Final Food and Beverage Operations 2022/2023 All
Possible Questions and Answers with complete solution
All of the following are trends in the food service industry except:
a) Increased use of Social Media Marketing outlets like Facebook, Twitter, and Youtube
b) Increase in Fast Food Restaurants and decrease in Quick-Casual
c) Food Trucks
d) Focus on Energy reduction and being "green". Darden who owns Red Lobster, Olive
Garden, etc. set to reduce water use by 15% in next 5 years
b) Increase in Fast Food Restaurants and decrease in Quick-Casual
All of the following are phrases used to describe the local food movement except:
a) Farm to table
b) Grass to mouth
c) Plow to plate
d) Farm to fork
b) Grass to mouth
The management principle, Knowing Self, contains which of these phases:
a) Gain understanding of personal values
b) Plan for the future
c) Determine life's mission
d) All of the above are stages in Knowing Self
d) All of the above are stages in Knowing Self
Which of the six entrepreneurial Practices include understanding oneself's personal
values, missions, and strengths:
a) Intrapersonal Communication
b) Interpersonal Communication
c) Agility
d) Legacy Leader
a) Intrapersonal Communication
Which of the following has the most influence on a gust's overall experience?
a) Chef
b) Manager
c) Server
d) Host
c) Server
Head Cooks are considered what type of personnel?
a) Service personnel
b) Management
c) Production personnel
d) All of the above
c) Production personnel
Hosts are considered what type of personnel?
a) service personnel
b) Management
,c) Production personnel
d) All of the above
a) Service personnel
A restaurant service professional should smile always except:
a) When seating a guest
b) When on the phone with a guest
c) When taking a guests order
d) All of the above - They should always smile
d) All of the above - They should always smile
Whose job focuses on the short term goals of a restaurant operation?
a) Top managers
b) Owners
c) Middle managers
d) Supervisors
d) Supervisors
Why is it important for managers to hold regular monthly meetings?
a) People need more hours
b) Managers are only able to train to meetings
c) Meetings will bring the team together and make them stronger
d) It isn't important to hold regular meetings
c) Meetings will bring the team together and make them stronger
What is the best marketing tool a restaurant has?
a) Billboards
b) Their Menu
c) Radio advertising
d) Newspaper advertising
b) Their Menu
An early bird special would be targeted to which market?
a) Generation X
b) Millennials
c) Mature Market - Baby Boomers
d) None of the above
c) Mature Market - Baby Boomers
Where is clean silverware, glasses, and salt and pepper usually kept?
a) On the tables only
b) In the kitchen
c) In the side stations
d) None of the above
c) In the side stations
A restaurant supervisors duties include all except the following?
a) Short-term goals
b) Preparing schedule
c) Helping out on floor during busy periods
d) All of the above
d) All of the above
, The best way for a server to be great and get good tips is?
a) Always get to work early so you get the best section
b) Wear low cut shirts and a lot of makeup
c) Never wait on older people
d) Have tremendous knowledge of the menu and be able to suggest things to guests
d) Have tremendous knowledge of the menu and be able to suggest things to guests
The trainee is able to work independently in which of the following job instruction
training steps?
a) Preparation
b) Presentation
c) Trial Performance
D) Follow-through
c) Trial performance
What is the appropriate order of job instruction training?
a) Trial performance, preparation, presentation, follow-through
b) Presentation, trial performance, preparation, follow-thorugh
c) preparation, trial performance, presentation, follow-through
d) preparation, presentation, trial performance, follow-through
d) preparation, presentation, trial performance, follow-through
Who is responsible for seating guests?
a) Managers
b) Bussers
c) Hosts
d) Chefs
c) Hosts
Whose primary duty is to set and clear tables?
a) Managers
b) Bussers
c) Hosts
d) Chefs
b) Bussers
What is the main role of a house account?
a) to pay for employees meals
b) So hotel restaurant guests with approved credit are able to charge meals to their
rooms
c) If a guest walks out on a check
d) Place where cash is kept in case of emergencies
b) So hotel restaurant guests with approved credit are able to charge meals to their
rooms
Having staff-meals is a great way to bring your team together and also helps to ____?
a) Recruit new staff
b) Retain current staff
c) Select new staff
d) None of the above
b) Retain current staff
Possible Questions and Answers with complete solution
All of the following are trends in the food service industry except:
a) Increased use of Social Media Marketing outlets like Facebook, Twitter, and Youtube
b) Increase in Fast Food Restaurants and decrease in Quick-Casual
c) Food Trucks
d) Focus on Energy reduction and being "green". Darden who owns Red Lobster, Olive
Garden, etc. set to reduce water use by 15% in next 5 years
b) Increase in Fast Food Restaurants and decrease in Quick-Casual
All of the following are phrases used to describe the local food movement except:
a) Farm to table
b) Grass to mouth
c) Plow to plate
d) Farm to fork
b) Grass to mouth
The management principle, Knowing Self, contains which of these phases:
a) Gain understanding of personal values
b) Plan for the future
c) Determine life's mission
d) All of the above are stages in Knowing Self
d) All of the above are stages in Knowing Self
Which of the six entrepreneurial Practices include understanding oneself's personal
values, missions, and strengths:
a) Intrapersonal Communication
b) Interpersonal Communication
c) Agility
d) Legacy Leader
a) Intrapersonal Communication
Which of the following has the most influence on a gust's overall experience?
a) Chef
b) Manager
c) Server
d) Host
c) Server
Head Cooks are considered what type of personnel?
a) Service personnel
b) Management
c) Production personnel
d) All of the above
c) Production personnel
Hosts are considered what type of personnel?
a) service personnel
b) Management
,c) Production personnel
d) All of the above
a) Service personnel
A restaurant service professional should smile always except:
a) When seating a guest
b) When on the phone with a guest
c) When taking a guests order
d) All of the above - They should always smile
d) All of the above - They should always smile
Whose job focuses on the short term goals of a restaurant operation?
a) Top managers
b) Owners
c) Middle managers
d) Supervisors
d) Supervisors
Why is it important for managers to hold regular monthly meetings?
a) People need more hours
b) Managers are only able to train to meetings
c) Meetings will bring the team together and make them stronger
d) It isn't important to hold regular meetings
c) Meetings will bring the team together and make them stronger
What is the best marketing tool a restaurant has?
a) Billboards
b) Their Menu
c) Radio advertising
d) Newspaper advertising
b) Their Menu
An early bird special would be targeted to which market?
a) Generation X
b) Millennials
c) Mature Market - Baby Boomers
d) None of the above
c) Mature Market - Baby Boomers
Where is clean silverware, glasses, and salt and pepper usually kept?
a) On the tables only
b) In the kitchen
c) In the side stations
d) None of the above
c) In the side stations
A restaurant supervisors duties include all except the following?
a) Short-term goals
b) Preparing schedule
c) Helping out on floor during busy periods
d) All of the above
d) All of the above
, The best way for a server to be great and get good tips is?
a) Always get to work early so you get the best section
b) Wear low cut shirts and a lot of makeup
c) Never wait on older people
d) Have tremendous knowledge of the menu and be able to suggest things to guests
d) Have tremendous knowledge of the menu and be able to suggest things to guests
The trainee is able to work independently in which of the following job instruction
training steps?
a) Preparation
b) Presentation
c) Trial Performance
D) Follow-through
c) Trial performance
What is the appropriate order of job instruction training?
a) Trial performance, preparation, presentation, follow-through
b) Presentation, trial performance, preparation, follow-thorugh
c) preparation, trial performance, presentation, follow-through
d) preparation, presentation, trial performance, follow-through
d) preparation, presentation, trial performance, follow-through
Who is responsible for seating guests?
a) Managers
b) Bussers
c) Hosts
d) Chefs
c) Hosts
Whose primary duty is to set and clear tables?
a) Managers
b) Bussers
c) Hosts
d) Chefs
b) Bussers
What is the main role of a house account?
a) to pay for employees meals
b) So hotel restaurant guests with approved credit are able to charge meals to their
rooms
c) If a guest walks out on a check
d) Place where cash is kept in case of emergencies
b) So hotel restaurant guests with approved credit are able to charge meals to their
rooms
Having staff-meals is a great way to bring your team together and also helps to ____?
a) Recruit new staff
b) Retain current staff
c) Select new staff
d) None of the above
b) Retain current staff
