WGU C464 Assessment Questions and Answers Latest Update Already
Passed
Challenges of Communication -Ans>>significant intellectual and psychological resources.
Not everyone we encounter will appreciate the value of communication.
*We may over-rely on digitally mediated communication.
*We live in a diverse world where intercultural understanding can be difficult.
Effective Communication Strategies -Ans>>1) Determine how to deliver a message by developing the
ability to understand and predict the needs and potential responses of others.
2) During communication, be aware the feedback we receive from others to assess whether our
approach is creating the meanings we intend in the minds of other communicators.
3) After an interaction: pause, reflect, and evaluate both the process and outcome of communication
in order to determine the next steps.
Linear Model of Communication -Ans>>-Deciding on the message. A sender selects a message to send
to a receiver in order to achieve a desired outcome.
-Encoding the message. Encoding refers to a psychological process in which the sender of a message
assigns symbols, such as words, sounds, or gestures, to his or her thoughts and feelings.
-Transmitting the message. A message is "sent" from sender to receiver, using a particular channel
that is selected by the sender. The channel is the medium that carries the message, such as email,
telephone, face-to-face communication, or a written document.
-Perceiving the message. When a receiver detects that a message has been sent, he or she attends to
it and perceives it in some fashion.
-Decoding and assigning meaning to the message. When a receiver assigns meaning to the message
that has been communicated, he or she is engaging in a psychological process known as decoding.
The receiver translates the symbols (words, sounds, and gestures) perceived into thoughts and
feelings.
Noise -Ans>>Any auditory, visual, or psychological distraction that interferes with the sending and
receiving of messages.
Transactional Model -Ans>>The addition of feedback, along with consideration of the factors that
make accurate decoding of messages difficult. Communication is a simultaneous, interactive process
and during interactions, communicators mutually influence one another—making the process a
transaction in which all communicators are affected in some way.
Competent Communicator -Ans>>Sense What Is Appropriate in a Given Situation. Build and Develop
Their Communication Skills. Look for ways to improve their skills by taking courses, reading books,
participating in training and development workshops, communicating with a wide range of people
and in many situations, and reflecting on the feedback they receive.
Motivation of Competent Communicator -Ans>>Even the most astute, skilled communicator may at
times lack the drive to communicate and your drive may vary according to the situation and even the
hour of the day.
Stages of Perception -Ans>>Selection, Organization, Interpretation
Selection Stage of Perception -Ans>>1) SELECTIVE EXPOSURE states that we will attend to information
that reinforces existing beliefs and disregard information that is at odds with our current position.
SELECTIVE ATTENTION illustrates how, once we are engaged in a particular interaction, we focus on
certain information and ignore other information.
SELECTIVE PERCEPTION - we begin to apply our own unique experiences to the message—our
inclination to see, hear, and believe what we want to see, hear, and believe.
SELECTIVE RECALL of information; that is, we remember things that we agree with rather than things
that are contrary to our beliefs.
, Organization Stage of Perception -Ans>>1) distinguishing between figure and ground. Figure refers to
the foreground or point of emphasis for your attention. Ground represents the background of the
particular stimuli that capture your focused attention.
2) Closure is our ability to fill in missing information to complete a perception.
3) proximity, or physical closeness, in relation to other information.
4) similarity, or the degree to which something shares attributes with other stimuli.
Interpretation Stage of Perception -Ans>>The stage during which we assign meaning to stimuli. Our
perceived meaning relies on both our internal states and the characteristics of the stimuli themselves.
Factors that Influence perception -Ans>>1) Biological Factors are how well you see or hear, your
height, and even how well you smell can affect how you perceive the stimuli around you.
2) Past experiences, relationships, and the roles that you were assigned and played within those
experiences have a tremendous impact on your perceptions of others.
3) Identity, or the ways in which you express your cultural and group affiliations, has a strong impact
on how you perceive the world.
4) Current Internal States involves how they are feeling like hungry or tired.
Self concept -Ans>>The way you define yourself, who you think you are
Self Esteem -Ans>>How you define yourself, self-judgement
Attribution Error -Ans>>When interpreting our own or others' behavior, we rely on faulty
explanations, reasons, or information.
Fundamental Attribution Error -Ans>>The mistake we make when we attribute other people's positive
characteristics and successes to external, situational factors, and their negative characteristics and
failures to aspects of who they are. Attributing success to luck.
Loss of causation -Ans>>Whether the communicator's behavior was motivated by an internal state
(such as intelligence, compassion, or honesty) or an external factor (such as resources, luck, favoritism,
or the situation).
Self serving bias -Ans>>When we succeed, we give credit to ourselves and our qualities or traits.
When we fail, we blame the situation or others instead of own that it might have been our fault.
Impression managment -Ans>>Deliberate use of verbal and nonverbal messages to create a particular
impression among others.
Self Presentation -Ans>>1) Set a goal
2) Create a strategy
3) Execute strategy and evaluate results
4) Modify negative perceptions
Culture -Ans>>* Values and beliefs that they share (hard work and devotion to God and family)
*Lifestyles they lead (members of the Church are predominantly vegetarian)
*Products that they buy (active members of the Facebook group "Buy American")
*Holidays they observe (Hanukkah, Christmas)
*Rules that they follow (those living on a Native American reservation follow the rules of their tribal
authority rather than state laws)
Globalization -Ans>>The process of our world becoming ever more connected in economic, political,
organizational, and personal terms as transportation and telecommunication systems improve in the
late 20th and early 21st century.
Passed
Challenges of Communication -Ans>>significant intellectual and psychological resources.
Not everyone we encounter will appreciate the value of communication.
*We may over-rely on digitally mediated communication.
*We live in a diverse world where intercultural understanding can be difficult.
Effective Communication Strategies -Ans>>1) Determine how to deliver a message by developing the
ability to understand and predict the needs and potential responses of others.
2) During communication, be aware the feedback we receive from others to assess whether our
approach is creating the meanings we intend in the minds of other communicators.
3) After an interaction: pause, reflect, and evaluate both the process and outcome of communication
in order to determine the next steps.
Linear Model of Communication -Ans>>-Deciding on the message. A sender selects a message to send
to a receiver in order to achieve a desired outcome.
-Encoding the message. Encoding refers to a psychological process in which the sender of a message
assigns symbols, such as words, sounds, or gestures, to his or her thoughts and feelings.
-Transmitting the message. A message is "sent" from sender to receiver, using a particular channel
that is selected by the sender. The channel is the medium that carries the message, such as email,
telephone, face-to-face communication, or a written document.
-Perceiving the message. When a receiver detects that a message has been sent, he or she attends to
it and perceives it in some fashion.
-Decoding and assigning meaning to the message. When a receiver assigns meaning to the message
that has been communicated, he or she is engaging in a psychological process known as decoding.
The receiver translates the symbols (words, sounds, and gestures) perceived into thoughts and
feelings.
Noise -Ans>>Any auditory, visual, or psychological distraction that interferes with the sending and
receiving of messages.
Transactional Model -Ans>>The addition of feedback, along with consideration of the factors that
make accurate decoding of messages difficult. Communication is a simultaneous, interactive process
and during interactions, communicators mutually influence one another—making the process a
transaction in which all communicators are affected in some way.
Competent Communicator -Ans>>Sense What Is Appropriate in a Given Situation. Build and Develop
Their Communication Skills. Look for ways to improve their skills by taking courses, reading books,
participating in training and development workshops, communicating with a wide range of people
and in many situations, and reflecting on the feedback they receive.
Motivation of Competent Communicator -Ans>>Even the most astute, skilled communicator may at
times lack the drive to communicate and your drive may vary according to the situation and even the
hour of the day.
Stages of Perception -Ans>>Selection, Organization, Interpretation
Selection Stage of Perception -Ans>>1) SELECTIVE EXPOSURE states that we will attend to information
that reinforces existing beliefs and disregard information that is at odds with our current position.
SELECTIVE ATTENTION illustrates how, once we are engaged in a particular interaction, we focus on
certain information and ignore other information.
SELECTIVE PERCEPTION - we begin to apply our own unique experiences to the message—our
inclination to see, hear, and believe what we want to see, hear, and believe.
SELECTIVE RECALL of information; that is, we remember things that we agree with rather than things
that are contrary to our beliefs.
, Organization Stage of Perception -Ans>>1) distinguishing between figure and ground. Figure refers to
the foreground or point of emphasis for your attention. Ground represents the background of the
particular stimuli that capture your focused attention.
2) Closure is our ability to fill in missing information to complete a perception.
3) proximity, or physical closeness, in relation to other information.
4) similarity, or the degree to which something shares attributes with other stimuli.
Interpretation Stage of Perception -Ans>>The stage during which we assign meaning to stimuli. Our
perceived meaning relies on both our internal states and the characteristics of the stimuli themselves.
Factors that Influence perception -Ans>>1) Biological Factors are how well you see or hear, your
height, and even how well you smell can affect how you perceive the stimuli around you.
2) Past experiences, relationships, and the roles that you were assigned and played within those
experiences have a tremendous impact on your perceptions of others.
3) Identity, or the ways in which you express your cultural and group affiliations, has a strong impact
on how you perceive the world.
4) Current Internal States involves how they are feeling like hungry or tired.
Self concept -Ans>>The way you define yourself, who you think you are
Self Esteem -Ans>>How you define yourself, self-judgement
Attribution Error -Ans>>When interpreting our own or others' behavior, we rely on faulty
explanations, reasons, or information.
Fundamental Attribution Error -Ans>>The mistake we make when we attribute other people's positive
characteristics and successes to external, situational factors, and their negative characteristics and
failures to aspects of who they are. Attributing success to luck.
Loss of causation -Ans>>Whether the communicator's behavior was motivated by an internal state
(such as intelligence, compassion, or honesty) or an external factor (such as resources, luck, favoritism,
or the situation).
Self serving bias -Ans>>When we succeed, we give credit to ourselves and our qualities or traits.
When we fail, we blame the situation or others instead of own that it might have been our fault.
Impression managment -Ans>>Deliberate use of verbal and nonverbal messages to create a particular
impression among others.
Self Presentation -Ans>>1) Set a goal
2) Create a strategy
3) Execute strategy and evaluate results
4) Modify negative perceptions
Culture -Ans>>* Values and beliefs that they share (hard work and devotion to God and family)
*Lifestyles they lead (members of the Church are predominantly vegetarian)
*Products that they buy (active members of the Facebook group "Buy American")
*Holidays they observe (Hanukkah, Christmas)
*Rules that they follow (those living on a Native American reservation follow the rules of their tribal
authority rather than state laws)
Globalization -Ans>>The process of our world becoming ever more connected in economic, political,
organizational, and personal terms as transportation and telecommunication systems improve in the
late 20th and early 21st century.
