Business Communications Exam 1 Latest 2023 Solved
Correctly
Today's workplace requires all employees, even hourly workers, to create reports
and exchange messages. These messages should be
clear and concisely written
When Mr. Lakely, a recruiter for United Health, calls job applicant Leanne Pufall to
schedule a second-round interview, he reaches Leanne's voice mail, which has
an offensive joke message.
Leannes message is unprofessional
Message sent from a BlackBerry mobile device to a client:
R U going 2 B in this PM need 2 chat
unprofessional
Deborah's team was reorganized to be cross-functional, and each member is now
expected to collaborate on every step of the process for updating her company's
website, including generating content, encouraging traffic through SEO
optimization, and tracking the website's hits.
Self-directed work groups and virtual teams
Janet, an HR manager at a telecommunications company, has been asked to
review the company's policies for hiring contractors to ensure those policies
comply with the company's ethical mission statement.
Renewed emphasis on ethics
Seasonal fruits and vegetables are shipped from Chile and sold in the United
States along with domestically grown produce.
heightened global competition
As part of a plan to emphasize a dynamic corporate culture at the Gagnier and
Morris advertising company, Megan has done away with traditional cubicles and
replaced them with open-area, nonterritorial workspaces, or "hot desks."
Nonterritorial offices
After a gas pipeline explosion that destroyed homes and injured dozens of
people, Pacific Power Company publicly unveiled a new mission statement with a
greater focus on safety and corporate accountability.
Renewed emphasis on ethics
Faking attention
We pretend to pay attention and find it hard to remember what was said.
Nonverbal distractions
We don't listen due to our reaction to unusual clothes, speech, or mannerisms.
You can counter the effects of psychological listening barriers by
keeping an open mind
You can counter the effects of faking attention by
providing feedback
Diane is part of a recently restructured team. Diane previously held a supervisory
role in a different division; however, due to a company merger, she is now a new
member of a team with no formal hierarchy. In meetings, Diane is often distracted
by the fact that she is no longer leading the team, and she doesn't think her new
, coworkers really "get the big picture." Diane finds herself just waiting for breaks
in the conversation to make her points and ideas heard. When others are talking,
she is often bored and inattentive, thinking about other tasks she needs to
accomplish.
Identify the listening barriers. Check all that apply.
thought speed, psychological barriers
Identify tips that would help Diane listen more effectively to her team. Check all
that apply.
hold her fire, establish a receptive mind-set, capitalize on lag time
In American culture, good eye contact enables the sender to see if the receiver is
paying attention
Facial expressions, gestures, and posture can be almost as revealing as a
person's eyes. Involuntary facial expressions can add or detract from a message
as much as gestures can.
Understanding how your gestures influence the reception of your message is
likely to do which of the following? Check all that apply.
improve your delivery, make you a more compelling speaker
How we use time in North America reveals insights into our ____ . Additionally,
the way we structure space and territory can provide information on our ___.
personalities and attitudes, objectives and ourselves
Looking neat and well groomed in your personal appearance and preparing well-
organized and attractive documents builds your
professional credibility
Mr. Youngher arrives at his interview for a community relations internship with
Bethlehem Electric in Chicago five minutes late and in a rumpled suit. When he is
introduced to the chief marketing officer, Mr. Youngher moves in close as they
shake hands and winks. The executive takes a step back.
Read the following scenario and answer the question. What advice or tips would
you give Mr. Youngher as he prepares for other interviews?
He should learn to appreciate the power of appearance and improve his decoding skills
to be a better reader of others' reactions.
Western cultures are more relaxed about social status, and input from
subordinates is tolerated and even encouraged.
power distance
In North America, keeping people waiting for a business appointment is
considered rude.
Time orientation
Two barriers prevent people from successfully understanding and accepting
people from other cultures: ethnocentrism and stereotypes. Fortunately, these
barriers may be overcome by developing tolerance.
Choose the best answer for each of the following.
If you have an ethnocentric view of the world, you hold which expectation?
You expect the rest of the world to follow your customs and share your values.
Stereotypes are:
Oversimplifications that cause misunderstandings and misconceptions
What is the best way to develop tolerance?
Correctly
Today's workplace requires all employees, even hourly workers, to create reports
and exchange messages. These messages should be
clear and concisely written
When Mr. Lakely, a recruiter for United Health, calls job applicant Leanne Pufall to
schedule a second-round interview, he reaches Leanne's voice mail, which has
an offensive joke message.
Leannes message is unprofessional
Message sent from a BlackBerry mobile device to a client:
R U going 2 B in this PM need 2 chat
unprofessional
Deborah's team was reorganized to be cross-functional, and each member is now
expected to collaborate on every step of the process for updating her company's
website, including generating content, encouraging traffic through SEO
optimization, and tracking the website's hits.
Self-directed work groups and virtual teams
Janet, an HR manager at a telecommunications company, has been asked to
review the company's policies for hiring contractors to ensure those policies
comply with the company's ethical mission statement.
Renewed emphasis on ethics
Seasonal fruits and vegetables are shipped from Chile and sold in the United
States along with domestically grown produce.
heightened global competition
As part of a plan to emphasize a dynamic corporate culture at the Gagnier and
Morris advertising company, Megan has done away with traditional cubicles and
replaced them with open-area, nonterritorial workspaces, or "hot desks."
Nonterritorial offices
After a gas pipeline explosion that destroyed homes and injured dozens of
people, Pacific Power Company publicly unveiled a new mission statement with a
greater focus on safety and corporate accountability.
Renewed emphasis on ethics
Faking attention
We pretend to pay attention and find it hard to remember what was said.
Nonverbal distractions
We don't listen due to our reaction to unusual clothes, speech, or mannerisms.
You can counter the effects of psychological listening barriers by
keeping an open mind
You can counter the effects of faking attention by
providing feedback
Diane is part of a recently restructured team. Diane previously held a supervisory
role in a different division; however, due to a company merger, she is now a new
member of a team with no formal hierarchy. In meetings, Diane is often distracted
by the fact that she is no longer leading the team, and she doesn't think her new
, coworkers really "get the big picture." Diane finds herself just waiting for breaks
in the conversation to make her points and ideas heard. When others are talking,
she is often bored and inattentive, thinking about other tasks she needs to
accomplish.
Identify the listening barriers. Check all that apply.
thought speed, psychological barriers
Identify tips that would help Diane listen more effectively to her team. Check all
that apply.
hold her fire, establish a receptive mind-set, capitalize on lag time
In American culture, good eye contact enables the sender to see if the receiver is
paying attention
Facial expressions, gestures, and posture can be almost as revealing as a
person's eyes. Involuntary facial expressions can add or detract from a message
as much as gestures can.
Understanding how your gestures influence the reception of your message is
likely to do which of the following? Check all that apply.
improve your delivery, make you a more compelling speaker
How we use time in North America reveals insights into our ____ . Additionally,
the way we structure space and territory can provide information on our ___.
personalities and attitudes, objectives and ourselves
Looking neat and well groomed in your personal appearance and preparing well-
organized and attractive documents builds your
professional credibility
Mr. Youngher arrives at his interview for a community relations internship with
Bethlehem Electric in Chicago five minutes late and in a rumpled suit. When he is
introduced to the chief marketing officer, Mr. Youngher moves in close as they
shake hands and winks. The executive takes a step back.
Read the following scenario and answer the question. What advice or tips would
you give Mr. Youngher as he prepares for other interviews?
He should learn to appreciate the power of appearance and improve his decoding skills
to be a better reader of others' reactions.
Western cultures are more relaxed about social status, and input from
subordinates is tolerated and even encouraged.
power distance
In North America, keeping people waiting for a business appointment is
considered rude.
Time orientation
Two barriers prevent people from successfully understanding and accepting
people from other cultures: ethnocentrism and stereotypes. Fortunately, these
barriers may be overcome by developing tolerance.
Choose the best answer for each of the following.
If you have an ethnocentric view of the world, you hold which expectation?
You expect the rest of the world to follow your customs and share your values.
Stereotypes are:
Oversimplifications that cause misunderstandings and misconceptions
What is the best way to develop tolerance?
