Medical/Fire Priority Dispatch System Use Dispatch Procedures SOG 11-1-06

The ProQA software program containing MPDS / FPDS protocols for Emergency Dispatching will be loaded at each __________. - console The FPDS protocols have been approved by the ___________ - Deputy Chief of Operations. The MPDS protocols have been approved by the _____________ - Medical Director. The MPDS / FPDS protocols will be used for all first, second, and ___________ party callers. - third In addition to the information outlined for call processing, the EMD / EFD shall always ask the following questions of the caller - address of the emergency the phone number of caller name of caller exactly what happened If the scripted protocol question is not understood, or an appropriate answer is not initially provided by the caller, the EMD / EFD may ________ the question in an appropriately clarified form. - re-phraseQuestions may be _________ if the answer is obvious or has already been clearly provided - omitted If ProQA fails to enter the proper coding into the designated field of the CAD call-entry screen, the EMD/EFD will ________ enter code, as determined by MPDS/FPDS, in the call entry screen