Certified Veterinarian Assistant Exam Review
Clients that rely entirely on your confident recommendations behave in such a manner because...
- ✔✔they are unable or unwilling to make the decision on their own.
When dealing with clients, which of the following should you NOT do? - ✔✔treat every client
the same
A good way to determine the best service for your clients is by: - ✔✔better understanding them
by asking questions and effectively listening to their responses.
Fill in the blank regarding clients, "They don't care how much you _______, until they know
how much you care." - ✔✔know
Because the doctor actually examines their pet, clients feel that interaction influences them more
than interaction with other staff members. - ✔✔false
What is a client's greatest single expectation with regard to staff? - ✔✔keeping your word
Most clients say the yellow pages were their main source of referral. - ✔✔false
A _______ reputation spreads quicker than a _______ one. - ✔✔bad, good
, Why is the location of the veterinary hospital important? - ✔✔saves time and convenient
Employees working in the veterinary field see the exact same situation every day. - ✔✔false
When working in a veterinary hospital, 'adjusting to change' is important. Which is an example
of that? - ✔✔A. New Drugs/Medications
B. Working with different veterinarians
Which of the following are some ways you can grow in your personal knowledge? - ✔✔A.
Seminars.
B. Reading.
C. One-on-one training.
The number one cause of a person's failure to perform is the inability to ______________. -
✔✔follow instructions
Mistakes are easier to tolerate if they are volunteered rather than discovered by management. -
✔✔true
A clean reception area tells clients that a hospital is probably clean throughout. - ✔✔true
Clients that rely entirely on your confident recommendations behave in such a manner because...
- ✔✔they are unable or unwilling to make the decision on their own.
When dealing with clients, which of the following should you NOT do? - ✔✔treat every client
the same
A good way to determine the best service for your clients is by: - ✔✔better understanding them
by asking questions and effectively listening to their responses.
Fill in the blank regarding clients, "They don't care how much you _______, until they know
how much you care." - ✔✔know
Because the doctor actually examines their pet, clients feel that interaction influences them more
than interaction with other staff members. - ✔✔false
What is a client's greatest single expectation with regard to staff? - ✔✔keeping your word
Most clients say the yellow pages were their main source of referral. - ✔✔false
A _______ reputation spreads quicker than a _______ one. - ✔✔bad, good
, Why is the location of the veterinary hospital important? - ✔✔saves time and convenient
Employees working in the veterinary field see the exact same situation every day. - ✔✔false
When working in a veterinary hospital, 'adjusting to change' is important. Which is an example
of that? - ✔✔A. New Drugs/Medications
B. Working with different veterinarians
Which of the following are some ways you can grow in your personal knowledge? - ✔✔A.
Seminars.
B. Reading.
C. One-on-one training.
The number one cause of a person's failure to perform is the inability to ______________. -
✔✔follow instructions
Mistakes are easier to tolerate if they are volunteered rather than discovered by management. -
✔✔true
A clean reception area tells clients that a hospital is probably clean throughout. - ✔✔true
