. -
✔✔true
What are the three primary disciplines of public safety communications? - ✔✔???
The term "vital services" defines the primary functions or tasks of public safety communications
systems. - ✔✔true
A policy os a guide to... - ✔✔thinking
A procedure is a guid to... - ✔✔action
The operational relationship between telecommunicatiors, supervisors and managers is defined
by the PSAP's: - ✔✔Chain of Command
, The vital services of a public safety communications system are to provide communication
between a PSAP and: - ✔✔The public, agency personnel, other agencies and support services
A process for supplying supplemental personnel, equipment or other resources to assist other
agencies in time of need os referred to as: - ✔✔Mutual Aid
Because the telecommunicator cannot see callers on the phone, nonverbal communication plays
no part in handling public safety calls for service - ✔✔false
A question that cannot be answered "yes" or "no" is referred to as an open-ended question. -
✔✔true
Repeating in a short declarative statement the emotions or feelings the speaker is communicating
is applying the active listening technique of paraphrasing. - ✔✔false
Quality Assurance programs in the PSAP include actions taken to ensure that standards and
procedures are met and followed. - ✔✔true
An observation is based on assumptions and an interference is based on facts - ✔✔false
As part of customer service, callers expect to talk to a professional, be treated with courtesy and
speak to a person who can solve their problems - ✔✔true
What does the term "PSAP" stands for? - ✔✔Public Safety Answering Point
Professionalism is defined by who you are, what you do, and how others perceive you. - ✔✔true
Ethics involves an individual's personal, professional, and organizational rules of conduct. -
✔✔true
What are the three primary disciplines of public safety communications? - ✔✔???
The term "vital services" defines the primary functions or tasks of public safety communications
systems. - ✔✔true
A policy os a guide to... - ✔✔thinking
A procedure is a guid to... - ✔✔action
The operational relationship between telecommunicatiors, supervisors and managers is defined
by the PSAP's: - ✔✔Chain of Command
, The vital services of a public safety communications system are to provide communication
between a PSAP and: - ✔✔The public, agency personnel, other agencies and support services
A process for supplying supplemental personnel, equipment or other resources to assist other
agencies in time of need os referred to as: - ✔✔Mutual Aid
Because the telecommunicator cannot see callers on the phone, nonverbal communication plays
no part in handling public safety calls for service - ✔✔false
A question that cannot be answered "yes" or "no" is referred to as an open-ended question. -
✔✔true
Repeating in a short declarative statement the emotions or feelings the speaker is communicating
is applying the active listening technique of paraphrasing. - ✔✔false
Quality Assurance programs in the PSAP include actions taken to ensure that standards and
procedures are met and followed. - ✔✔true
An observation is based on assumptions and an interference is based on facts - ✔✔false
As part of customer service, callers expect to talk to a professional, be treated with courtesy and
speak to a person who can solve their problems - ✔✔true
