Hospitality - Participate in safe work practises
Key Terms
Term Definition
Human workforce costs The human cost of a workplace injury is the effect the accident has on the
injured person. This can include the pain and trauma of being in the
accident or incident and the resulting injury. This can include not only the
physical injury, but also potentially longer term psychological injuries.
Social workplace costs Social costs refer to the impact of the workplace accident on the injured
person’s family, whose lifestyle may be temporarily or permanently altered
as a result of the injury. Social costs also include changes in the lifestyle of
the injured person, such as no longer being able to play sport.
Economic workplace costs Economic costs are financial burdens imposed on the workplace, family
and health system as a result of the
injury.
Organisation workplace costs The workplace may remain affected by the injury long after the incident.
Operations may be restricted until an investigation into the accident has
taken place. Other employees may be required to take on a greater
workload until another worker can be trained to replace the injured worker.
The morale and reputation of the establishment may also be negatively
affected
Duty of care a moral obligation to ensure the safety of others
PCBU (A Person conduction a an individual, business or organisation that conducts business alone or
business or under) with others. The business does not have to make a profit to be considered
a PCBU.
First aid assistance given to a sick or injured person to preserve life until full medical
treatment is available
Protocols The official procedure or way of doing something
HSR (Health and Safety Workers who are elected to represent health and safety interests of their
Representative) work group
SOP (Standard operating A procedure specific to your operation that describes activities necessary
procedure) to complex tasks in accordance with an industry regulator.
Ergonomics the process of designing and arranging workplaces, products and systems
so that they are physically suitable for the people who use them
SDS (safety data sheets) Document that lists the information relation to occupational safety and
health for the use of various substances and products.
Incident An instance of something happening an event or occurrence
Accident An incident that happens unexpectedly and unintentionally typically
resulting in damage or injury.
, Emergency A serious unexpected and often dangerous situation requiring immediate
action
1. Work Health and Safety
Meaning of health safety and security
● Health is defines as the state of being free of illness or injury.
● Safety means being protected from harm or risk.
● Security is described as being free from danger.
Acknowledge that WHS is everyone’s responsibility in the workplace and the implications of this responsibility
In order for a workplace to be safe, all employees must be involved in the process.
● The employers responsibility to provide protective clothing, training procedures and well maintained
equipments
● Workers responsibility to abide by theres and conduct themselves in accordance to the training.
This is known as duty of care
Some responsibilities include:
● Volume of noise
● No running
● Communication
● Clean up spills immediately
Concept of ‘participation’ and ‘consultation’ in relation to WHS
All employees have a duty to participate in discussions about safe work issues.
All employees no matter what make a valid contribution to discussions about how work practises are conducted
and ways they could be improved.
Some topics may include:
● Placement of equipment
● Getting newer equipment (faulty or old)
● Accessibility to first aid/fire extinguisher
Internal sources of workplace WHS information:
● Colleagues
● Health and safety representative (HSR)
● WHS induction process
● WHS committee and WHS officers
External sources of workplace WHS information
● Legislation and government regulations
● Professional associations
● Safe Work Australia, Safe Work NSW, local councils
● unions
Primary Role/function of key bodies/authorities involved in WHS:
● Safe Work NSW
○ Offers advice on ways to improve WHS
○ Conducts investigations into workplace incidents
○ Enforced health and safety laws
, ○ Administers licensing and registration for dangerous work (mainly construction industry)
● Safe Work Australia
○ Safe Work Australia developed national policies to improve health and safety and workers
compensation arrangements across the country
○ Assists states in reforming their legislation
○ Conducts research and analysis of data on workplace safety
● Local Councils
○ Provide information about WHS considerations in relation to events held on council property
■ E.g. function held in local town hall, out door festival
○ Do not have direct responsibility to monitor WHS in small or large businesses
● Unions
○ Employees representative bodies,
○ Trade unions provide advice and support to workers who have health and safety concerns about
their workplace.
○ For hospitality workers in Australia is United Voice, Liquor and Hospitality division
● Professional associations
Importance of acting within scope of responsibility/level of authority in relation to WHS in workplace
● Taking initiative
● Problem solving
● Decision making
2. WHS Compliance
Difference between an act, regulation, code of practice and standard (Australian, industry and workplace)
Act
● An Act is a law (or legislation) passed by government. The majority of laws relevant to hospitality
businesses in NSW are state government laws
Regulation
● A regulation is similar to a law in that it must be followed.
● Regulations usually contain guidelines for behaviour to indicate compliance. This means they contain
detail of what needs tobe done in order to meet the requirements of an Act
Code of practise
● A code of practise is a set of instructions, usually written by a professional association indicating how to
carry out a certain task in a safe and ethical manner
Australian Standards
● Australian standards are published documents that set out specific procedures and guidelines to ensure
consistency of products, services ans systems
Purpose and intent of WHS legislation and codes of practice and their application to the hospitality industry
and a hospitality workplace job role:
WHS legislation
● Work Health and Safety Act 2011 (NSW) (as amended)
○ Designed to ensure that workers’ health, safety and welfare is protected at work
○ Covers all categories of employment
■ Fulltime
■ Part Time
■ Apprentices
■ Volunteers
Key Terms
Term Definition
Human workforce costs The human cost of a workplace injury is the effect the accident has on the
injured person. This can include the pain and trauma of being in the
accident or incident and the resulting injury. This can include not only the
physical injury, but also potentially longer term psychological injuries.
Social workplace costs Social costs refer to the impact of the workplace accident on the injured
person’s family, whose lifestyle may be temporarily or permanently altered
as a result of the injury. Social costs also include changes in the lifestyle of
the injured person, such as no longer being able to play sport.
Economic workplace costs Economic costs are financial burdens imposed on the workplace, family
and health system as a result of the
injury.
Organisation workplace costs The workplace may remain affected by the injury long after the incident.
Operations may be restricted until an investigation into the accident has
taken place. Other employees may be required to take on a greater
workload until another worker can be trained to replace the injured worker.
The morale and reputation of the establishment may also be negatively
affected
Duty of care a moral obligation to ensure the safety of others
PCBU (A Person conduction a an individual, business or organisation that conducts business alone or
business or under) with others. The business does not have to make a profit to be considered
a PCBU.
First aid assistance given to a sick or injured person to preserve life until full medical
treatment is available
Protocols The official procedure or way of doing something
HSR (Health and Safety Workers who are elected to represent health and safety interests of their
Representative) work group
SOP (Standard operating A procedure specific to your operation that describes activities necessary
procedure) to complex tasks in accordance with an industry regulator.
Ergonomics the process of designing and arranging workplaces, products and systems
so that they are physically suitable for the people who use them
SDS (safety data sheets) Document that lists the information relation to occupational safety and
health for the use of various substances and products.
Incident An instance of something happening an event or occurrence
Accident An incident that happens unexpectedly and unintentionally typically
resulting in damage or injury.
, Emergency A serious unexpected and often dangerous situation requiring immediate
action
1. Work Health and Safety
Meaning of health safety and security
● Health is defines as the state of being free of illness or injury.
● Safety means being protected from harm or risk.
● Security is described as being free from danger.
Acknowledge that WHS is everyone’s responsibility in the workplace and the implications of this responsibility
In order for a workplace to be safe, all employees must be involved in the process.
● The employers responsibility to provide protective clothing, training procedures and well maintained
equipments
● Workers responsibility to abide by theres and conduct themselves in accordance to the training.
This is known as duty of care
Some responsibilities include:
● Volume of noise
● No running
● Communication
● Clean up spills immediately
Concept of ‘participation’ and ‘consultation’ in relation to WHS
All employees have a duty to participate in discussions about safe work issues.
All employees no matter what make a valid contribution to discussions about how work practises are conducted
and ways they could be improved.
Some topics may include:
● Placement of equipment
● Getting newer equipment (faulty or old)
● Accessibility to first aid/fire extinguisher
Internal sources of workplace WHS information:
● Colleagues
● Health and safety representative (HSR)
● WHS induction process
● WHS committee and WHS officers
External sources of workplace WHS information
● Legislation and government regulations
● Professional associations
● Safe Work Australia, Safe Work NSW, local councils
● unions
Primary Role/function of key bodies/authorities involved in WHS:
● Safe Work NSW
○ Offers advice on ways to improve WHS
○ Conducts investigations into workplace incidents
○ Enforced health and safety laws
, ○ Administers licensing and registration for dangerous work (mainly construction industry)
● Safe Work Australia
○ Safe Work Australia developed national policies to improve health and safety and workers
compensation arrangements across the country
○ Assists states in reforming their legislation
○ Conducts research and analysis of data on workplace safety
● Local Councils
○ Provide information about WHS considerations in relation to events held on council property
■ E.g. function held in local town hall, out door festival
○ Do not have direct responsibility to monitor WHS in small or large businesses
● Unions
○ Employees representative bodies,
○ Trade unions provide advice and support to workers who have health and safety concerns about
their workplace.
○ For hospitality workers in Australia is United Voice, Liquor and Hospitality division
● Professional associations
Importance of acting within scope of responsibility/level of authority in relation to WHS in workplace
● Taking initiative
● Problem solving
● Decision making
2. WHS Compliance
Difference between an act, regulation, code of practice and standard (Australian, industry and workplace)
Act
● An Act is a law (or legislation) passed by government. The majority of laws relevant to hospitality
businesses in NSW are state government laws
Regulation
● A regulation is similar to a law in that it must be followed.
● Regulations usually contain guidelines for behaviour to indicate compliance. This means they contain
detail of what needs tobe done in order to meet the requirements of an Act
Code of practise
● A code of practise is a set of instructions, usually written by a professional association indicating how to
carry out a certain task in a safe and ethical manner
Australian Standards
● Australian standards are published documents that set out specific procedures and guidelines to ensure
consistency of products, services ans systems
Purpose and intent of WHS legislation and codes of practice and their application to the hospitality industry
and a hospitality workplace job role:
WHS legislation
● Work Health and Safety Act 2011 (NSW) (as amended)
○ Designed to ensure that workers’ health, safety and welfare is protected at work
○ Covers all categories of employment
■ Fulltime
■ Part Time
■ Apprentices
■ Volunteers
