EMD Test Questions & Answers
Effective quality improvement is: - ✔✔A continuous process designed to improve human
performance through measurement, feedback, and education
To recertify as an IAED emergency dispatcher (one disapline), you must verify completion of at
least ____ hours of approved CDE during the recertification process - ✔✔24
The motto of any quality improvement effort should be: - ✔✔"Let's catch them doing it right!"
Individual feedback should always be provided in private. Composite feedback (for the agency
and for each shift) should be posted for everyone to see - ✔✔True
Continuing dispatch education should be part of any quality improvement - ✔✔True
List seven protocol components evaluated in case review: - ✔✔a. case entry
b. chief complain selection
c. key question
d. dispatch life support questions
e. diagnostic and instruction tools
f. final coding
g. customer service
, ANI/AlI information should always be verified to ensure accuracy - ✔✔True
when calling for help, the caller may hear more ring tines than the calltaker does - ✔✔True
in effective telecommunication, volume is generally more important than rate - ✔✔False
when working with a caller with mental illness who is suffering from hallucinations or delusions,
you should: - ✔✔Inform the caller that you see things differently and acknowledge the fact that
people have the right to see things their own way
_______ allows speech-and hearing-impaired callers communicate with call takers by signing
their message to an interpreter - ✔✔Video relay
Studies show that ECCS for most emergency callers in between: - ✔✔1 and 2
The "hysteria threshold" refers to: - ✔✔The point at which a caller loses control over her/his
action and emotions
When using the repetitive persistence technique, the caller should repeat a statement verbatim
using a firm but caring tone. The statement should include: - ✔✔An action and a reason for this
action
Effective quality improvement is: - ✔✔A continuous process designed to improve human
performance through measurement, feedback, and education
To recertify as an IAED emergency dispatcher (one disapline), you must verify completion of at
least ____ hours of approved CDE during the recertification process - ✔✔24
The motto of any quality improvement effort should be: - ✔✔"Let's catch them doing it right!"
Individual feedback should always be provided in private. Composite feedback (for the agency
and for each shift) should be posted for everyone to see - ✔✔True
Continuing dispatch education should be part of any quality improvement - ✔✔True
List seven protocol components evaluated in case review: - ✔✔a. case entry
b. chief complain selection
c. key question
d. dispatch life support questions
e. diagnostic and instruction tools
f. final coding
g. customer service
, ANI/AlI information should always be verified to ensure accuracy - ✔✔True
when calling for help, the caller may hear more ring tines than the calltaker does - ✔✔True
in effective telecommunication, volume is generally more important than rate - ✔✔False
when working with a caller with mental illness who is suffering from hallucinations or delusions,
you should: - ✔✔Inform the caller that you see things differently and acknowledge the fact that
people have the right to see things their own way
_______ allows speech-and hearing-impaired callers communicate with call takers by signing
their message to an interpreter - ✔✔Video relay
Studies show that ECCS for most emergency callers in between: - ✔✔1 and 2
The "hysteria threshold" refers to: - ✔✔The point at which a caller loses control over her/his
action and emotions
When using the repetitive persistence technique, the caller should repeat a statement verbatim
using a firm but caring tone. The statement should include: - ✔✔An action and a reason for this
action
