Taco Bell Shift Lead Test 2023 Questions and Answers
Complete
When should you use the Answer System?
1. When you have a question
2. When you are training for a new position
3. When you need information about restaurant operations
If an employee tells you he/she has been sexually assaulted at work, you should:
Write down the employee's comments and immediately inform your RGM
A good example of being specific when communicating is:
You were scheduled to come in at 4:40. You just got here and it is 5:15.
You should give positive feedback to team members when:
1. They are doing a job very well
2. They have made progress on improvement areas
What should you do after a team member has completed a job assignment?
Give feedback on their performance
What is an example of a leader going for Breakthrough?
Rose coaches her team to always suggestive sell a drink
What is an example of a leader going for Breakthrough?
Brad uses some labor to hold a team huddle before lunch. His team is excited to beat
speed goals.
What is an example of a leader going for Breakthrough?
Susan weighs Taco Supremes because she knows the team is working on improving
portioning.
Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Lisa, the RGM announces today is Jessie's birthday.
F
Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Donna does a little extra at night so Cal has a smooth opening shift.
E
, Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
It is Saturday night and Mike's first close alone. Lisa opened but stays with Mike
to get his shift started.
E
Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Michelle remembered that she didn't enter a transfer yesterday. She calls the MIC
to fix the problem.
C
Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Mark is late and the store is really busy. Sue hopes that Mark is okay.
A
Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Two minutes before close, six guests walk into the dining room. Lesley smiles
and welcomes them.
B
Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
Complete
When should you use the Answer System?
1. When you have a question
2. When you are training for a new position
3. When you need information about restaurant operations
If an employee tells you he/she has been sexually assaulted at work, you should:
Write down the employee's comments and immediately inform your RGM
A good example of being specific when communicating is:
You were scheduled to come in at 4:40. You just got here and it is 5:15.
You should give positive feedback to team members when:
1. They are doing a job very well
2. They have made progress on improvement areas
What should you do after a team member has completed a job assignment?
Give feedback on their performance
What is an example of a leader going for Breakthrough?
Rose coaches her team to always suggestive sell a drink
What is an example of a leader going for Breakthrough?
Brad uses some labor to hold a team huddle before lunch. His team is excited to beat
speed goals.
What is an example of a leader going for Breakthrough?
Susan weighs Taco Supremes because she knows the team is working on improving
portioning.
Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Lisa, the RGM announces today is Jessie's birthday.
F
Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Donna does a little extra at night so Cal has a smooth opening shift.
E
, Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
It is Saturday night and Mike's first close alone. Lisa opened but stays with Mike
to get his shift started.
E
Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Michelle remembered that she didn't enter a transfer yesterday. She calls the MIC
to fix the problem.
C
Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Mark is late and the store is really busy. Sue hopes that Mark is okay.
A
Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Two minutes before close, six guests walk into the dining room. Lesley smiles
and welcomes them.
B
Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
