BCOR 1030 Final
six principles of communication
1. communication is needed to meet many needs
2. communication is governed by rule
3. communication is verbal and nonverbal
4. communication has content and relational dimensions
5. some messages metacommunicate
6. people give communication meaning
the communication process
a sender will encode a message and then send that message through a channel to the
reciever. The reciever will then decode the message and send feedback to the sender.
context is the everything about the communication process besides the noise. Noise is
any outside distraction.
message
consists of verbal and nonverbal behaviors which people give meaning to
sender
the source of the idea being communicated
encoder
the sender when they put their idea in a form of language or nonverbal behavior to
communicate it
reciever
the person who will decode the message
decode
to interpret the message
channel
pathway used for communication
context
the physical or psychological environment in which a message is communicated
noise
anything that interferes with a reciever's ability to decode a message
physical noise
literal background noise in the room
psychological noise
fatigue or hunger
feedback
a reciever's various verbal and nonverbal reactions to a message
the six principles elements of communication
1. communicayion is the creation and exchange of messages
2. communication required senders and receivers
3. communication occurs in multiple channels
4. communication is affected by context
5. communication includes noise and feedback
6. communication is dynamic
formal professional networks
, professional relationships that generally have clear lines of authoirty and reporting
structures, standard set of responsibilities, and require accountability to other members
of the network
downward communication
flows from superiors to subordinates
upward communication
flows from subordinates to superiors
lateral/horizontal communication
flows among peers and colleagues with relatively qual positions in the organization
formality
protocols, rules, structure, and politeness associated with formal professional networks
informal professional networks
voluntary professional connections, such as friends with coworkers, rather than formal
reporting structures
informal communication
generally less bound by protocols, rules, structure, and politeness
four principles of effective communication in professional networks
1. formal professional networks
2. informal professional networks
3. networkers use and emply many forms of channels to stay connected
4. networkers build broad professional communication networks
credibility
the quality of being trusted and believed in
post-trust era
people view businesses as operating against the publics best interest and the majoirty
of employees view their leaders and colleagues skeptically
rapport
sense of harmony, goodwill, and caring among people
active listening
a person's willingness and ability to hear and understand, it involves bringing about and
finding common ground, connecting to each other, and opening nrew possibilities.
Credible communicators...
1. invest in building trust
2. develop rapport
3. listen actively
4. maintain values and accountability
5. know/adapt to their audience
the six characteristics of competent communicators
1. self awareness
2. adaptability
3. cognitive complexity
4. empathy
5. emotional intelligence
6. ethics
self awareness
ability to see how your behavior affects others
six principles of communication
1. communication is needed to meet many needs
2. communication is governed by rule
3. communication is verbal and nonverbal
4. communication has content and relational dimensions
5. some messages metacommunicate
6. people give communication meaning
the communication process
a sender will encode a message and then send that message through a channel to the
reciever. The reciever will then decode the message and send feedback to the sender.
context is the everything about the communication process besides the noise. Noise is
any outside distraction.
message
consists of verbal and nonverbal behaviors which people give meaning to
sender
the source of the idea being communicated
encoder
the sender when they put their idea in a form of language or nonverbal behavior to
communicate it
reciever
the person who will decode the message
decode
to interpret the message
channel
pathway used for communication
context
the physical or psychological environment in which a message is communicated
noise
anything that interferes with a reciever's ability to decode a message
physical noise
literal background noise in the room
psychological noise
fatigue or hunger
feedback
a reciever's various verbal and nonverbal reactions to a message
the six principles elements of communication
1. communicayion is the creation and exchange of messages
2. communication required senders and receivers
3. communication occurs in multiple channels
4. communication is affected by context
5. communication includes noise and feedback
6. communication is dynamic
formal professional networks
, professional relationships that generally have clear lines of authoirty and reporting
structures, standard set of responsibilities, and require accountability to other members
of the network
downward communication
flows from superiors to subordinates
upward communication
flows from subordinates to superiors
lateral/horizontal communication
flows among peers and colleagues with relatively qual positions in the organization
formality
protocols, rules, structure, and politeness associated with formal professional networks
informal professional networks
voluntary professional connections, such as friends with coworkers, rather than formal
reporting structures
informal communication
generally less bound by protocols, rules, structure, and politeness
four principles of effective communication in professional networks
1. formal professional networks
2. informal professional networks
3. networkers use and emply many forms of channels to stay connected
4. networkers build broad professional communication networks
credibility
the quality of being trusted and believed in
post-trust era
people view businesses as operating against the publics best interest and the majoirty
of employees view their leaders and colleagues skeptically
rapport
sense of harmony, goodwill, and caring among people
active listening
a person's willingness and ability to hear and understand, it involves bringing about and
finding common ground, connecting to each other, and opening nrew possibilities.
Credible communicators...
1. invest in building trust
2. develop rapport
3. listen actively
4. maintain values and accountability
5. know/adapt to their audience
the six characteristics of competent communicators
1. self awareness
2. adaptability
3. cognitive complexity
4. empathy
5. emotional intelligence
6. ethics
self awareness
ability to see how your behavior affects others
