Assessment
1
Question 1
Outlined below are the attributes of emotional intelligence. Identify at least
two ways of applying each attribute in the workplace.
a. Self-awareness
i. When you are self-aware, you are able to assess a situation and
determine the best course of action to take to deal with the issues
involved. Self- awareness is helpful when deciding whether to lead a
training session or deliver a lecture.
ii. However, when one is emotionally aware, they can see that their
reaction to the coworker's mistake was irrational and caused
unnecessary conflict, so they apologise to their coworker to resolve
the situation.
b. Self-management
i. Workers are more likely to respect a manager who is able to self-
regulate and self-control their emotions when things go awry in order
to find out what went wrong and how to prevent it from happening
again.
ii. The board of directors can have faith in a CEO who rarely makes
emotional decisions but instead rational ones because of self-
management.
c. Social awareness
i. In order to be approachable and work with more people, an
employee who is socially aware monitors their tone, attitude, and
actions in the workplace.
ii. Coworkers feel valued and the team's dynamics improve when they
are asked for their thoughts and ideas during important
discussions. This empathic method aids in the management of
change.
d. Relationship Management
, i. Because one focuses on developing likeable qualities about themselves
that people find refreshing, it improves communication and fosters
productive work relationships.
ii. This skill takes into account the other person's needs as well as one's
own desires in a relationship. Working in groups and mediating
conflicts are two ways to put this to use in the workplace.
Question 2
Answer the following questions on the principles of emotional intelligence
using your own words.
a. Describe the principle of self-awareness.
Self-awareness is the ability to recognise one's own feelings and the
impact they have on one's life and the lives of those around them.
b. Identify and briefly explain the three competencies of self-awareness.
Competencies identified here refer to the observable skills required to
demonstrate self-awareness.
Explanation of Each
Competencies of Self-
Awareness Competency of Self-Awareness
i. Emotional self- awareness
Recognizing and managing your feelings and
how they affect your life
ii. Accurate self- assessment Accurately assessing your own abilities and
weaknesses.
iii. Self-confidence Knowing your self-worth and capabilities
, c. Describe the principle of empathy.
To be empathetic, one must be able to relate to and understand the
feelings of others. Understanding the challenges faced by one's
coworkers and the emotions of one's customers is only possible
through empathy.
d. Identify and define the three kinds of empathy.
Kinds of Empathy Definition of Kinds of Empathy
i. Cognitive empathy The capacity to perceive and understand
the feelings and thoughts of another.
ii. Emotional empathy The ability to recognise and appropriately
respond to another person's emotional
processes is also known as 'emotional
contagion.'.
iii. Compassionate empathy Being able to empathise with the suffering
of another person.
Question 3
Identify at least two strategies for using emotional intelligence. For each
identified strategy, identify at least two methods. Briefly explain each
identified method for each strategy.
Methods to Explanation
Emotional
Implement in
for Methods in
Intelligence
Emotional Emotional
Strategies
Intelligence Intelligence
Strategy Strategy
a. Self-management i. Making decisions When faced with a
in stressful stressful situation, show
situation consideration, self-
control, and restraint of
emotions.
ii. Self-regulation When alone or
with others, can
bring oneself
, to a state of relaxation.
c. Relationship In order to be
management motivated, you need to
evaluate your current
situation and your
long-term goals, and
i. Motivation
figure out why you
want to achieve them.
To succeed, you must
be able to see the
positive in any
situation—even if the
situation is difficult.
Negotiating one's own
interests with those of
others is a key
ii. Social skills component of social
skills. Persuading others
and resolving conflicts
in the workplace are
two examples of this.
Question 4
The following are different scenarios depicting employees from two different
backgrounds. Read through each scenario and identify at least one strategy
that can be used to communicate with each employee effectively.
Scenario 1
Takashi is working as a fitness instructor for Bounce Fitness. He is an excellent
and efficient employee seen in his work ethic and the feedback from
members of the fitness centre. He tends to be quiet during work-related
events such as meetings and lunch outs. He also relies on non-verbal signals
such as facial expressions and body language to convey his responses to his
workgroup members. He often avoids eye contact with his workgroup
members due to social anxiety.
Communication Strategy
i. Pay more attention to what they have to say by asking and listening
to what they have to say.
Scenario 2
Michael works as a fitness instructor for Bounce Fitness. He is very direct,
clear, transparent, and open about work-related matters. He is also easily
frustrated when
1
Question 1
Outlined below are the attributes of emotional intelligence. Identify at least
two ways of applying each attribute in the workplace.
a. Self-awareness
i. When you are self-aware, you are able to assess a situation and
determine the best course of action to take to deal with the issues
involved. Self- awareness is helpful when deciding whether to lead a
training session or deliver a lecture.
ii. However, when one is emotionally aware, they can see that their
reaction to the coworker's mistake was irrational and caused
unnecessary conflict, so they apologise to their coworker to resolve
the situation.
b. Self-management
i. Workers are more likely to respect a manager who is able to self-
regulate and self-control their emotions when things go awry in order
to find out what went wrong and how to prevent it from happening
again.
ii. The board of directors can have faith in a CEO who rarely makes
emotional decisions but instead rational ones because of self-
management.
c. Social awareness
i. In order to be approachable and work with more people, an
employee who is socially aware monitors their tone, attitude, and
actions in the workplace.
ii. Coworkers feel valued and the team's dynamics improve when they
are asked for their thoughts and ideas during important
discussions. This empathic method aids in the management of
change.
d. Relationship Management
, i. Because one focuses on developing likeable qualities about themselves
that people find refreshing, it improves communication and fosters
productive work relationships.
ii. This skill takes into account the other person's needs as well as one's
own desires in a relationship. Working in groups and mediating
conflicts are two ways to put this to use in the workplace.
Question 2
Answer the following questions on the principles of emotional intelligence
using your own words.
a. Describe the principle of self-awareness.
Self-awareness is the ability to recognise one's own feelings and the
impact they have on one's life and the lives of those around them.
b. Identify and briefly explain the three competencies of self-awareness.
Competencies identified here refer to the observable skills required to
demonstrate self-awareness.
Explanation of Each
Competencies of Self-
Awareness Competency of Self-Awareness
i. Emotional self- awareness
Recognizing and managing your feelings and
how they affect your life
ii. Accurate self- assessment Accurately assessing your own abilities and
weaknesses.
iii. Self-confidence Knowing your self-worth and capabilities
, c. Describe the principle of empathy.
To be empathetic, one must be able to relate to and understand the
feelings of others. Understanding the challenges faced by one's
coworkers and the emotions of one's customers is only possible
through empathy.
d. Identify and define the three kinds of empathy.
Kinds of Empathy Definition of Kinds of Empathy
i. Cognitive empathy The capacity to perceive and understand
the feelings and thoughts of another.
ii. Emotional empathy The ability to recognise and appropriately
respond to another person's emotional
processes is also known as 'emotional
contagion.'.
iii. Compassionate empathy Being able to empathise with the suffering
of another person.
Question 3
Identify at least two strategies for using emotional intelligence. For each
identified strategy, identify at least two methods. Briefly explain each
identified method for each strategy.
Methods to Explanation
Emotional
Implement in
for Methods in
Intelligence
Emotional Emotional
Strategies
Intelligence Intelligence
Strategy Strategy
a. Self-management i. Making decisions When faced with a
in stressful stressful situation, show
situation consideration, self-
control, and restraint of
emotions.
ii. Self-regulation When alone or
with others, can
bring oneself
, to a state of relaxation.
c. Relationship In order to be
management motivated, you need to
evaluate your current
situation and your
long-term goals, and
i. Motivation
figure out why you
want to achieve them.
To succeed, you must
be able to see the
positive in any
situation—even if the
situation is difficult.
Negotiating one's own
interests with those of
others is a key
ii. Social skills component of social
skills. Persuading others
and resolving conflicts
in the workplace are
two examples of this.
Question 4
The following are different scenarios depicting employees from two different
backgrounds. Read through each scenario and identify at least one strategy
that can be used to communicate with each employee effectively.
Scenario 1
Takashi is working as a fitness instructor for Bounce Fitness. He is an excellent
and efficient employee seen in his work ethic and the feedback from
members of the fitness centre. He tends to be quiet during work-related
events such as meetings and lunch outs. He also relies on non-verbal signals
such as facial expressions and body language to convey his responses to his
workgroup members. He often avoids eye contact with his workgroup
members due to social anxiety.
Communication Strategy
i. Pay more attention to what they have to say by asking and listening
to what they have to say.
Scenario 2
Michael works as a fitness instructor for Bounce Fitness. He is very direct,
clear, transparent, and open about work-related matters. He is also easily
frustrated when
