HFT 4295 Leadership & Strategic Management 2023
Questions and Answers with complete solution
Which of the following is a threat to the hospitality & tourism industry?
-terrorism
-natural disasters
-political conflicts
-pandemics
Approximately what percent of GDP for OECD countries comes from service industry?
75
The presence and participation of customers in the service delivery process is an
example of
inseparability
Services in the H&T organizations are created and consumed at the same time. This
describes _______ characteristic of the H&T industry.
simultaneity
The value of a hotel room will be lost if it is not sold for a night. Which characteristic of
the H&T industry does this statement describe
perishability
A restaurant that has so many empty tables during lunch times is an example of...
perishability
Variations in service delivery from customer to customer and from time to time will
always occur. Which characteristic of the H&T industry does this describe?
Heterogeneity
The primary focus of which organizations is to serve the society and the environment?
Non-profit tourism organizations
Which of the following are trends that affect the H&T industry
-globalization
-mergers and acquisitions
-sociocultural trends
Which of the following areas where the H&T industry characteristics impact on
managing H&T firms?
-strategic planning practices
-developing a sustainable competitive advantage
-managing the cost structure
-offering positive customer experiences
Positive economic and sociocultural trends and developments allow more people to
participate both in domestic and international tourism.
True
Providing a concise definition for the H&T industry has been a major challenge for
professionals and academics.
True
Hospitality is an all-encompassing term that covers all aspects of people being away
from their home.
False
, The hospitality and tourism industry is a composite of a number of distinct industries
that are closely interrelated and interdependent.
True
More than 80% of hospitality and tourism orgs are small and medium enterprises
(SMEs).
True
Strategic Management can help H&T orgs in providing a link b/w external and internal
environments.
True
Managing small and medium sized enterprises (SMEs) is the same as managing larger
enterprises
False
Services in the H&T industry are undergoing a shift from service to experience.
true
Inseparability refers to customers are part of the service delivery process.
true
Customer-to-customer interactions are not important in the H&T industry.
false
Which of the following is a major responsibility of a business?
-economic/ financial
-ethical
-legal
The four responsibilities for businesses described in your textbook are...
legal, economic, ethics, and philanthropic
The ____ and social responsibilities build bridges between businesses and their
stakeholders/communities
ethical
_____ is related to right and wrong decisions of individuals or firms.
business ethics
Which of the followings are examples of CSR implementation in H&T industry?
_restaurants buy material from fair trade organizations
-hotels consider energy consumption in their operations
-theme park advocates the "No Straw" Campaign
Which of the following can be described as ethical dilemmas for the H&T industry?
-accounting practices
-social networking issues
-diversity issues
What organizations could do to improve ethical behaviors and decisions?
-leadership role models on ethical issues
-develop a code of ethics
-consider ethical tests in hiring and promotion processes
-offer regular trainings/ seminars on business ethics
Which of the following are business ethics that need more attention in the H&T
industry?
Questions and Answers with complete solution
Which of the following is a threat to the hospitality & tourism industry?
-terrorism
-natural disasters
-political conflicts
-pandemics
Approximately what percent of GDP for OECD countries comes from service industry?
75
The presence and participation of customers in the service delivery process is an
example of
inseparability
Services in the H&T organizations are created and consumed at the same time. This
describes _______ characteristic of the H&T industry.
simultaneity
The value of a hotel room will be lost if it is not sold for a night. Which characteristic of
the H&T industry does this statement describe
perishability
A restaurant that has so many empty tables during lunch times is an example of...
perishability
Variations in service delivery from customer to customer and from time to time will
always occur. Which characteristic of the H&T industry does this describe?
Heterogeneity
The primary focus of which organizations is to serve the society and the environment?
Non-profit tourism organizations
Which of the following are trends that affect the H&T industry
-globalization
-mergers and acquisitions
-sociocultural trends
Which of the following areas where the H&T industry characteristics impact on
managing H&T firms?
-strategic planning practices
-developing a sustainable competitive advantage
-managing the cost structure
-offering positive customer experiences
Positive economic and sociocultural trends and developments allow more people to
participate both in domestic and international tourism.
True
Providing a concise definition for the H&T industry has been a major challenge for
professionals and academics.
True
Hospitality is an all-encompassing term that covers all aspects of people being away
from their home.
False
, The hospitality and tourism industry is a composite of a number of distinct industries
that are closely interrelated and interdependent.
True
More than 80% of hospitality and tourism orgs are small and medium enterprises
(SMEs).
True
Strategic Management can help H&T orgs in providing a link b/w external and internal
environments.
True
Managing small and medium sized enterprises (SMEs) is the same as managing larger
enterprises
False
Services in the H&T industry are undergoing a shift from service to experience.
true
Inseparability refers to customers are part of the service delivery process.
true
Customer-to-customer interactions are not important in the H&T industry.
false
Which of the following is a major responsibility of a business?
-economic/ financial
-ethical
-legal
The four responsibilities for businesses described in your textbook are...
legal, economic, ethics, and philanthropic
The ____ and social responsibilities build bridges between businesses and their
stakeholders/communities
ethical
_____ is related to right and wrong decisions of individuals or firms.
business ethics
Which of the followings are examples of CSR implementation in H&T industry?
_restaurants buy material from fair trade organizations
-hotels consider energy consumption in their operations
-theme park advocates the "No Straw" Campaign
Which of the following can be described as ethical dilemmas for the H&T industry?
-accounting practices
-social networking issues
-diversity issues
What organizations could do to improve ethical behaviors and decisions?
-leadership role models on ethical issues
-develop a code of ethics
-consider ethical tests in hiring and promotion processes
-offer regular trainings/ seminars on business ethics
Which of the following are business ethics that need more attention in the H&T
industry?
