TACO BELL MIC CERTIFICATION EXAM 2023 WITH
COMPLETE SOLUTION
Ensures the right number of people are scheduled and adjusts as needed.
MIC reviews the daily schedule and evalutes customer service needs vs. scheduled;
confirms prep cycles. Determines if or where adjustments are needed.
Use deployment chart to assign Team Memebers specific tasks
Ensure MIC posts and assigns secondary or cleaning tasks to Team Members
throughout the day.
Communicate goals for the shift
MIC communicates shift goals, focuses on customers, and exuctes secondary tasks.
Uses HME Timer or dashboard display to track and post day part results.
MIC communicates results to the team and records results on SWS tracking.
Turns restaurant alarm system on and off.
Have MIC teach you to activate and deactivate alarm.
Conducts Pest walk.
Completes a pest walk. Knowledge of pest escalation procedure.
Correctly accesses Answer System as needed.
Ask MIC to locate amswer system.
Correctly accesses and uses learning zone.
MIC can demonstarte how to check for training completion, reset password, and run
team matrix report.
Executes the customer satisfaction walk.
MIC completes all customer satisfaction walk details using MIC Card as a guideline.
Adjusts people or ingredients if sales are trending above or below plan.
Per adjusting to the Business Job Aid
Completes end-of-day inventory count.
Two items for MIC to inventory.
Directs Team Members to do their tasks by using Ask, Explain, Check, and Thank.
Ensure MIC can ask Team Members to do a task, explain expectations and check
understanding. Thank them for agreeing to do the task.
Reviews daily/weekly count sheet.
Pick two items to compare acutal results to ICOS target.
Correctly completes a shift change
Check ingredient prep levels prior to shift change, audit and settle drawers, completes
shift change in bacl of house system, and reviews Mangers Log and dicusses any
issues with incoming manager.
Monitor and verify that all food and product quality standard's are acheived.
MIC coaches Food Champions on proper food and product quality, proper usage of
scoops, right wrap, scale usage, two hand stuff, and Food Champion behaviors.
Monitors and verifies that all food safety standards are met.
MIC monitors hold times, coaches team on food safety behaviors.
Ensures customer complaints are resolved using the Make up.
Role play scenrio if complaint does not occur.
Identifies bottlenecks, provides coaching, and redeploys team as needed.
COMPLETE SOLUTION
Ensures the right number of people are scheduled and adjusts as needed.
MIC reviews the daily schedule and evalutes customer service needs vs. scheduled;
confirms prep cycles. Determines if or where adjustments are needed.
Use deployment chart to assign Team Memebers specific tasks
Ensure MIC posts and assigns secondary or cleaning tasks to Team Members
throughout the day.
Communicate goals for the shift
MIC communicates shift goals, focuses on customers, and exuctes secondary tasks.
Uses HME Timer or dashboard display to track and post day part results.
MIC communicates results to the team and records results on SWS tracking.
Turns restaurant alarm system on and off.
Have MIC teach you to activate and deactivate alarm.
Conducts Pest walk.
Completes a pest walk. Knowledge of pest escalation procedure.
Correctly accesses Answer System as needed.
Ask MIC to locate amswer system.
Correctly accesses and uses learning zone.
MIC can demonstarte how to check for training completion, reset password, and run
team matrix report.
Executes the customer satisfaction walk.
MIC completes all customer satisfaction walk details using MIC Card as a guideline.
Adjusts people or ingredients if sales are trending above or below plan.
Per adjusting to the Business Job Aid
Completes end-of-day inventory count.
Two items for MIC to inventory.
Directs Team Members to do their tasks by using Ask, Explain, Check, and Thank.
Ensure MIC can ask Team Members to do a task, explain expectations and check
understanding. Thank them for agreeing to do the task.
Reviews daily/weekly count sheet.
Pick two items to compare acutal results to ICOS target.
Correctly completes a shift change
Check ingredient prep levels prior to shift change, audit and settle drawers, completes
shift change in bacl of house system, and reviews Mangers Log and dicusses any
issues with incoming manager.
Monitor and verify that all food and product quality standard's are acheived.
MIC coaches Food Champions on proper food and product quality, proper usage of
scoops, right wrap, scale usage, two hand stuff, and Food Champion behaviors.
Monitors and verifies that all food safety standards are met.
MIC monitors hold times, coaches team on food safety behaviors.
Ensures customer complaints are resolved using the Make up.
Role play scenrio if complaint does not occur.
Identifies bottlenecks, provides coaching, and redeploys team as needed.
