MNG3702 Assignment 1 (DETAILED ANSWERS) Semester 1 2024 - DISTINCTION GUARANTEED Answers, guidelines, workings and references ..... Question 1 (10 marks) ‘The Netcare Group invests in growing and continually improving their capabilities and capacity.’ Make a judgement with regards to the absorptive capacity of Netcare. In your answer, you need to explain the meaning of absorptive capacity and apply the dimensions thereof to Netcare’s systems and processes. (10 marks, of which 2 marks will be awarded to the explanation of absorptive capacity, and 8 marks to the application of the dimensions thereof to Netcare’s systems and processes. PLEASE NOTE, you need to explain each dimension first and then apply it to Netcare. Question 2 (12 marks) Netcare’s vision is to develop and implement medical solutions to provide quality healthcare by inspiring their people, encouraging innovation and optimising their operations to deliver value for all stakeholders; strive for consistent and excellent patient care delivered by people who are passionate about the sanctity of life, personal respect and dignity; grow their investments in people, infrastructure technology and develop lasting relationships with healthcare professionals; and be a leading corporate citizen, proud of their heritage and what they contribute to society. Draw a strategic map for Netcare by specifying strategic objectives for each element of the Balanced Scorecard developed by Kaplan and Norton. (12 marks, of which 1 mark will be awarded to each element of the Balanced Scorecard and 2 marks for the two strategic objectives for Netcare specified for each element. PLEASE NOTE: you may present the strategic map as a table in your answer) Question 3 (14 marks) The alignment between the core purpose, vision, and objectives of Netcare is vital. Explain tools that Netcare can implement to align individual behaviour with its strategic direction. In your answer, you need to explain these tools and then identify two examples of the application of these tools at Netcare. (14 marks, of which 2 will be awarded to each tool correctly explained and 1 mark for each of the two examples at Netcare) Question 4 (12 marks) Every business has its own unique culture. Apply the layers of business culture to Netcare. In your answer, you need to explain each layer first, and then apply it to Netcare. (12 marks, of which 3 marks will be awarded to the first layer, 5 marks to the second layer, and 4 marks to the third layer) Question 5 (14 marks) Businesses need to assess their culture to attract and retain talent to support and implement their strategies. Explain an approach to assess the business culture and apply this approach to Netcare. (14 marks) Question 6 (8 marks) Businesses will benefit from considering a variety of indicators that provide a dashboard of its culture and various subcultures. Explain any four of these culture indicators. In your answer, you need to first explain the culture indicator and then apply it to Netcare. (8 marks).
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